If you are considering cancelling your Evernote subscription, it is important to understand the different plans available and their cancellation policies. Evernote offers several plans designed to fit various user needs, such as Basic, Premium, and Business. Each plan has its own features, pricing, and terms regarding cancellation and refunds.
First, let’s look at the main types of Evernote plans:
- Basic Plan: This free plan includes core features like note-taking, web clipping, and limited uploads. You can cancel or downgrade this plan anytime without cancellation fees.
- Premium Plan: A paid upgrade that offers additional storage, offline access, and increased attachment sizes. Premium subscriptions are billed annually or monthly and generally require cancellation before the next billing cycle to avoid charges.
- Business Plan: Designed for teams, this plan includes shared workspaces and administrative tools. Cancellations can be managed via the account admin or individual account settings, depending on your role.
Now, regarding cancellation policies:
- Automatic Billing: Most paid plans renew automatically at the end of each billing cycle. To avoid being charged again, you must cancel your subscription before the renewal date.
- Refund Policy: Evernote’s refund policy depends on your region and the specific plan. Typically, refunds are not provided for partial billing cycles. However, if you experience issues with the service, contact Evernote support for assistance.
- Downgrade vs. Cancellation: Downgrading your plan to a free version is possible at any time. However, complete cancellation stops billing entirely. Be aware that downgrading may restrict certain features until you re-upgrade.
To cancel your plan, you can do so directly through your account settings on the Evernote website or app. It is recommended to verify the cancellation date and confirmation email to ensure the process was successful.
If you cancel before the renewal date, you will retain access to your paid features until the current billing cycle ends. After cancellation, your account will revert to the Basic plan, with limited features preserved.
Finally, always review the terms and conditions of your subscription. Understanding the specific policies for your region and plan helps avoid surprises and ensures smooth account management. If unsure, reaching out to Evernote support can clarify any questions about cancellation and refunds.
Step-by-Step Guide to Cancel Your Evernote Subscription
If you’re looking to cancel your Evernote subscription, whether it’s due to cost, switching to another app, or just taking a break, this guide will walk you through the process. Canceling your subscription is straightforward but varies slightly depending on how you subscribed—via the web, iOS, or Android. Follow these simple steps to ensure your subscription is canceled properly and avoid unexpected charges.
- Identify how you subscribed to Evernote. Check if you subscribed through Evernote’s website or via a platform like Apple App Store or Google Play. This determines the cancellation method you should follow.
- Cancel via Evernote’s website (for direct subscriptions). Log in to your Evernote account on a web browser at www.evernote.com.
- Once logged in, click on your profile picture or initials in the top right corner.
- Select Settings & Members from the dropdown menu.
- In the Settings menu, click on Account Info or Subscription.
- Find the section that shows your current plan. Look for a button labeled Cancel Subscription or similar.
- Click the button and confirm your cancellation when prompted. You might receive a confirmation email or notification.
- Cancel via Apple App Store (if subscribed on iOS). Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then select Subscriptions.
- Locate your Evernote subscription in the list.
- Tap on Evernote, then choose Cancel Subscription.
- Follow the prompts to complete cancellation. Your subscription will remain active until the end of the current billing period.
- Cancel via Google Play Store (if subscribed on Android). Open the Google Play Store app.
- Tap the menu icon (three lines) in the top left corner.
- Choose Subscriptions from the menu.
- Select your Evernote subscription.
- Tap Cancel Subscription and follow the instructions to confirm.
Remember, canceling your subscription stops future payments, but you may still have access to premium features until your current billing cycle ends. After cancellation, check your email for confirmation. Keep this receipt for your records.
If you experience issues or do not see the cancel option, contact Evernote support or the platform where you subscribed. Also, be cautious of unintended re-subscriptions if you have multiple devices or accounts linked to your payment method.
How to Export Your Notes Before Canceling
If you are planning to cancel your Evernote subscription, it is important to export your notes first to avoid losing any valuable data. Exporting your notes ensures you have a backup copy stored safely on your device or other cloud services. This step-by-step guide will walk you through the process, making it simple even if you’re new to exporting data from Evernote.
- Log in to your Evernote account through the desktop app or web interface. To access all export options, the desktop version is recommended, especially for large note collections.
- Select the notes you want to export. You can choose individual notes or entire notebooks. To select multiple notes, click on one note, then hold down the Shift key and click on others, or use Ctrl (Cmd on Mac) and click to select multiple specific notes.
- Once your notes are selected, go to the menu and click on File. From the dropdown, choose Export Notes. If you are using the web version, you may need to sync your notes first to ensure all are up-to-date.
- In the export window, choose the format that best fits your needs. Evernote provides several options such as .enex (Evernote Export file), which is ideal for importing into other Evernote accounts, or .html for viewing notes in web browsers, or .pdf for static, shareable copies.
- Select the destination folder on your device where you want to save the exported file. Give it a clear, recognizable name so you can easily find it later.
- Click Save. The export process may take a few moments depending on the number of notes, especially for large notebooks.
- After exporting, confirm the files are saved correctly by opening a sample file. If you exported in HTML or PDF, you should be able to view your notes without any special software.
Additional Tips for a Smooth Export
- If you have many notes or multimedia attachments, consider exporting in the .enex format as it preserves the note structure and attachments better for future imports.
- Keep multiple backup copies in different locations, such as an external hard drive or another cloud service, for extra security.
- If you encounter issues during export, make sure your Evernote desktop app is updated to the latest version. Sometimes updates fix bugs related to exporting files.
- Before canceling, double-check that all your important notes are exported and accessible. This helps prevent accidental data loss.
- Remember that exported files may contain sensitive information. Store them securely and delete them from shareable locations when no longer needed.
Real-World Example
Jane decided to cancel her Evernote Premium account. She first selected her notebooks, exported them as .enex files, and saved copies on her external hard drive and Google Drive. Later, she used those backups to import notes into a different note-taking app, ensuring she retained all her data without hassle.
Troubleshooting Common Cancellation Issues
Canceling your Evernote subscription can sometimes lead to unexpected problems. Whether you’re facing difficulties in canceling, delayed confirmation, or billing issues, this guide will help you resolve the most common cancellation challenges. By following these steps, you can ensure a smooth cancellation process and avoid future frustrations.
- Issue: Cancellation Not Going Through
- Issue: Cancellation Confirmed but Billing Continues
- Issue: Cancellation Not Reflected in Account Settings
- Tips for a Smooth Cancellation Experience
- Use a supported browser like Chrome, Firefox, or Safari for the best experience.
- Clear browser cache before attempting to cancel, especially if you face repeated errors.
- Keep your billing information updated to avoid payment issues during or after cancellation.
- If canceling via mobile app, update the app to the latest version to avoid glitches.
- Extra Troubleshooting Tips
- If you are subscribed through a third-party platform like Apple App Store or Google Play, cancellation must be done through those services. Check their specific cancellation procedures.
- Always retain proof of cancellation, such as confirmation emails or screenshots, in case of future billing disputes.
- In case of recurring charges even after cancellation, report the issue to your bank or credit card provider for dispute assistance.
- Loss of Access: After canceling, you will no longer be able to log in or view your notes through the Evernote app or website. If you need to access your notes later, it’s best to export any critical data before canceling.
- Data Retention Period: Evernote generally retains your account data for a limited time after cancellation. This duration can vary, but typically, your data remains on their servers for about 30 days. After that period, your information is permanently deleted.
- Impact on Connected Devices: Any devices linked to your canceled account will lose sync and access to your notes. Make sure to disconnect these devices or remove the app if you no longer plan to use Evernote.
- Subscription and Billing: Canceling your account stops any future billing. However, if you had a paid subscription, you might not receive a refund for the current billing cycle, depending on Evernote’s refund policy. Review your subscription details before canceling.
- Data Backup Recommendation: Before canceling, it’s wise to export your notes. You can do this within Evernote by selecting notes and choosing to export them as ENEX files. This way, you preserve your data offline or import it into another service.
- Reactivation and Re-registration: Usually, once canceled, you cannot reactivate the same account. If you want to use Evernote again, you will need to create a new account and restore data from your backups if possible.
- How do I cancel my Evernote subscription?
To cancel your Evernote subscription, log into your account on the Evernote website. Navigate to your account settings, then click on the “Subscription” or “Billing” section. From there, you should see an option to cancel your subscription. Follow the prompts to confirm your cancellation. If you’re using the mobile app, the process may vary slightly, so it’s best to cancel via the website.
- Will I lose my notes if I cancel Evernote?
No, canceling your subscription does not delete your notes or data. Your notes remain stored in your account, and you can still access them through the free plan. However, if you downgrade to a free account after canceling, some advanced features like offline access and attachments may be limited or unavailable. Always back up important notes before canceling, just in case.
- Can I reactivate my Evernote account after cancellation?
Yes, you can reactivate your Evernote account anytime by signing in again. If your subscription was canceled but your account still exists, signing in may restore your access based on the current plan. If your account was deleted, contact Evernote support to see if recovery is possible, but note that deletions are typically permanent after a certain period.
- What happens to my billing when I cancel?
If you cancel before your billing cycle ends, you will still have access until the current period expires. After that, your account reverts to the free plan. You will not be billed again unless you choose to resubscribe. If you cancel immediately after billing, you might not receive a refund unless you are within the refund period, so review Evernote’s refund policy.
- Are there any differences between canceling a free account and a paid subscription?
Yes. Canceling a free account simply means you will lose access to premium features, but your notes stay. For paid subscriptions, canceling ends the paid plan and reverts you to a free plan. That may limit some features but retain your data. Always ensure you understand which plan you are canceling to avoid surprises.
- How do I contact Evernote support if I have issues canceling?
You can reach Evernote support through their help center on the website. Look for the “Contact Us” link or submit a ticket explaining your issue. Support team members can guide you through the cancellation process if you encounter technical difficulties or have specific questions about your account.
- Log into Your Evernote Account
- Check Your Subscription Status
- Ensure Cancellation Was Successful
- Verify Your Payment Methods
- Check Your Email for Confirmation
- Monitor Your Bank or Payment Account
- Contact Customer Support if Needed
If you try to cancel your Evernote subscription but the option does not seem to work, first check your internet connection. A weak or unstable connection can prevent the process from completing. Refresh the page or restart your browser and attempt the cancellation again.
Next, ensure you are logged into the correct account associated with the subscription. Sometimes, users have multiple accounts and might try to cancel with the wrong one. Verify your email and account details before proceeding.
If you receive confirmation but still see charges on your credit card, contact Evernote support directly through their help center. Provide proof of cancellation, such as email screenshots, to expedite the resolution.
Check your billing cycle. Sometimes, billing occurs at the start of a new cycle, meaning charges may appear shortly after cancellation confirmation. Review your billing statement to understand the timing.
If the cancellation appears to go through but your account still shows as active, try logging out and back in. Refresh your browser or app to see if the status updates.
In some cases, the backend might have a delay. Waiting 24 hours and then checking again can help. If the issue persists, contact Evernote support for assistance.
| Common Issue | Solution |
|---|---|
| Cancellation button not functioning | Refresh the page, check your internet connection, and confirm you are logged into the correct account. |
| Charges after cancellation | Contact Evernote support and review your billing cycle for potential delays. |
| Account still active after cancellation | Log out and back in, or wait 24 hours and check again. |
| Cancellation via third-party app store | Cancel through the respective app store’s subscription management tools. |
What Happens After You Cancel Evernote?
When you decide to cancel your Evernote account, several important changes take effect. Understanding what to expect can help you prepare and avoid surprises. Once your account is canceled, access to your notes and data is affected, and certain policies come into play regarding data retention.
To ensure a smooth transition after canceling, double-check that you’ve saved all important information beforehand. If you have ongoing tasks or shared notebooks, inform collaborators and settle any pending items. Remember, once your data is deleted after the retention period, it cannot be recovered, so careful planning is key.
FAQs About Canceling Evernote
Canceling your Evernote subscription or account can raise several questions. Many users wonder about the process, potential data loss, and what to expect afterward. Here, we answer some of the most common questions to help you cancel Evernote smoothly and confidently.
How to Stop Future Charges From Evernote
If you’ve canceled your Evernote subscription but want to make sure you don’t get charged again, it’s important to verify the cancellation and manage your billing details properly. Sometimes, billing issues happen if the cancellation process wasn’t completed correctly or if your payment information is still active. Here is a simple step-by-step guide to help you prevent future charges from Evernote.
Start by signing into your Evernote account on the web at evernote.com/login. Use your email and password to access your account dashboard.
Once logged in, navigate to the “Account Settings” or “Subscription” section. Look for a page labeled ‘Billing’ or ‘Subscription Details.’ Confirm if your subscription shows as canceled or active. If it still says active, you may need to proceed with the cancellation again.
If your billing status hasn’t updated, or you see upcoming charges, try canceling again. Follow the steps in the Evernote cancellation process, which typically involves choosing ‘Cancel Subscription’ and confirming your choice. Wait for a confirmation email or notification indicating the cancellation was successful.
Next, go to the ‘Payment Methods’ or ‘Manage Payment’ section within your account settings. Remove any saved credit cards, debit cards, or PayPal accounts linked to Evernote. This step prevents automatic billing in case the cancellation didn’t fully process.
Look for an email from Evernote confirming your cancellation. Keep this for your records. If you didn’t receive one, consider reaching out to Evernote support to confirm your subscription is canceled and no future charges will be made.
After cancellation, keep an eye on your bank or payment account statements for a few billing cycles. If you see any charges from Evernote, contact their customer support immediately and report unauthorized billing.
If you’re unable to cancel your subscription via the website or still see charges after cancellation, contact Evernote support directly. Provide your account details and explain that you want no future charges. They can assist in resolving any billing issues.
By following these steps, you can confidently stop future charges from Evernote. Always double-check your billing information and keep records of cancellations to avoid surprises. If you switch to a free plan or use alternative note-taking apps, immediate management of your account ensures you are not billed unexpectedly.
