If you no longer want to watch CBS content through your CBS All Access subscription, canceling it is a straightforward process. Whether you signed up directly via CBS or through a third-party provider, this guide will walk you through the necessary steps to ensure your subscription is successfully canceled. Canceling can help you avoid unwanted charges and better manage your streaming services.
- Identify how you subscribed to CBS All Access. The cancellation process depends on whether you subscribed directly on the CBS website, through a mobile app, or via a third-party service such as Apple, Google, or a cable provider.
- Cancel via the CBS website (if you subscribed directly).
- Visit the CBS website and log into your account using your email and password.
- Navigate to the ‘Account’ or ‘Subscription’ section.
- Find and select the ‘Cancel Subscription’ option.
- Follow the prompts to confirm the cancellation. You might receive a confirmation email.
- Cancel through your mobile device (if you used an app).
- Open the app store where you signed up, such as the Apple App Store or Google Play Store.
- Go to your account settings or subscriptions list.
- Locate CBS All Access or Paramount+ (its rebranded name).
- Select ‘Cancel Subscription’ and confirm when prompted.
- Cancel via third-party providers.
- If you subscribed through a cable or satellite provider, contact their customer support or log into your account online.
- Look for subscription management options and follow their cancellation procedures.
- Note that canceling through your provider stops billing, but you might still have access until your current billing cycle ends.
- Confirm the cancellation. After completing these steps, verify that your subscription has been canceled to avoid future charges. You often receive a confirmation email or notification.
- Check your billing statement. Make sure no further charges for CBS All Access are billed after cancellation. If you notice unexpected charges, contact customer support immediately.
- Keep records. Save any confirmation emails or take screenshots of the cancellation confirmation for your records.
Remember, cancellation is effective at the end of your current billing period. If you want to stop using the service completely, ensure you cancel before your next billing cycle begins. If you encounter any issues during the process, contacting CBS customer support or your subscription provider can help resolve problems promptly. Follow these steps carefully to ensure your subscription is canceled successfully.
Step-by-Step Guide to Delete CBS All Access Account
If you want to permanently delete your CBS All Access account, this guide will walk you through the process. Deleting your account removes your personal information and subscription details from CBS’s system. Be sure you are ready to lose access to all content associated with your account before proceeding.
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Sign into Your CBS All Access Account
Visit the CBS All Access website at https://www.cbs.com/all-access/. Log in with your email and password. Make sure you are logged into the correct account you wish to delete.
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Navigate to Account Settings
Once logged in, click on your profile icon, typically at the top right corner. From the dropdown menu, select Account Settings. This section contains your personal details and subscription information.
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Find the Delete Account Option
Scroll through your account settings to see if there is a visible option to delete your account. CBS may not display a direct “Delete Account” button, so if you do not see it, proceed to contact customer support for assistance.
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Contact CBS Customer Support
If the delete option isn’t visible, visit their help page at https://help.cbs.com/. Use the support contact forms, chat, or email to request account deletion. Include your account email and state clearly that you want your account permanently deleted.
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Request Account Deletion
Support may confirm your request via email or chat reply. Once support processes your request, your account will be deactivated or deleted remotely. Keep an eye on your email for confirmation messages. After deletion, you will lose access to all CBS All Access content associated with the account.
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Cancel Any Active Subscriptions
If you have an ongoing subscription, be sure to cancel it separately through your account settings or the payment method used, to prevent future charges.
Deleting your CBS All Access account is permanent. You will need to create a new account if you wish to access CBS content again in the future. Follow these steps carefully to ensure your data is fully removed from CBS’s system.
Troubleshooting Common CBS All Access Deletion Issues
Many users experience challenges when trying to delete their CBS All Access or Paramount+ accounts. Whether encountering error messages, lingering accounts, or technical issues, these problems can be frustrating. Here, we provide solutions to help you successfully delete your account and resolve common obstacles.
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Verify Account Information
First, double-check that you are logged into the correct account. Sometimes, users attempt to delete an account associated with a different email or username. Ensure your credentials are correct and that you are logged into the account you wish to delete.
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Check Subscription Status
If you have an active subscription, you may need to cancel it before deleting the account. To do so:
- Visit your profile or account settings.
- Go to the subscriptions or billing section.
- Cancel your active subscription.
Remember, auto-renewals can interfere with account deletion if not canceled beforehand.
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Use the Correct Deletion Method
Account deletion usually requires contacting support, as there is no dedicated “Delete Account” button in most cases. Ensure you’re following the correct procedure for CBS All Access or Paramount+.
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Contact Customer Support
If you cannot delete your account via the website, reach out to CBS or Paramount+ support. Provide your account details and explain your request clearly.
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Address Common Error Messages
If you see messages such as “Unable to delete account” or “Action failed,” try these solutions:
- Clear your browser cache or app data and try again.
- Switch to a different browser or device.
- Ensure your internet connection is stable.
If issues persist, note the error message and contact support for further help.
| Issue | Solution |
|---|---|
| Unable to delete due to ongoing subscription | Cancel the subscription first, then request support to delete your account. |
| Error messages preventing deletion | Clear cache, switch browsers, or contact support with specific error details. |
| Account still exists after deletion attempts | Ensure all active subscriptions are canceled; contact support if necessary for manual removal. |
Following these troubleshooting tips can resolve most issues preventing account deletion. Patience and contacting support are often required. Remember to back up any data you want to keep before initiating this process.
How to Remove CBS All Access App from Devices
If you wish to stop using CBS All Access and remove its app from your devices, this guide will show you how. Uninstalling the app ensures you’re no longer connected to the service and frees up storage space. The steps differ based on the device, but each process is straightforward. Follow these instructions for smartphones, tablets, smart TVs, or streaming devices.
Removing CBS All Access from an iPhone or iPad
- Locate the CBS All Access app icon on your home screen.
- Press and hold the icon until a menu appears or the icons start jiggling.
- Tap Remove App or the X icon that appears. On some devices, you may see a small minus (-) sign.
- Confirm by selecting Delete or Remove.
- The app is now deleted. To be fully signed out, open the app, go to settings, and log out before deleting it.
Removing CBS All Access from Android Devices
- Access the app drawer or home screen with the CBS All Access app.
- Tap and hold the app icon.
- A menu or shaking icons will appear. Drag the app to the Uninstall or Remove option, or tap Uninstall.
- Confirm uninstallation if prompted.
- For best results, open the app first and log out, then delete it.
Removing CBS All Access from Smart TVs and Streaming Devices
The removal process depends on the device, like Roku, Amazon Fire TV, or Apple TV. Below are general steps for these common devices:
| Device | Steps to Remove CBS All Access |
|---|---|
| Roku |
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| Amazon Fire TV |
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| Apple TV |
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Remember, deleting the app alone doesn’t fully disconnect your account. Open the CBS All Access app and log out before removal. Also, if you subscribed via an app store or streaming platform, cancel your subscription there to prevent future charges.
FAQs About Deleting CBS All Access Account
If you are considering deleting your CBS All Access account, you may have questions about the process and what to expect. Here are answers to common concerns:
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How do I delete my CBS All Access account?
First, cancel your subscription to stop billing. After that, contact CBS support via their Help Center or email, providing your account details and requesting permanent deletion. They will process your request accordingly.
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Can I cancel my subscription without deleting my account?
Yes. Cancelling your subscription stops billing and access to premium content, but your account remains on file. To delete all your data, you must request account deletion separately.
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Will deleting my account remove my viewing history?
Typically, account deletion erases your viewing history and preferences stored on CBS. However, some data may persist on their servers for legal or operational needs. Contact support for detailed information.
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What about my billing info?
Billing information is linked to your subscription. When you cancel, billing stops but your payment data may still be stored. Contact support to request complete removal of your billing data.
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How long does a deletion take?
Support generally processes deletion requests within a few days. If you only canceled your subscription without requesting deletion, your account remains active until CBS completes their review. Follow up if necessary.
Always back up any content or data you want to keep before requesting account deletion. For help or specific questions, reach out to CBS customer support for guidance.
Tips for a Smooth Cancellation Process
Following these tips can make canceling a subscription easier and more effective:
- Review the cancellation policy: Check notice periods, fees, and deadlines to avoid extra charges.
- Gather your account details: Keep your login info, subscription ID, or account number ready to speed up the process.
- Cancel before the next billing date: Doing so will help avoid charges for new billing periods.
- Use official channels: Always cancel via the company’s website or app. Avoid third-party cancel services.
- Save confirmation evidence: Take screenshots or save emails of your cancellation confirmation for future reference.
- Disable auto-renewal: Make sure auto-renew settings are turned off after cancelling.
- Understand refund policies: Check if you are eligible for a prorated refund if you cancel early.
- Consider downgrading or pausing: Instead of canceling, see if you can downgrade your plan or temporarily pause subscription.
- Be patient: Processing may take time; follow up politely if there’s a delay.
- Learn from the process: Note what worked or caused issues for future cancellations.
Alternative Streaming Services to CBS All Access
If you’re exploring other options, there are many streaming services offering a variety of TV shows, movies, and live TV. Here are some popular alternatives:
- Paramount+: As CBS All Access rebranded, Paramount+ remains the primary platform for CBS content, offering live TV, sports, news, and a vast library of shows and movies, including original series. It’s a natural upgrade for CBS fans.
- Hulu: Provides current episodes, movies, and original content. Its Hulu + Live TV plan offers over 75 channels, making it ideal for live and on-demand viewing.
- Peacock: NBC’s streaming platform offers a mix of current shows, classics, movies, sports, and original series. Both free and premium tiers are available.
- Amazon Prime Video: Offers extensive libraries of movies, TV series, and original content. You can add channels or services for broader content. Its benefits extend beyond streaming.
- Disney+: Focuses on Disney classics, Marvel, Star Wars, and National Geographic content. Ideal for families and Disney enthusiasts.
- HBO Max: Features HBO originals, blockbuster movies, and exclusive series. A good choice for premium content, though it doesn’t include CBS programming.
Choosing the right platform depends on your content preferences and budget. Many services offer free trials, so testing before committing is wise. Check device compatibility to ensure a smooth transition.
| Service | Key Features | Ideal For |
|---|---|---|
| Paramount+ | CBS shows, live TV, sports, originals | CBS fans, movie lovers |
| Hulu | Current episodes, live TV, Originals | On-demand viewers, cord-cutters |
| Peacock | NBC content, movies, sports, Originals | NBC fans, budget-conscious viewers |
| Amazon Prime Video | Extensive library, add-on channels, Originals | Variety of content, shopping perks |
| Disney+ | Disney, Marvel, Star Wars, NatGeo | Families, Disney fans |
| HBO Max | HBO Originals, movies, new releases | Premium series, blockbuster movies |
These options provide a range of content and price points. Compare features and trials to find the best fit for your viewing habits and budget. Transitioning to a new service can be seamless with proper planning.
