If you are unable to access your Uber account due to lost password, limited email access, or other issues, the most direct approach is to use the Uber app or website to reset your password. Here’s a step-by-step guide to recover your account quickly and securely:
- Open the Uber App or Visit the Website
- Tap on “Forgot Password?”
- Enter Your Registered Email or Phone Number
- Check Your Email or SMS for a Verification Code
- Enter the Verification Code
- Create a New Password
- Log In with Your New Password
Launch the Uber app on your mobile device or access the login page through your browser at https://auth.uber.com/login.
On the login screen, select the “Forgot password?” link, usually located below the login fields. This begins the account recovery process.
Provide the email address or phone number associated with your Uber account. Double-check for accuracy, then tap “Continue” or “Next.”
Uber will send a recovery code via email or SMS. Open your email inbox or messaging app to locate the code. If it doesn’t arrive within a few minutes, check your spam folder or request a new code.
Input the received code into the app or website to verify your identity.
Follow the prompts to set a strong, new password. Confirm it when asked.
Return to the login page, enter your email or phone number along with the new password, and access your account again.
For more help, see the embedded video below:
Understanding Uber Account Recovery Options
If you are unable to access your Uber account due to lost password, limited email access, or other issues, there are several recovery options you can try. Knowing these methods can help you regain access quickly and securely. This guide explains the available alternatives so you can choose the best approach for your situation.
- Using the Uber App: The easiest way to recover your account is through the Uber app itself. On the login screen, tap on “Forgot password?” and follow the prompts. If your registered email or phone number is accessible, Uber will send a recovery link or code. This method is ideal when you still have access to your recovery email or phone number linked to your account.
- Recovering via Registered Phone Number: If your email access is limited but you have your phone number registered with Uber, select the option to receive a login code via SMS. Enter the received code in the app to verify your identity. This often works even if you cannot access your email, making it a reliable alternative.
- Using Your Uber Account Credentials on the Website: Visit Uber’s official website and click on the login page. Select “Forgot password?” and enter your registered email or phone number. If you have trouble with email access, try the phone number recovery method. Sometimes, seeing your account details on the website helps clarify your options or reveals linked recovery methods.
- Contacting Uber Support Directly: If automated recovery options fail, reaching out to Uber’s customer support can help. Use the “Help” section in the app or website, select “Account and Payment Options,” then “Unable to Reset Password.” Explain your situation clearly, especially if you no longer have access to your email or phone number. Uber support may request identity verification, like a photo ID, to confirm your ownership of the account.
- Verifying Your Identity with Additional Documentation: In some cases, Uber may ask for proof of identity if you cannot recover your account through normal methods. Prepare a clear photo or scan of your ID, and follow instructions from Uber support for submission. This process, though more involved, can help regain access when other methods are unsuccessful.
Remember, when attempting to recover your Uber account, avoid creating multiple accounts or using fake information, as it can delay the process. Ensure your recovery contact details are up-to-date to make future recoveries easier. By understanding these different options, you can choose the most suitable method and get back to using Uber smoothly, even with limited email access.
How to Use Your Phone Number to Access Your Uber Account
Using your phone number to access your Uber account is a quick and convenient way to log in without needing an email address. Many users prefer this method because it simplifies the sign-in process and keeps things straightforward. If you want to switch from email login or set up your phone number as your primary login, follow these easy steps to get started.
- Open the Uber App or Website
- Click on the login option
- Enter your registered phone number
- Tap “Continue” or “Next”
- Check your messages
- Enter the verification code
Ensure you have the latest version of the Uber app or access Uber through a web browser.
Choose the login button and look for the “Use Phone Number” option. If you see options like email or social media, select the phone number login instead.
Input your phone number exactly as registered, including country code if applicable.
Uber sends a verification code via SMS to your phone.
Find the six-digit code Uber sent and keep your device handy.
Input the code into the app or website. Once verified, you’ll be logged into your account.
If your phone number isn’t linked yet, first log in with your email or social media, go to your account settings, and update your contact info by adding or verifying your phone number. Once linked, you can log in using it directly.
Tips for Troubleshooting Login Issues
- If you didn’t receive the SMS code, verify your signal strength and that your number is correct in your profile.
- Ensure you enter the phone number in international format, especially if abroad.
- If the code expires, tap “Resend code” and try again.
- If problems persist, try logging in with your email or social media account, then update your phone number in your profile settings.
Real-Life Example
Maria prefers using her phone number because she often forgets passwords. She enters her phone number, receives an SMS verification code, and quickly accesses her Uber account. This method makes her on-the-go rides much easier.
Important Reminders
- Keep your registered phone number updated in your Uber profile to prevent login issues.
- Enable SMS notifications for verification codes to ensure receipt.
- If you change your phone number, update it in your account settings before next login.
Verifying Your Identity Without an Email Address
Sometimes, verifying your identity is necessary to access your account, but you might not have access to an email address. You can use alternative methods such as phone verification, submitting government-issued IDs, or answering security questions.
- Use a Phone Number for Verification
- Provide Government-Issued ID
- Answer Security Questions
- Use Alternative Contact Methods
If your account was registered with a phone number, choose this method to receive a verification code via SMS.
Upload a clear photo or scan of your driver’s license, passport, or other ID as prompted by the platform’s verification process.
If available, verify your identity by correctly answering personal questions like your birth date or last transaction details.
Verify via secondary phone numbers, postal addresses, or in-person ID verification at a support center or branch.
Always follow platform-specific instructions and ensure your verification documents are valid. Avoid submitting fake IDs, as this can cause delays or suspension.
Troubleshooting Common Uber Sign-In Problems
If you encounter issues logging in, it could be due to forgotten passwords, account lockouts, or app errors. Here’s how to troubleshoot common problems:
- Check Your Internet Connection
- Verify Your Login Details
- Reset Your Password
- Check for Account Lockouts
- Update the Uber App
- Clear Cache or Reinstall
- Contact Uber Support
Ensure you’re connected to a stable network. Try switching between Wi-Fi and mobile data. Restart your router or toggle airplane mode to reset connectivity.
Double-check your email, phone number, and password for typos. Use “Forgot Password” if needed.
Select “Forgot Password” to receive a reset link or code. Create a new strong password once you regain access.
Multiple failed login attempts may lock your account temporarily. Wait 15-30 minutes before trying again.
Use the latest version from your device’s app store to prevent compatibility issues.
Clear app cache on Android (Settings > Apps > Uber > Storage > Clear Cache) or uninstall and reinstall on iPhone.
If issues persist, contact Uber support with details of the problem and steps taken.
Always keep your credentials secure and consider using a password manager. Follow these tips to resolve most sign-in issues efficiently.
Step-by-Step Guide to Recover Uber on Mobile Devices
- Open the Uber App or Visit the Website
- Tap on “Forgot Password?”
- Enter Your Registered Email or Phone Number
- Check Your Email or SMS for a Verification Code
- Enter the Verification Code
- Create a New Password
- Log In with Your New Password
Launch the Uber app or go to https://auth.uber.com/login.
Click “Forgot Password?” located below the login fields to start recovery.
Input your email address or phone number, then tap “Continue” or “Next.”
Look for the code sent by Uber in your email or SMS. Enter it when prompted.
Input the code to verify your identity and proceed with resetting your password.
Set a new, secure password and confirm it.
Use your email or phone with the new password to access your account.
If problems occur, verify your contact details or try again later. For further assistance, contact Uber support.
