How do I remove my credit card info from Netflix?

Answer

To delete credit card information from an account, users can opt to create a virtual version of the card and use it as the designated payment method.

How to Delete Card info from Netflix | Change Payment Method

Go to the Account page of your Netflix account and select “Edit Payment Method.” Select “Remove Card” (you may need to log in again) To add a new card, simply click on “Add New Payment Method” at the bottom of the screen… …and enter all pertinent information. You will receive your first Netflix bill via email after payment is successfully processed.

How do I update my Credit Card? (You’ll only see this option if you have multiple Credit Cards within one billing profile.) *Note: You may need to delete and re-add a credit card before updating it. See steps above for ‘How do I Remove My Credit Card Info From Netflix?’ –Steps for updating your billing information are below:

Go to the Account page of your Netflix account and select “Edit Payment Method.” Select “Update Card” (you may need to log in again) To add a new card, simply click on “Add New Payment Method” at the bottom of the screen… …and enter all pertinent information. You will receive your first Netflix bill via email after payment is successfully processed.

I get an error message when trying to delete or update my Credit Card info; how do I resolve it?

If you have received this error message: “Sorry we cannot process this action right now,” please try restarting your web browser and signing into Netlix again. If that does not resolve the issue, please contact Netlix customer service to have the error resolved.

How do I change my Payment Method type?

To update your billing method and type, please see steps above for ‘How do I Remove My Credit Card Info From Netflix?’ –Steps for updating your billing information are below:

Go to the Account page of your Netflix account and select “Edit Payment Method.” Select “Change Type” (you may need to log in again) To add a new card, simply click on “Add New Payment Method” at the bottom of the screen… …and enter all pertinent information. You will receive your first Netflix bill via email after payment is successfully processed.

I’m having trouble renewing my credit card, how do I fix this?

If you have received an error message that you cannot renew your credit card and a payment method update was not successful:

Please contact customer service via e-mail or by calling 1-866-579-7113. You will need to provide them with the last four digits of your credit card on file with us as well as any billing address information associated with that account.

Once they confirm the information, they will be able to update the expiration date in our system so that future payments can be successfully processed. Please note that all future monthly charges will be processed using this new expiration date and these updated payment details may take up to 24 hours to fully reflect within your account.

In rare cases, this may take up to 48 hours. Please note that future monthly charges will be processed using the updated expiration date and these updated payment details may take up to 24 hours to fully reflect within your account. In some cases, this may also require updating the billing address/information associated with the credit card on file as well as binding a new card in your Netflix account profile.

Netflix How To Update Payment

I saw my credit card was declined for my subscription payment; can I update it?

If you have received an error message when attempting to renew your subscription payment using a credit card:

Please contact customer service via e-mail or by calling 1-866-579-7113. You will need to provide them with the last four digits of your credit card on file with us as well as any billing address information associated with that account.

Once they confirm the information, they will be able to update the expiration date in our system so that future payments can be successfully processed. Please note that all future monthly charges will be processed using this new expiration date and these updated payment details may take up to 24 hours to fully reflect within your account. In rare cases, this may take up to 48 hours. Please note that future monthly charges will be processed using the updated expiration date and these updated payment details may take up to 24 hours to fully reflect within your account. In some cases, this may also require updating the billing address/information associated with the credit card on file as well as binding a new card in your Netflix account profile.

I used to be able to update my Credit Card info, why can’t I anymore?

To ensure the security of our members’ personal information, we no longer support credit card updates/changes for those who have their billing address on file and are set up for automatic renewal. If you would like to update your payment method (Credit Card), go into Payment Settings within your Account Profile and follow steps above as outlined under “How do I Remove My Credit Card Info From Netflix?” If you would like us to remove any billing address on file or if you’d like some assistance with updating or removing payments details from your account, please contact customer service via e-mail or by calling 1-866-579-7113.

What if I have changed my credit card number?

If you are seeing a “Sorry, we were unable to renew your subscription payment.” message and would like to change your credit card details on file: Please contact customer service via e-mail or by calling 1–866–579–7113 so that they can make the appropriate changes in our system.. Once this information is updated, future monthly charges will be processed using the updated expiration date and these updated payment details may take up to 24 hours to fully reflect within your account. In rare cases, this may take up to 48 hours. Please note that future monthly charges will be processed using the updated expiration date and these updated payment details may take up to 24 hours to fully reflect within your account. In some cases, this may also require updating the billing address/information associated with the credit card on file as well as binding a new card in your Netflix account profile.

How do I remove my Credit Card info from Netflix?

If you would like us to remove any billing address on file or if you’d like some assistance with removing payments details from your account: Please contact customer service via e-mail or by calling 1–866–579–7113 so that they can make the appropriate changes in our system.. Once this information is removed, future monthly charges will be processed using a valid default payment method (if there is one) and this updated payment may take up to 24 hours to fully reflect within your account. In rare cases, this may take up to 48 hours. Please note that future monthly charges will be processed using a valid default payment method (if there is one) and these updated payment details may take up to 24 hours to fully reflect within your account. In some cases, this may also require updating the billing address/information associated with the credit card on file as well as binding a new card in your Netflix account profile.

How do I update my Billing Zip Code?

Please contact customer service via e-mail or by calling 1-866-579-7113 so that they can make the appropriate changes in our system.. Once this information has been updated, future monthly charges may be processed using the updated Zip Code and it can take up to 24 hours for the change of address to fully reflect within your account.

Will changing my Billing Zip Code affect my receiving DVDs?

Changing your billing zip code will not affect your receiving DVDs. If you have a current subscription and are on auto-renew, there may be some disruption with your next renewal until this new information is able to propagate through our system. The customer service team can assist with updating any billing addresses or payment details on file in order to help avoid any disruptions during future monthly charges.

I changed my Card on file, why am I still getting charged for services/products with my old card?

In accordance with Federal Law, the following notice is provided regarding unauthorized charges:

“Netflix will provide refunds for any unauthorized charges to your account. The standard refund time frame is within 60 days from when you make a valid request for such a refund. In some instances, we may require additional information or documentation before authorizing a refund.”

We can only process these claims upon authorization from the cardholder (you). This means that you are responsible for notifying us if your credit card has been compromised, otherwise you could be liable for additional unauthorized purchases on your account. If you believe there has been an improper charge to your account by Netflix, please contact customer service at 1-866-579-7113 and they can investigate this claim by reviewing any billing statement or confirming your account information.

How do I get my Credit Card company to stop Flagging Netflix as a Fraudulent Charge?

Your credit card company has flagged the charge(s) because it is a recurring charge from an unknown merchant in their records. This would set off red flags and trigger alerts within their processing center for fraudulent activity, which is why they have decided to reject future charges without any additional verification or notification from you. For this reason, there isn’t anything we can do about this situation since they are still billing you under the same name and address so it would not be considered unauthorized charges by our end. Please contact your card payment provider directly with phone numbers or links that will assist them in updating and removing holds.