To delete your account from Marco Polo, follow these steps:
- Open the Marco Polo app or website. Log into your account using your credentials on your device or computer. Ensure you have your login information ready.
- Access your account settings. Tap the profile icon in the app or click on your profile picture on the website. Look for an option labeled “Settings” or “Account Settings.”
- Find the ‘Delete Account’ option. Within the settings menu, scroll down until you see “Delete Account” or “Deactivate Account.” Typically, this option appears at the bottom of the list.
- Follow the prompts to deactivate your account. Confirm your choice when prompted. The app may ask for a reason or present additional confirmation steps. Once confirmed, your account may be temporarily deactivated or marked for deletion.
- Request data deletion if necessary. Deleting your account does not always delete your data automatically. To ensure all your personal information is removed from Marco Polo’s servers, contact their support team. Visit the Marco Polo Help Center or support page to find contact details.
- Send a formal data deletion request. Write a clear message stating that you want all your personal data deleted, citing applicable privacy laws like GDPR if relevant. Include your account details for identification.
- Await confirmation from Marco Polo. Support will notify you when your data has been deleted. This process can take several days depending on their procedures.
- Verify data removal. After receiving confirmation, log into your account to confirm it has been deactivated and your data is gone. If logged out and your information is no longer accessible, the process is complete.
Important: Deleting your account and data is a permanent action. This will remove videos, chat histories, contacts, and other personal information stored on Marco Polo’s servers. Before proceeding, back up any important data you want to keep. Consider downloading relevant data or media files beforehand. Also, be aware that some information might be retained for legal or regulatory reasons even after account deletion.
Regularly reviewing your privacy settings and connected apps can help prevent unwanted data from lingering. If you have concerns about full data removal, contacting Marco Polo support can clarify what remains after deletion and help safeguard your privacy.
