Why can’t I cancel my NOW TV account?

Answer

To cancel your subscription, log in to your NOW TV account and then click on the “Manage My Account” button. Uncheck the “Auto-Renew” option. If you need assistance, please contact a member of our Live Chat team.

Why you need to cancel NOW TV, and how to do it

You can cancel your NOW TV account at any time by logging into the My Account section of our website. This should take less than five minutes to do, and if you currently have a broadband or phone contract with us for services such as TalkTalk Plus TV and Home Phone we’ll be happy to help you switch.

This is because we offer considerable discounts for taking more than one product from us. But if you cancel just one part you may find that some or all of the cost of your other products will automatically increase in price. If this happens it’s likely that cancelling your accounts won’t save you any money after we’ve taken account of any increased charges.

What happens when I stop paying my home phone bill?

If you don’t want to keep calling us every month you can set up a direct debit or PayPal payment instead. If you choose our direct debit scheme we’ll cancel your phone line for security reasons after six months of non-payment. But, if there is any monthly fee due for the services that come with your line still remaining on your account, it will automatically be taken from your bank or credit card account each month until paid in full as normal. It’s worth remembering though that if you leave us without paying the final bill we will ask for this money back when you return (at the prevailing rates).

How does TalkTalk protect my personal information?

We’re committed to keeping your details confidential and secure. Information about you is often shared with other companies involved in providing our services to you, for example when we buy and sell advertising space. For more information on how your details are handled please visit our privacy policy at www.talktalkplc.com/privacy-policy

How to cancel Now TV at end of free trial 2021

What if I have billing problems?

We’re always happy to help with any billing queries you may have. Just give us a call on 0345 070 0100 between 9 am and 5 pm Monday to Friday. We’ll be able to sort out most issues over the phone, but if not we’ll write back to you as soon as possible.

If your concern is still unresolved after seven days please use our online complaints form (https://www.talktalkplc.com/complaints-form). Our Customer Solutions team will review your complaint and send you an acknowledgment letter within five working days of when it was received. They will then investigate the issue further and get in touch with you again by phone or email within 10 working days of receiving your complaint with a full response.

Details of how we use your personal data can be found in our privacy policy which you can review.

TalkTalk reserves the right to amend these terms and conditions from time to time as it sees fit and will do so by posting any variations online or by such other means as are considered appropriate.

This privacy notice explains how we collect and use the personal data you provide to us, or that we collect about you when you access the TalkTalk website (www.talktalkplc.com) including our mobile site at m.talktalkplc.com via any device, whether computer, tablet or mobile phone (‘the Site’). If you are a customer of ours please note that this privacy notice does not form part of your contract with us but is an additional document containing details on our practices in relation to your data. We will notify you of any changes made to this privacy notice by updating this page and by posting notices on the Site so that you are always aware of what personal information we collect, hold and use.

Some services on the Site require the use of cookies which enable us to provide you with a tailored service (see ‘Our use of cookies’ for more details). If you have any questions or concerns at any time about our privacy practices please get in touch by contacting us using the online contact form available.

Who is responsible for your data?

The Data Controller is TalkTalk Telecom Group plc whose registered address is Mercia House, 10 North Street, Leicester LE1 6DL. Our Data Protection Officer is Simon Lane whose contact details are available to view online on the Site or by contacting us using the online contact form.

What personal data do we collect and hold about you?

We collect and use a number of different pieces of information about you when you visit our Site including:

Information you provide by filling in forms on the Site (for example search inquiries, user surveys, opting into newsletters, etc). This includes information provided at the time of registering for any product or service we offer via the Site; Details of transactions carried out between you and us such as sales invoices and your bank or credit card details. We may also collect information about your contact with us such as inquiries you make by phone, through our social media pages, or via email; Information that you provide to us for the purpose of subscribing to any interactive service on the Site including customer forums and discussion groups. Your personal data is retained only so long as there is a business need to do so, we have an ongoing relationship and it does not breach applicable law.

How do we use your personal data?

To fulfill contracts we may have entered into with you (e.g. if you enter a competition we run or purchase a product from us) To comply with our legal obligations (e.g. if it is necessary for us to complete credit and anti-fraud checks on you) To protect your vital interests or those of another person (e.g. our customer services team may contact you in the event that there is a problem with your account) Where it is necessary to pursue our legitimate interests, provided these are not overridden by your rights and freedoms We do this by carrying out marketing analysis; contacting you via email, telephone, text or post when we believe there is something specific that will interest/benefit you; processing orders for products and services submitted through the Site; establishing which areas of the Site users prefer so that we can design an interesting and easy to use the website.