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Meetup has no sign-up fees for individual users and is free to use. Organizers of the group are not generally in it for financial profit, instead of charging a small fee to cover expenses.
I GOT MY FIRST CAR AT AGE 18 !!!
No, Meetup is free to use! We do offer Meetup Pro for organizers who need extra tools such as priority support, the ability to post videos and access our API. The subscription fee helps us give organizers everything they need to run a great group. But you can absolutely organize a great Meetup for your community without using any of those tools. All the features available in the app are completely free.
What is your refund policy?
We will refund a full year of payments for any reason at all if reached out to within 14 days from the purchase date through our Help Center (https://help.meetup.com/contact-us). After that, we will still consider refund requests on a case-by-case basis so just reach out and let us know why you’re unhappy. We want to make sure that Meetup works for everyone, so we want you to be happy.
What is the difference between a free group and a paid group?
Organizers of all types will have access to most features at no charge. The only feature that is not available on free groups is the ability to add/change recurring meetups such as classes or training sessions. If any organizer tries to create one, they’ll be prompted with an upgrade link where they can purchase the Pro subscription directly in the app. To learn more about paid groups vs free groups, read this article: https://help.meetup.com/article/67-what-are-paid-groups/
I’m having trouble with the app. What should I do?
If you’re having any issues at all, we have a number of resources to help you out: Watch a short video on how to fix common Meetup problems here: http://meetup.com/help/article/61/. Here’s our article on troubleshooting: https://help.meetup.com/article/49-troubleshooting/. If neither of those articles solves your problem, try reaching out to our community forums here: https://community.meetup.com/. The whole Community Support Team—all 60+ employees—are ready and waiting to help you solve any issue that may arise in the app or on the platform.
What if I’m not happy with Meetup? Is there a money-back guarantee?
Yes! We’re so confident that you’ll love using Meetup to organize your community, we offer a full 30 days for all members to give it a try before committing to monthly or annual payments. If you decide at any point during those first 30 days that you’re not happy with our service, just let us know and we will immediately refund every penny you’ve spent—no questions asked. Learn more about refunds here: https://help.meetup.com/article/74-refunds/. To request a refund during the initial 30 days, reach out to our Community Support Team by clicking on “Contact Us” at the bottom of your screen.
Who do I contact if I’m having trouble with payments?
Payments are handled by our payment partner Stripe and they have a dedicated support team who can help you with any issues or questions you may have about billing: https://stripe.com/us/help#contact-cs-team
What is the difference between a Meetup group and a Facebook Page?
Meetups take place in real life—members show up to meet other members in person, while Facebook Pages are online only. Meetups are owned and managed solely by their organizers, whereas Facebook Pages are owned and managed by both a Page administrator as well as the company itself. On Meetup, members can create and join groups based on shared interests, while Facebook’s “Pages” feature mainly allows brands to connect with potential customers.
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Why doesn’t Meetup allow non-members to see my posts?
Group owners can choose who sees their content by setting the privacy of each post. Keep in mind that you cannot make a group completely private—at least one public event or discussion thread must be available for all members to view at all times. We highly recommend making your most active discussions open to every one, since it increases the chance that someone will find an opportunity that is of interest to them! To change the privacy of a post: Click on ANY post listing (ie Events, Discussions) Hover over the three dots next to the Post Name (or cover photo) Click “Edit Privacy Settings” Under “Privacy,” select who can see it from the drop-down menu
Why is there a $0.00 charge on my bank statement?
We do not take any fees out of your memberships or events until after you have made at least one sale. This means that we don’t bill for any membership or event dues until those members and attendees actually purchase something from your group. Learn more about payment processing here: https://help.meetup.com/article/58-payments/ You may also want to contact your bank to let them know about this so they don’t generate any fraud alerts in the future. Please note that some banks may have a daily ACH cutoff time. This means that they will debit your account at the end of every business day, but this can vary depending on your bank. We recommend looking into the cutoff times with your specific bank to see when payments are processed into your account.
My payment provider is asking for my Social Security Number/Tax ID, why?
We need additional information from you to comply with government regulations and reduce fraud. Read more here: https://help.meetup.com/article/67-payments/#tax_id
How do I add tips or tax to my total sales amount?
To calculate tips and taxes on current sales figures based on percentages: Add together all memberships (not including sales tax) Enter a 0 in the Tax column (you will enter your tips and tax amounts when you generate your report). In cell D2, type “=SUM(D1)” Press Ctrl + Shift + Enter Go to cell F2 Type “=” to start a formula. Move your cursor over the top right corner of the cell until it turns into a crosshair Click on this double-arrow OR drag down with your mouse pointer so that all cells from E3 up have a reference to Cell F2 Place your cursor over Cell C3 and click on the down triangle next to the fill handle Click “More” Select “Proportionately adjust cells based on relative row height.” Now that you have set up an array for Tips and Taxes. You can enter the percent of tips and tax for each event as follows: In cell F3, type a formula similar to the following (using a different value than 0.05) =(A2/B2)*C$1 Type “=” to start a formula Press Ctrl + Shift + Enter Go to cell F4 Type “=” to start a formula Move your cursor over the top right corner of the cell until it turns into a crosshair Click on this double-arrow OR drag down with your mouse pointer so that all cells from G4 up have a reference to Cell F4 Place your cursor over Cell C3 and click on the down triangle next to the fill handle Click “More” Select “Proportionately adjust cells based on relative row height.” Now that you have set up an array for tips and tax, you can enter the values into each Event.
My bank statement says I paid to Meetup.com, but I didn’t…
When you make a payment it goes through our payment processor before arriving in your bank account. It usually takes them 1-3 days to process payments. If your bank statement shows a charge from Meetup even though you’ve never joined or used our service, it might be because someone else used your card without permission or by taking the last 4 digits of your credit card number (we do not store full credit card numbers). You can also reach out to us at [email protected] with proof of your identity and bank account, and we’ll investigate this for you.
I paid my fees out of pocket but they are not being included in my sales figure?
If the payment is made by check or cash it may take up to 30 days from the submission date to reflect on your report depending on the bank’s processing speed. If the fee was originally charged back through PayPal or a different online payment system that could take even longer (up to 90 days). Please send us an email at [email protected] with some proof of your payments if you have not seen them reflected after 30+ days past the due date. Also, let us know which event subscriptions these are for so we can look into whether they will be reported automatically or if they need to be re-created manually.
I am having trouble getting my fees to show up on my report, what can I do?
If you are experiencing this issue please send us an email at [email protected] with some proof of your payments and we will look into it for you as soon as possible. Please let us know which event subscriptions these are for so we can look into whether they will be reported automatically or if they need to be re-created manually.
How do I submit a chargeback/dispute?
To dispute a payment on your credit card or bank account statement go through the following steps: Log in to your Meetup account using a web browser Go to profile page Select the link “Payment Methods” Click on the “Edit Payment Method” button Find the payment that you would like to dispute and select “Dispute” If you are disputing a card payment, please provide the following information: The last 4 digits of your credit card The full CVC number Review your bank statement to ensure all charges have been made by Meetup If you see any additional charges not listed in your Meetup account profile please submit a Dispute within 60 days of purchase. If you still need help after submitting a dispute, open a support ticket at [email protected] Please allow up to 30 days for us to review and respond to your Dispute
What are my fees/subscription options?
Several Plan options are available for Event Organizers: Basic – $6/month for the first 1,000 members in your group Premium – $12.50/month for the first 10,000 members in your group Elite–$25/month for up to 50,000 members in your group Note that there is no fee to create a new Meetup Group. If you already have an account and would like to upgrade your plan please log into your account using a web browser at www.meetup.com Then go to “Profile” Click on the “Change Plan” button Select any of the plans outlined above For information on how many active members are currently counted toward this maximum visit: https://help.meetup.com/customer/portal/articles/461576
How do I upgrade my plan?
To upgrade your plan go through the following steps: Log in to www.meetup.com using a web browser Go to profile page Select the link “Manage Plan” Select any of the plans outlined above For information on how many active members are currently counted toward this maximum visit: https://help.meetup.com/customer/portal/articles/461576 Please note that if you are under 5k Meetups in your group and you change to Elite or premium, there will be no charge for any members added until you reach 5000 meeting ups in your group You can find more information on managing your account at HTTP://
Meetup has no sign-up fees for individual users and is free to use. Organizers of the group are not generally in it for financial profit, instead of charging a small fee to cover expenses.
If members or organizers cover event fees, Meetup members will only pay $2 per month or $24 per year to maintain their membership.
This group is open to anyone who would like to join, as long as you have enough members and relate to the topic of this club. Create meetings or gatherings where everyone can come together. Our groups are reviewed before they are posted so we hope to see your idea be successful!
If you’re a group organizer setting up dues for Meetup members, go to the Member Settings. In the Dues section in getting started, fill in your desired amount and length of the trial period. Once that’s all set up, save it with Save Changes.