How do I unlink two Comcast accounts?

Answer

1. Sign in to My Account and select Account Details.
2. Select Unlink Account.
3. Select Continue.
4. Select a new Primary Manager.
5. Select Continue.
6. Select I’m done to complete the unlinking.

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The Comcast Accounts FAQs page states: “To unlink your accounts, log in to My Account on the Comcast website or use the Xfinity Connect App. Still, need help? Call us at 1-800-XFINITY.”

Do I need a password on my account to set up two Comcast accounts?

No. Two accounts can be set up with a phone number and address only. To do so after logging into “My Account,” enter an alternate address or phone number (you will have to confirm this by responding to an email sent by Comcast) and click Save Changes. You can also call customer support at 1-800-COMCAST for help setting up the second account. Since you are entering new information for the account, you don’t need a password to create a second profile.

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If I still have Comcast equipment in my house when I set up another account, will that cause problems?

No. You will be able to log into the second profile and stream video on your existing equipment without having to remove anything from the house. However, some X1 boxes (and possibly other devices) can only be controlled by one user at a time; so if both profiles are signed on simultaneously, you may run into trouble moving channels or controlling recordings with voice commands. Here is more info about setting up two accounts on an X1 box. For other DVRs and streaming devices not managed by Xfinity TV platforms, each account must have its own equipment, or else the accounts will not be able to log in at all.

How do I sign up for Internet service?

This can be done on either account. Follow these steps:

Go to “My Account,” then click on “Manage services.” Scroll down and click on “Order new services.” Click on your address from the drop-down menu. Select “Internet” as your Service Type and enter the number of people who will need service. Then select a Plan option. Once you have chosen a plan, review the price before placing an order by clicking “See pricing details.” Next to each order is a button labeled “Place Service Order”. When you are ready to complete your purchase, press “Place Service Order.”

My bill says I have two accounts, but I only signed up for one. What’s going on?

If you are receiving a second bill from Comcast, or if your credit history shows you have more than one account with the company, it may mean that another person is using your personal information to purchase services without your knowledge. This person might be paying bills using stolen identity information obtained by phishing scams (fraudulent emails designed to steal people’s credit card and banking details) or other methods of theft. If this happens to you, immediately call Comcast at 1-800-COMCAST; file a police report; and add a fraud alert to your credit records by contacting any one of three major US credit bureaus: Equ

ifax, Experian, or TransUnion.

For more information about identity theft and how to protect your personal data, see IdentityTheftInfo.org . To review tips on preventing phishing scams from infecting your computer, go here . And if you’ve already fallen victim to an online scam , report it immediately using the FTC’s complaint assistant .

I don’t want to activate my account. How do I opt out?

Even if you have the ability to sign up for service on another user’s account, the two of you will still each be charged a separate bill. If you’re not interested in receiving a Comcast bill at your home address and going forward with an additional account, call 1-800-COMCAST and cancel both your accounts. Make sure that you speak directly with a customer representative who can confirm that all of your accounts have been canceled by checking for any outstanding fees or services (such as equipment rentals). To ensure there are no future bills for either account, request that all automatic payments be stopped immediately. This is very important, because when an account is closed, Comcast may automatically set up a new one to send the next bill. As a security precaution, you can also call 1-800-COMCAST and close any accounts that have not yet billed — but make sure you follow up with a customer representative to confirm that this has happened.

I received my bill on time and paid it. Why am I being charged for an overdue or returned payment?

You are probably seeing “returned payment” or “NSF” charges (Non-Sufficient Funds) from your bank on your next Comcast bill. These fees are automatically added to your Comcast bill if they are charged by the bank when we try to charge your card for recurring monthly services. The funds in your account are not available by the time Comcast’s system tries to charge your card, so the bank automatically places these fees on our bill instead.

There are a number of reasons why you might be seeing returned payment charges from your bank:

Your credit card is expired . Your billing address has changed . Your account has become over limit and banks prevent recurring charges if they think it will create an overdraft situation for the customer. You have too many declined payments on your credit history — or perhaps other financial problems that make some bills more likely to be denied. This can happen even with small amounts due; if you receive warnings about declining your payment because of “financial issues”, this may expose Comcast as a preferred choice for paying debts, resulting in higher likelihood of returned payment fees.

There is currently no way to opt out of this fee, as Comcast uses your bank account billing address to determine the charge method for recurring services and equipment charges. If you don’t want to save a credit card on file because you think there’s an increased risk of identity theft or other reasons, please contact Comcast at 1-800-XFINITY (1-800-934-6489) before your next bill is due in order to find out how to make a one time payment via phone or money order. If you prefer not adding a credit card at all, you may ask Comcast about all other payment options here .

To learn more about returned payments, see our return policy , or for information on how to view and pay your bill online, visit FAQs: Payments .

I don’t recognize the charges on my Comcast bill. What do I do?

If you have received a bill from Comcast that you think is inaccurate (including returned payments), please call 1-800-XFINITY at once to find out what is going on with your account. You may be experiencing a late fee for failing to make a payment on time; you may need to take some action such as authorizing an automatic withdrawal for recurring services, adding more money into your bank account, or updating your billing address if it has changed since you last ordered service. If there’s any question about why Comcast charged you, contact us immediately and we will try to resolve the situation as promptly and fairly as possible. Making a payment by phone is easy; call 1-800-XFINITY at any time, 24 hours a day, seven days a week.

Why did Comcast add/raise my rates?

If your monthly service has changed from what was quoted or advertised to you when you first set up service with us, please contact Comcast immediately. There may have been an error in quoting your rate and there needs to be an investigation into how this happened. In some cases (such as if you had promotional pricing for signing up with Xfinity Internet), this is not necessarily an increase in price — but it might be due to other fees that are associated with signing up for a new service. You may also be experiencing a seasonal rate increase because of weather, holidays or an especially busy season — any rate changes that we announce are always on our website and in bill inserts.

I need to add money to my bank account balance to pay Comcast. How do I do this?

Many customers with recurring charges (such as monthly cable or high-speed Internet services) have found it increasingly difficult to add more money into their Comcast accounts once they’ve been depleted by the automatic charges from Comcast. This is due to the increasing number of declined credit card payments that most banks are sending out these days, making it important that you understand how your own bank handles Xfinity charges (this applies to all recurring charges from Comcast, not just Internet service). To add more money to your Comcast account that is linked to a bank account, call 1-800-XFINITY at any time and we can set up a recurring payment via automatic withdrawal from your bank. This should ensure that when you run low on money on your cable services, there will always be enough available to pay for the outstanding balance so it doesn’t go beyond 30 days or incur late fees. If you aren’t sure how much money you need at this point in time, please contact us at once with your name and Comcast account number (see above) and we’ll try to give you an estimate of what amount of money needs to be added into the account in order to cover all Comcast charges.

How can I update my Comcast account payment information?

We recommend that you call us at 1-800-XFINITY to make changes to any billing information you may have on file; this includes adding or removing a credit card, updating your address if it has changed, and authorizing automatic payments from a bank account for recurring charges. If you prefer not to give Comcast your bank account number so we can set up an automatic payment system, you can still place a hold on your recurring charges for a limited time by calling 1-800-266-2278. Please note that if you remove the authorization and do not add another bank account number or credit card number within 30 days, all services will be interrupted until further authorization is made directly with Comcast. If you need to make a payment by phone, call our customer service department at 1-800-XFINITY and be sure to have your name, address, and account number handy — it can help speed up the process for us.

I’m receiving late fees from Comcast. Why is this?

Late fees are determined by laws related to prompt payment of bills in your State as well as the terms of your specific contract with Comcast. Once you’ve been sent a bill and have had 30 days grace period to pay any outstanding balance on that bill, late fees may begin accruing if you fail to pay the entire amount due. Basically, if you expect your bill from Comcast will be higher than usual or if you are unsure of how much your bill will be, make sure to add a little extra onto it for any potential late fees. You should also ensure that your bank account has enough money in it to cover the full amount due on your bill.

How do I find out what my Comcast service activation date is?

Your Comcast service was given an activation date when it was installed and this is helpful information to have in case you need to reference a specific time frame (for example, if you are being billed for internet services and need proof of billing dates). To check your activation and installation dates, call us at 800-XFINITY or send us an email with as much information about the location of installation including the phone number if you have it.

How do I find out what my Comcast Internet and cable TV bundle discount is?

If you currently subscribe to both Comcast Internet service and cable television services at your home, there may be a special discount you are eligible for. To see if this applies to you, call us at 800-XFINITY or send us an email with the name of your city where you live along with the primary phone number they have on file for your account. If we can find out that you’re eligible for a bundle rate, we will put the information in our records so that every month when bills come due, the price shown will reflect any savings from bundling cable TV and Internet together into one contract.

I’m trying to decide between Comcast’s Internet service and DSL. What’s the difference?

If you are a Comcast internet user, there can be great benefits to bundling your cable TV and Internet together into one contract since both services will come from one provider at one set price. However, if you are interested in running a speed test on different kinds of broadband speeds, we suggest visiting dslreports.com.

I’m having trouble with my Internet WiFi connection or need help connecting my DVR/Digital TV recorder and need Comcast technical support. Can you help me?

Comcast has trained technicians available seven days a week throughout our operating hours at 1-800-COMCAST (1-800-266-2278). They are available to assist you in troubleshooting and resolving any technical issues related to your Comcast accounts, equipment or services.

I’m thinking about transferring my telephone service from one location to another.

Can I move my phone number with me?

If you want to transfer your home phone number into a different area code, it’s possible that this can be done with the help of our customer representatives. Whether you need only the transfer of the existing phone number or if you also require new services to go along with your existing account, transferring is something we can do for you by submitting a request through Personal Solutions online at http://customer.comcast.com/store_locator/service/phone_switch/. By taking this step ahead of time, the transfer will still go smoothly even if there’s a delay in getting your new services set up with us.

I’d like to get Comcast High-Speed Internet service at my new residence, but I’m not sure where I can pick it up and set it up at. Can you help me?

If you want to move into an area that is currently unserved or bring high-speed internet to a new location such as an office building or street address, contact us by calling 800-XFINITY (800-934-6489). We’re happy to explain what this would entail from an installation standpoint including how soon we can get someone out there and whether there are any extra costs associated with having us be your building’s designated service provider.

How much does it cost & What do I need to use this service on my device?

Comcast offers a complimentary residential wireless internet access product with many newer routers that we install or upgrade in our customers’ homes. To check whether you qualify for the free residential Wi-Fi service, please call us at 800-XFINITY (800-934-6489) and provide as much information as possible about the address where you are having trouble getting a signal. We will be able to confirm if there are any nearby towers that may have insufficient power output or if there is a problem with the equipment itself. In some cases, this can be resolved by running a loop of Ethernet cable around troublesome areas to help alleviate dead spots where wireless reception is weak, and in other instances, we may have to replace your modem with one that supports dual-band Wi-Fi.

If you are unable to receive a wireless signal from any source at your home or office, Comcast Business offers a Wireless Gateway which creates an access point connecting your existing broadband connection with one of our cell towers for Internet connectivity on all devices. The service costs $16.95 per month if you rent the device and $20.95 if you own it outright (regularly $49.95). You will also need the appropriate router or modem provisioned with the public IP address required to establish a connection. If you need assistance with this, please call us at 800-COMCAST (800-266-2278).

If I am not able to get Wi-Fi service in my home, would I be eligible for a rebate from Comcast?

Comcast is proud to offer our customers who purchase an Xfinity branded wireless gateway or router as part of a High-Speed Internet plan two rebates: one directly from Comcast and another by mail from NETGEAR®. The rebate program is available to all new and existing Xfinity Internet customers who have download speeds of 50 Mbps or greater. There are no limits on the number of modems that can qualify for the rebate. For complete details and rebate registration, please visit www.xfinityrebates.com or click on the title of this FAQ for more information.

Can I install my own cable modem?

Yes, here are some instructions to help you: https://customer.comcast.com/help-and-support/internet/cable-modems/how-to-install/. Please note that there is no specific warranty period with respect to a purchased cable modem; however, Comcast will provide technical support if needed in the event the cable modem fails within 90 days of the purchase date for online customers who have registered their modems as part of our enhanced self-installation process. Customers whose service plans include a device or an installation charge may be required to visit a local service center for help with the installation if they are not comfortable doing it themselves.

What options are available for my business?

The Xfinity Business Performance Internet plan is designed for small office/home office (SOHO) locations or remote sites where there is only one provider available or in use. It combines your voice and internet into a single, cost-effective connection using Voice over IP (VoIP). The Xfinity Business Performance Internet service includes three VoIP lines with unlimited local calling anywhere within the United States, Canada, and Puerto Rico and 4 Mbps download speeds up to 750 Mbps+ upload speeds. Each additional VoIP line after that is charged at $20 per month per line (local calling excluded). Click here for additional information on the Xfinity Business Performance Internet plan.

XFINITY Voice is also part of the web-based portal, My Account, which gives you a convenient way to manage your voice service and other areas of your account online anytime, right from your computer or smartphone. Once you have signed up for XFINITY Voice service with Comcast, you can manage most aspects of your phone service through My Account. To do this, visit www.xfinity.com/myaccount and click ” Manage Your Home Phone “. You can also access My Account by clicking on the link at the bottom of any page within www.xfinity.com. Today’s post will be quick but packed full of information. In the last week, there have been a bunch of inquiries regarding Voice Service with Comcast and Wi-Fi issues, Wireless Gateways and Routers, as well as installation issues that take place at commercial locations. Sometimes it is hard to search through these forums because people don’t include their accounts SN or location (though you can see where they are posting from). So I’m going to try my best here to answer them all so hopefully, we won’t need any more duplicate posts on some of these topics.