How can I change my mobile number in BPI online?

Answer

1. Select Account Maintenance then choose Update Mobile Number.
2. Input your Debit Mastercard number and your new mobile number.
3. Activate your request in any BPI ATM. Your number will be updated immediately after ATM activation.

I am unable to update my personal details in BPI Online?

Incorrect User ID or Password – If Invalid User ID or Password has been entered three (3) times already, try entering it again using a different combination of characters that you know could possibly be correct. In case you are still getting the same error, try logging in to Online Banking using your Mobile Application. If you were able to log in successfully, verify your User ID or Password and enter it correctly next time.

– If Invalid User ID or Password has been entered three (3) times already, try entering it again using a different combination of characters that you know could possibly be correct. In case you are still getting the same error, try logging in to Online Banking using your Mobile Application. If you were able to log in successfully, verify your User ID or Password and enter it correctly next time.

Contact BPI Help Desk for assistance at +632 728 8288 Monday-Friday from 9AM-5PM Philippine Standard Time (PST).

please proceed with these steps:

Access the application menu by tapping on “Menu” located at the top left corner of your screen. Access the Settings page by clicking on “Settings”. From this page, tap on “Edit Personal Details” located near the bottom of the list. Enter all the details you want to change and tap on “Save”.

How can I update my mobile number through the BPI Telephone Banking Call Center?

For your information, BPI Telephone Banking Call Center is accessible during office hours only. After office hours, please use Online Banking or Mobile Application to access your accounts instead as calls are redirected to an answering machine (automated voice messaging system) . You may contact our hotline service provider at: 1-800-188-8973 (for callers within Metro Manila), 09217118070 (for callers from other areas in Luzon), 4302724 (for callers from Visayas Region) and 4155720/4155722(for callers from Mindanao Region).

I have an outstanding debit in my savings account.

How can I close the account because I no longer have access to it?

To help you retrieve funds with a negative balance and close your Account , you may call our hotline service provider at: 1-800-188-8973 (for callers within Metro Manila), 09217118070 (for callers from other areas in Luzon), 4302724 (for callers from Visayas Region) and 4155720/4155722(for callers from Mindanao Region).

However, if you have issued a check or authorized an electronic fund transfer , it may take from two (2) to five (5) banking days before the negative balance becomes available for withdrawal. You may send your Letter of Instruction or Authorization to Close Account with our hotline service provider. They

will take instructions from you and your request for closure of account will be processed as soon as the required document is received.

You can also send a letter addressed to the following address:

BPI CLOSE ACCOUNT UNIT PSE Bldg, Exchange Road corner Meralco Ave., Ortigas Center, Pasig City 1600 Philippines Please include in your letter : Your complete Name, Address and Account Number with us. A precise statement about what action or transaction you want us to perform for you. Your signature indicating that this request is accurate and true as per your records. Enclosed Payment for account processing fees (if applicable) Check payable to Bank of the Philippine Islands or BPI check clearance fee equivalent to P50.00 (for Metro Manila), P70.00 (for Luzon) and P110.00 (for the Visayas and Mindanao).

How can I request for a replacement card?

You may request for a replacement card in any of our BancNet ATM Centers / Cash Deposit Machines within 60 days from the date your original debit card was issued BPI Savings Account . You need to bring government-issued ID and ATM card. For more information, please call our hotline service provider at: 1-800-188-8973 (for callers within Metro Manila), 09217118070 (for callers from other areas in Luzon), 4302724 (for callers from Visayas Region) and 4155720/4155722(for callers from Mindanao Region).

I’m a BPI Credit Card holder. I lost my credit card. How can I get a replacement card?

You may request for a replacement card in any of our branches within 60 days from the date your original credit card was issued . You need to bring government-issued ID, credit card photocopy and ATM card used to activate your credit card. For more information, please call our hotline service provider at: 1-800-188-8973 (for callers within Metro Manila), 09217118070 (for callers from other areas in Luzon), 4302724 (for callers from Visayas Region) and 4155720/4155722(for callers from Mindanao Region).

What are the benefits of my Visa Debit Card?

The Bank shall charge you no fee for the issuance or replacement of your debit card . You may use it to withdraw cash, pay bills, make purchases at any point of sale terminal or ATM that displays the Visa logo. This will allow you access to a nationwide network of ATMs to withdraw cash and pay bills via Direct Debit from your Savings Account, or even to make purchases with the Visa logo.

We will also be able to monitor your account transactions to protect you from unauthorized use of your debit card. This can come in handy, especially if you have concerns about fraudulent activities in your savings account . You may call our hotline service provider at: 1-800-188-8973 (for callers within Metro Manila), 09217118070 (for callers from other areas in Luzon), 4302724 (for callers from Visayas Region) and 4155720/4155722(for callers from Mindanao Region).

Moreover, we offer exclusive benefits to our Visa Debit Cardholders such as BPI Cash Back which gives you rewards for being a loyal customer, or the BPI Elite Aspirant Program where you get access to exclusive privileges.

What are your ATM withdrawal limits?

BPI’s has the following limits on ATM withdrawals: You can withdraw P100,000.00 in one day from all ATMs nationwide. The limit may vary depending on prevailing rules and regulations of different financial institutions but it does not exceed P100,000.00 in one day . This limit is also applicable when making multiple withdrawals during the same day at any ATM nationwide. For more information, please call our hotline service provider at: 1-800-188-8973 (for callers within Metro Manila), 09217118070 (for callers from other areas in Luzon), 4302724 (for callers from Visayas Region) and 4155720/4155722(for callers from Mindanao Region).

What are the different types of BPI Debit Cards available?

BPI offers two main types of debit cards – BDO Rewards Visa Card and BPI Visa Debit Card. BDO Rewards Visa card With this, you can get exclusive discounts at a wide variety of establishments nationwide which accept Visa cards. Additionally, as a member of our exclusive rewards program, you can collect Voyager miles with every purchase made with your card , accumulate points that will entitle you to exclusive perks, and earn miles that can be used for domestic and international travel. Visit BDO Rewards website for more information.

BPI Visa Debit Card With your BPI Visa Debit Card , you can use it to withdraw cash from ATMs nationwide, pay bills directly, make purchases at any point of sale terminal or ATM that displays the Visa logo. It will also allow you access to a nationwide network of ATMs to withdraw cash and pay bills via Direct Debit from your Savings Account, or even to make purchase with the Visa logo. We will also be able to monitor your account transactions to protect you from unauthorized use of your debit card . This can come in handy especially if you have concerns about fraudulent activities your savings account . Visit BPI Credit Cards website for more information.

What are the different features of your debit card?

BPI offers three types of cards, which are: Classic – The Classic Debit Card allows you to access your funds at over 336,000 ATMs and 2.6 million POS terminals worldwide. In addition, it comes with a pre-loaded Visa Signature Cash Back Rewards with a value up to P2,500 every year. Plus, you’ll be entitled to get exclusive privileges and perks as a member of our BPI Elite Aspirant Program. Learn more about this program by visiting the BPI Elite Aspirant page here online or at any BPI branch near you! Click here to view all BPI branches.

Why are the terminals at many establishments displaying “NEW ACCOUNT” or “VISA INSERT”?

Those are “lock” messages that appear on ATMs and POS terminals in various retail establishments when they do not have a valid account to accept your transaction. This could be due to several reasons: They may not have updated their systems to accommodate cards with EMV chip technology. They may not have yet activated their Visa Debit Card acceptance for that merchant terminal or ATM location. They choose not to accept Visa Debit Cards at their establishment, whether to cater to specific customer preferences or because it is prohibited by law or regulation in their country / territory of operation (e.g., casino). If you encounter any of the above-mentioned situations, please contact your merchant establishment for further assistance. You can also call our 24/7 hotline at +632 8891000 or email us at [email protected]

How do I keep my PIN (Personal Identification Number) secure?

To protect yourself and to prevent unauthorized use of your debit card , remember to observe the following: NEVER disclose your PIN number to anyone. Do not carry your debit card with you if it has been lost or stolen unless absolutely necessary in case of emergency. If you must carry it for safekeeping purpose, keep it in a separate place from where you normally store valuables such as cash, jewelry, valuable documents etc . It is highly recommended to set a new PIN at least once every six (6) months. In case you suspect or discover that your debit card has been compromised, change your PIN immediately .

How do I use the BPI ATM locator?

Using our BPI ATM Locator , you can conveniently find nearby BPI ATMs geographically near you so that you can withdraw cash for free! Simply type in your search preferences on the online locator and click on the “Find an ATM” button. Once there, simply enter the corresponding Pin/Keypad code and withdraw your pesos instantly! Visit BPI ATMs website for more information.

What is e-Money Transfer?

The electronic transfer of money from one person to another using electronic media like the Internet, e-mail or cell phone. It is a quick, convenient and faster way of sending money from one place to another via BPI’s 24/7 secure online banking system . This payment option is not only safe but also more economical because bank fees are charged only once for transactions with non-BPI accounts.

How do I set up my e-Money Transfer account?

Setting up your e-MT account couldn’t be easier! Follow these easy steps: Visit www.bpiexpressonline.com Log in Enter your Login ID (which starts with “BPI”) and Password Click on the “Services” tab Fill out all fields required by checking the box next to the entry field. Remember to fill out the one-time password box. You will then be required to go through a security check process by logging in to your e-Money Transfer account using the same Login ID and Password at https://ebt.bpiexpressonline.com Once you have passed this verification, you can start setting up your accounts as e-MT Beneficiary (person who’s going to receive money), and senders can now send money via BPI Internet Banking . Click here for more information.