Can I close my HDFC account online?

Answer

Yes, you can. If you are facing any difficulties in closing your HDFC account online or have some queries related to the same then get in touch with our executive (customer care) on toll-free number 1800-419-1112 or chat live with us.

Online HDFC BANK ACCOUNT Close

Steps To Close Your HDFC Bank Savings and Current Account (WORKING)

Can I apply for renewal of my HDFC bank NRI savings account?

Yes, you can apply for renewal of your HDFC Bank NRI Savings Account provided you are not staying outside India for the last six months and still have a balance in your account. For applying for renewal of your account follow the below-mentioned steps:

Log in to the internet banking portal using your customer ID and password. Click on the ‘Other Services’ icon from the top menu bar followed by selecting the ‘NRI Account’ option. Select the renewal of your account tab present below NRI services options. Complete details as per requirement followed by submitting the application for renewal of the same.

Can I redeem my HDFC bank fixed deposit online?

Yes, you can redeem your Fixed Deposit (FD) online using the internet banking/mPassbook app without visiting any HDFC bank branch provided you have met all eligibility criteria such as holding a minimum balance in your checking account, etc. For redeeming FD online follow the below-mentioned steps:

Log in to the internet banking portal or passbook app using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Settlements’ option. Choose the ‘Fixed Deposits’ option. Select your eligible FD and enter redemption amount, date of maturity, and choose payment channel (by NEFT/transaction or cheque). Click on redeem button present below the ‘Redeemable Fixed Deposits’ section. Proceed to the next page for entering details such as the name of the beneficiary account holder, address, etc. before submitting payment instructions for settlement via NEFT/cheque/transaction, etc.

Can I buy an HDFC credit card online?

Yes, you can apply online for a new purchase of an HDFC Credit Card without visiting the HDFC bank branch. For applying for your HDFC credit card online follow the below-mentioned steps:

Log in to the internet banking portal using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Card Services’ option. Choose the ‘Credit Card’ tab from options available under the ‘Buy with Credit Card’ section. Fill in all required details such as name, email id, card no., date-of-birth, etc followed by clicking on submit button. Complete your HDFC credit card application process till the end of the final page/confirmation page before submitting it for processing.

Can I pay income tax online?

Yes, you can pay income tax through internet banking after generating your income-tax challan. For generating your income tax challan follow the below-mentioned steps:

Log in to the internet banking portal using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Tax Payments’ option. Choose the required Income Tax Bill/Form Number/Section for payment of taxes separated based on your applicable bill/form details such as name, year, etc. Select payment channel (online or offline e-challan) to make payment of taxes online after entering all payee details in the input fields provided under this section. Follow the remaining steps mentioned on the final page till the confirmation page before submitting payment details for processing through a designated bank account present in the input field for your information.

Can I book a rail ticket on a train booked through IRCTC?

Yes, you can book a railway tickets through internet banking using your customer ID and password. For booking railway ticket online follow the below-mentioned steps:

Log in to the internet banking portal or ‘mPassbook’ app using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Train Ticketing’ option. Choose the required train for booking followed by entering passenger name, class type (First AC/Second AC/SL), journey details such as departure time, etc in input fields provided on next page including email id for receiving e-ticket of same. Complete remaining steps till the confirmation page before submitting your booking details for processing.

Can I book a rail ticket on a train not booked through IRCTC?

Yes, you can book railway tickets in trains not booked through IRCTC using the internet banking/mPassbook app. For booking railway ticket online follow the below-mentioned steps:

Log in to the internet banking portal or ‘mPassbook’ app using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Train Ticketing’ option. Select your desired train followed by entering passenger name, class type (First AC/Second AC/SL), journey details such as departure time, etc in input fields provided on next page including email id for receiving e-ticket of same. Complete remaining steps till the confirmation page before submitting your booking details for processing.

Can I book flight ticket in a flight booked through IRCTC?

Yes, you can book flight tickets via internet banking using your customer ID and password. For booking flight travel online follow the below-mentioned steps:

Log in to the internet banking portal or ‘mPassbook’ app using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Air Ticketing’ option. Choose the required train for booking followed by entering passenger name, class type (Economy/Business), and journey details such as departure time, etc in input fields provided on the next page including email id for receiving e-ticket of same. Complete remaining steps till the confirmation page before submitting your booking details for processing.

Can I book flight ticket in a flight not booked through IRCTC?

Yes, you can book tickets of flights not booked via IRCTC using the internet banking/mPassbook app. For booking airline travel online follow the below-mentioned steps:

Log in to the internet banking portal or ‘mPassbook’ app using customer ID and password. Click on the ‘Payments’ icon from the top menu bar followed by selecting the ‘Air Ticketing’ option. Select your desired train followed by entering passenger name, class type (Economy/Business), and journey details such as departure time etc in input fields provided on the next page including email id for receiving e-ticket of same. Complete remaining steps till the confirmation page before submitting your booking details for processing.

Can I book my hotel or travel package using internet banking?

Yes, you can book hotels and packages online via the internet banking/mPassbook app following these simple steps: Log in to the internet banking portal or ‘mPassbook’ app using customer ID and password. Click on ‘Payments’ icon from top menu bar followed by selecting the ‘Travel & Hotel Booking’ option. Choose the preferred channel (online or offline) followed by entering all payee details in input fields provided under this section along with details such as name, year, etc. Select payment channel (online or offline) for making payment followed by completing other fields such as ‘Payment Type’, ‘Account Number’ etc. Complete your hotel booking transaction by paying the total amount online through internet banking using customer ID and password associated with your bank account.

Can I book my flight ticket online?

Yes, you can book domestic flights on the IRCTC portal from 1st September 2017 onwards. For booking airline travel online follow the below-mentioned steps: Log in to internet banking portal or ‘passbook app using customer ID and password. Select appropriate train service followed by entering passenger name, class type (Economy/Business), and journey details such as departure time, etc in input fields provided on next page including email id for receiving e-ticket of same. Complete remaining details such as ‘Payment Type’, ‘Account Number’ etc on the final confirmation page before submitting your booking details for processing.

Can I book my flight ticket through mPassbook App?

Yes, you can book domestic flights via the internet banking app/mPassbook following these simple steps: Log in to the internet banking portal or ‘mPassbook’ app using customer ID and password. Select appropriate train service followed by entering passenger name, class type (Economy/Business), and journey details such as departure time, etc in input fields provided on next page including email id for receiving e-ticket of same. Complete remaining details such as payment channel, account number etc on final confirmation page before submitting your booking details for processing

How will I get the e-ticket?

After making an online payment and successfully completing all transaction steps you will be automatically redirected to the confirmation page. On this page your e-ticket is displayed along with some basic passenger details such as name, gender, email etc. You can also get your e-ticket through email by clicking on the link provided in this page.

How do I view my ticket?

You can easily view your ticket anytime from anywhere using internet banking portal/mPassbook app following these simple steps: Login to internet banking portal or ‘mPassbook’ app using customer ID and password Select reference number of train and date for which you want to check your ticket. Click on ‘View Ticket’ option from top menu bar followed by entering passenger name, class type (Economy/Business) and journey details such as departure time etc in input fields provided on next page including password relating to selected train service. Download PDF file containing e-ticket from your account as per instructions displayed on final page.

How do I cancel my ticket?

You can easily cancel your ticket online through internet banking portal/mPassbook app following these simple steps: Login to internet banking portal or ‘mPassbook’ app using customer ID and password Select reference number of train and date for which you want to cancel your ticket. Click on ‘View Ticket’ option from top menu bar followed by entering passenger name, class type (Economy/Business) and journey details such as departure time etc in input fields provided on next page including password relating to selected train service. Complete your cancellation transaction with paying the total amount online using any one of the payment channels depending upon your convenience.

How do I get refund?

You can easily get refund online through internet banking portal/mPassbook app following these simple steps: Login to internet banking portal or ‘mPassbook’ app using customer ID and password Select reference number of train and date for which you want to get refund. Click on ‘View Ticket’ option from top menu bar followed by entering passenger name, class type (Economy/Business) and journey details such as departure time etc in input fields provided on next page including password relating to selected train service. Complete your refund transaction with paying the total amount online through any one of the payment channels depending upon your convenience.

Are there any charges levied for booking tickets?

No, there is no charge for booking tickets through Chilika Smart Card holder internet banking portal or ‘mPassbook’ app. It is free of cost facility and service will be available 24×7.

Are there any charges levied on refund?

Compliance norms/guidelines issued by IRCTC would be followed while processing request of refund in case of cancellation /no-show etc. In case the online payment channel is used to make the refund, then a fee equivalent to that paid with respect to original transaction (such as current PayPal rate) shall be deducted from the amount to be refunded by ICICI Bank which shall bear such cost internally without any additional cost being passed onto the merchant / customer. Customers can take the refund amount in their bank account through NEFT / RTGS/ IMPS or can opt to get it credited back into Chilika Smart Card.

Where and how can I check my past ticket details?

You can view your historical transaction details by logging into internet banking portal or ‘mPassbook’ app using customer ID and password. Select particular train service, date of journey followed by entering passenger name, class type (Economy) and journey details such as departure time etc in input fields provided on next page including password relating to selected train service

Where are tickets refundable?

It is a condition that refund will only be given at origin station where you have boarded for your journey in case of cancellation/no-show etc.

Which mode of payment is available for refund?

We will accept only online payments through internet banking portal and ‘mPassbook’ app in case of cancellation /no-show etc.

How does ICICI Bank follow RBI guidelines in case of refunds?

Refunds are processed as per the due date mentioned on ticket, which can be viewed using customer ID and password at internet banking portal or ‘mPassbook’ app. Cashless transactions are allowed only if the adjustment is made between different stations within 30 days from the date of original booking (as per tickets). In cases where refund amount is greater than Rs 2,000/- then refund request shall be made through Non-Cash mode.

How can I validate my ticket before booking?

You can check out your Chilika Smart Card balance from internet banking portal and ‘mPassbook’ app on login using customer ID and password. New customers will have to recharge their card account after purchase of card by online payment transaction using any one of the payment channels depending upon your convenience. You can also check validity of ticket before reserving a seat in train by entering passenger name, class type (Economy / Business) and journey details such as departure time etc in input fields provided on next page including password relating to selected train service. This was a new feature introduced recently for our customers so as to provide them more clarity regarding validity of ticket before performing the transaction

Can I check-in via internet banking portal or ‘mPassbook’ app prior to train departure?

Yes, you can perform offline check-in for your journey through internet banking portal and ‘mPassbook’ app using customer ID and password. Log into account using customer ID and password as applicable. Select particular train service, date of journey followed by entering passenger name, class type (Economy) and journey details such as departure time etc in input fields provided on next page including password relating to selected train service. Before proceeding further make sure that:

1) Personal information indicated up till now is correct as once tickets are generated they cannot be modified due to technical reasons

2) No other user is on line or there are no pending transaction for the selected train service

3) If this is your first internet banking session, then customer ID and password should be created and allotted by your branch manager after completion of KYC formalities. For subsequent transactions you can use same ID and Password.

What will happen if any passenger fails to check-in (board) the train when it departs from originating station?

In case of non-completion of journey due to some reasons like cancellation/no-show etc., refunds shall be made only at origin stations where passengers have boarded for their journeys in terms of rule 22(1)(c) read with rule 25(2)(c) of the General Terms and Conditions for Advance Reservation Period Tickets.

What do I do if my bookings are not showing in ‘mPassbook’ app?

If you fail to see your booking(s) on or after 20 days from date of journey, please get in touch with our Validation Officer at 1329 (Toll Free) / 0674 – 4080999 (Direct), so that further action can be taken.

How will refund be processed?

Refund shall be made through internet banking portal only by transferring amount back to bank account. Please keep a watch on your account statement to ensure that refunds have been carried out successfully. If any problem arises with regard to online transfers