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Can I recover a deleted Microsoft account?

Answer

Please contact us and we will restore the deleted account so you can continue to use it (marked as closed). If the account continues to be deleted after 60 days then a new account would need to be created.


Microsoft doesn’t provide any means to restore a Microsoft account that was deleted, as of February 26, 2016. However, it is possible to recover the account by removing it from your devices in order to make it inactive and then changing the email associated with Microsoft account.

If you’re using Windows 10/8/7 or Mac OS X or iOS:

Log on to http://account.live.com without using your existing password and click Forgot Password? (or use https://login.live.com/not-set.srf). Choose Reset My Passwords if you don’t have an alternate email address for receiving a password reset link and proceed through the prompts until you receive the link via email. Enter this link into the sign-in page and choose Sign In with A Different Email if you are asked to enter a new password. Add your original email address back to your Microsoft account, effectively removing the current one.

If you’re using Windows 8 or earlier versions of Windows:

Log on to http://account.live.com without using your existing password and click Forgot Password? (or use https://login.live.com/not-set.srf). Choose Reset My Passwords if you don’t have an alternate email address for receiving a password reset link and proceed through the prompts until you receive the link via email. Enter this link into the sign-in page and choose Sign In as Another User if prompted by the Microsoft account sign-in page. Unlock your existing Microsoft account by using a temporary password and then remove the email associated with it. Add your original email, effectively removing the current one, to create a new Microsoft account.

Note: You should use your main email address when adding an alias instead of creating a new Microsoft account. This will allow you to access all of your mail from a single location rather than having to switch between accounts. If there is no other way to recover your missing Microsoft account, you may need to contact LIVE Customer Support in order to confirm ownership of the lost or stolen email before re-adding it back into the Microsoft account system as an alias.

My family has too many devices attached to a single Office 365 account. What can we do?

If your Office 365 account has more than 5 associated devices, you’ll need to remove some before adding new ones. Follow the steps here: How to reset a user’s password in Office 365 for business to confirm ownership of the device and then remove it by using these directions.

How do I add or remove users from my business’ Office 365 subscription?

See: How to edit a user’s details in Office 365 for business. Be sure to add users to your account BEFORE you set them up with an email address and/or phone number. If you need to change the user’s information.

How can I recover my organization’s Office 365 admin password?

Your organization has created its own Microsoft account that is separate from your personal one used as part of the signup process at http://portal.microsoftonline.com/#home (or by signing up directly at https://portal.microsoftonline.com/).

Follow the steps here: How to reset an admin’s password in Office 365 for business to confirm ownership of the email address and then request a new password from your organization’s Microsoft account:

After verifying your identity with the Organization Administrator, choose Reset My Password link on the Customer Portal > Subscription page. Follow through these prompts until you receive the link via email. Use this link into the sign-in page and choose Sign In with A Different Email if you are asked to enter a new password. Add your original email address back into the existing Microsoft account, effectively removing it as part of any Office 365 accounts associated with it previously.

Note: The email address you use to reset the password must be one of the accounts owned by your organization. If there is no other way to recover your missing Microsoft account, you may need to contact LIVE Customer Support in order to confirm ownership of the lost or stolen email before re-adding it back into the Microsoft account system as an alias.

See: How to verify that the user account is owned by an organization in Office 365

How can I use a new email address or Skype for Business with my admin account without creating a new admin account?

Your current admin account was using an alias of your work’s email address and/or Skype name, which you have now changed. Since this isn’t part of your organization’s Office 365 subscription, you should go through the authentication process again to modify your account email address or your Skype for Business account.

Follow these steps:

Note: If you are using this process to add a new email address for your admin account, then make sure that it is one of the aliases for your organization’s Microsoft account.

Note: Your current login has both Skype and Office 365 enabled on it, so you will need to re-authenticate all of those services again at each step of this process. This means that you won’t have any access to anything in those apps until everything is completed. In other words, you probably want to do this when your computer isn’t critical to work being done or before leaving the office.

Note: If after setting up authentication with an alias and later adding back their original email address and/or Skype name the account is disabled, then it probably has an invalid password. Follow these steps to recover the account: Reset your Microsoft account password

Note: This process will remove any data or apps associated with the alias that you set up as part of your admin account authentication and return all services back to their original settings. If you have any doubts about how this may impact your business, please contact our support team for assistance prior to following these steps.

How do I use a new email address (that isn’t my alias) in my admin account?

You can add a secondary email address in your Office 365 admin center by using either Outlook Web App or Exchange Admin Center. Here are links to different articles depending on which tool you want to use:

How do I change my phone number?

If you are using an Exchange Online organization, then follow these steps instead: How to change a user’s type and email address in Office 365 for business – Exchange Online

I received two emails from Microsoft on my admin account when I updated the alias.

Why did this happen? What should I do?

When you update the email address that is associated with your admin account, the Office 365 services have to be re-authenticated. This can result in more than one email being sent out regarding this change. One will be an informational message from Microsoft and the other will contain a confirmation from your organization’s Service Desk or IT department for that alias change (if configured). If you did not receive these emails but are sure that the change was properly processed, then contact our support team so we can ensure everything went as expected.

I haven’t received a confirmation about my new phone number yet. Why?

Updates to secondary phone numbers on admin accounts require work by our Service Desk team to make sure they are synchronized with Skype for Business. It may take a few days for the change to appear in your account, but we will update you via email when it is complete.

The work phone numbers that are part of your organization’s Microsoft account cannot be used with Outlook Web App or Exchange Online/Exchange Server 2013. If you want to edit this information, then please reach out to our Support team so they can change it for you.

Is there anything else I should know about this update?

Yes, but it won’t impact anyone for at least another year. As part of our effort to help protect your business data and proactively manage threats from cyber-criminals that try to leverage compromised accounts, we are upgrading the two-factor authentication standards for all Office 365 admin accounts. This means that any admin account with an email address listed on a public website or service (like www.twitter.com) will be required to take steps to add a phone number as an additional security step when they next login to their admin account using just their email address and password. We will reach out directly if you have an admin account impacted by this new requirement.

Can I recover a deleted Microsoft account?

Please contact us and we will restore the deleted account so you can continue to use it (marked as closed). If the account continues to be deleted after 60 days then a new account would need to be created.

Can I reuse a deleted Microsoft account?

Microsoft will not recycle usernames once they’re deleted. This means you won’t be able to re-create this alias or a new account in the future.

What happens if you delete your Microsoft account?

Closing a Microsoft account will disable use of your Microsoft email, and delete any files you may have saved in OneDrive.

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