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Can I remove a line from my Sprint account?


You can cancel your service by calling us. If we still have a contract, you’ll have to pay an early termination fee based on the length of the contract and if you are in it. When canceling one service line, you may need to change your current plan for that line as well.

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We understand that people will need to close their Sprint accounts from time to time for whatever reason. Please refer to the following articles for details on how you may be able to remove a line from your account and qualify for an early upgrade:

Can I pay off my device to remove it from my monthly bill?

We know how important it is for our customers to keep their budgets in check. This is why we have introduced device payment options – allowing you to buy your device through easy, affordable payments, with no interest and no hidden fees. Not only do these plans mean a lower up-front cost of buying your phone or tablet – but they also allow you to move forward if and when life throws another curveball at you – just return your device within 14 days of making a payment.

If you have chosen to finance your device and are not in a contract, or at the end of a contract term, you may be able to pay off your device and remove it from your monthly bill by paying the full remaining amount due. If you qualify for an early upgrade (iPhone users only), you can also pay off your iPhone if the purchase date is less than 29 months after the activation date. Please visit our Pay Off Your Device page for more information on how to do this. Please note that if you have purchased any accessories for your phone in addition to its cost, these will need to be returned before we are able to process the Pay Off Your Device request. You can contact us to assist with that or head over here to make the request online.

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Sprint is committed to protecting your privacy and handling all personal information in accordance with our Privacy Policy. Sprint will only share personal information about its customers if we obtain their permission or under special circumstances, such as when it is needed to provide service or in case of emergency. For more information on how Sprint protects your data, please read Privacy Policies FAQs. If you would like a copy of the company’s full privacy policy, you can view it here. If you have any questions, please call us at 1-888-211-4727.

We will only send text messages to customers who have given us permission to do so. If at any time a customer no longer wishes for Sprint to send them promotional texts or calls, they can follow the instructions in the message they receive or contact Customer Care by calling 888-211-4727 from 6 am – 12 midnight ET daily.

Data on our WiMax & 4G LTE networks is provided over an IP data network and is considered non-circuit switched data (NCSD). Third-party messaging and telephony are not supported, although individual applications that provide these features may operate over our IP data network. Where Skype’s use depends upon the availability of local numbers and is subject to network capacity issues, it may be impacted. Our WiMax & 4G LTE networks are not designed to support conventional voice telephony services and Sprint does not guarantee that its customers will be able to make phone calls or send messages using these applications on our WiMax & 4G LTE wireless broadband networks.

Sprint reserves the right to monitor customer calls and message content so that we can operate our business properly, protect our users from fraudulent, abusive or unlawful practices, investigate complaints or violations of any terms and conditions governing the use of this service, and protect ourselves and others. Sprint reserves the right to refuse, disconnect or suspend service if your use interferes with our ability to provide quality service to other customers, is fraudulent, abusive or unlawful, or is otherwise inappropriate. Sprint may also block access to certain categories of numbers (e.g., 900 numbers and private carriers), call types (e.g., anonymous calls), or specific telephone numbers and websites in its sole discretion without notice.

We are not liable for third-party charges that are billed to you on a pay-per-use basis. If third parties offer content or services that you choose to use on your handset from time to time, such as ringtones, games, and videos, you are responsible for any costs incurred in obtaining these goods or services from those third parties, including all applicable taxes. If you choose to use such third-party content and services, your use of such content or services is covered by the terms of service/user agreement with that third party. Sprint does not guarantee the availability or functionality of wireless content and services provided by third parties through our service.

The onus is on customers to ensure they have a handset capable of using the service. Customers are required to bring their own devices and pay for any activation, access, and other fees. If you do not purchase the device that we sell you or pay us directly for activation of your phone, there is no guarantee of coverage by Sprint.

We will send you text messages to alert you about outages, maintenance issues, or other operational matters. It is your responsibility to ensure that your wireless device is turned on and not in airplane mode for the purpose of receiving these alerts.

You can control which types of shortcodes (nationally-defined numbers) your phone responds to by activating or deactivating “Short Code Blocking” through the Message Center in my sprint.com account information or by using *72 (*TCB#). For more information on shortcode, blocking click here.

We do not recommend placing calls when driving unless you have a car kit installed in your vehicle because handheld use can be dangerous and prohibited, depending upon the state where you are driving.

You may notice that your phone number is displayed with the area code of the market where you activated service when making calls to other Sprint customers. This is not a misprint or error message. Your phone must be activated in the market where it will be used (and remain activated) and your number will only display with that area code when called by another Sprint customer. Your number will always display correctly when calling non-Sprint customers and all other businesses and individuals, regardless of where they are located. If you are having problems with someone who receives one of your calls, we recommend that you ask this person to call customer care for assistance.

In some instances, you may be required to manually adjust the settings on your handset after making a call. This is an industry-standard and there is nothing unique about our service. If you are having problems with connectivity or another issue with your wireless device, we suggest that you contact customer care.

Can I remove a line from my Sprint account?

You can cancel your service by calling us. If we still have a contract, you’ll have to pay an early termination fee based on the length of the contract and if you are in it. When canceling one service line, you may need to change your current plan for that line as well.

How much does it cost to remove a line from Sprint?

Sprint prorates the early termination fee, meaning that as more time passes, you will pay less to terminate the fee. The way Sprint figures out the fee is that it charges a monthly charge of $20 for each month left on your contract with a maximum fee of $350 and a minimum of $100 per device.

How do you take someone’s phone off their plan?

If you wish to remove your line from a mobile phone plan, contact the company’s customer service team and they will do it for you.

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