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How do I delete my PayPal account from the app?

Answer

Delete PayPal account from the app follow the instructions below:

  1. To cancel your account.
  2. Click Settings.
  3. Click Account Options.
  4. Click Log Out.
  5. Then click Close Account to finalize the cancellation.

How to Delete PayPal Account

If you would like to close your account, go to PayPal.com and click “Delete Account” from the bottom of the page. The first time you log in to PayPal after deleting your account, a message will prompt you to sign in with a different email address. If you do not want this option, delete your browser cookies before signing out. Your cancellation is confirmed when the process is complete.

Is there anything else I should be aware of before deleting my PayPal account?

After you have deleted an account, your login information will no longer work and we cannot restore the services associated with the account. Please ensure you make a note of any credit card information or other personal data stored on the site/app. We are committed to protecting our customers’ privacy at all times and therefore we will not access this data once an account has been deleted.

You can follow these steps to delete your existing PayPal Account: Sign in to your PayPal account and visit https://www.paypal.com/webapps/mpp/account-security (or go directly to https://www2.paypal.com/ca/cgi-bin/?&cmd=_profile-removedelete) if you are viewing this site on a mobile device. If you are redirected to a different page, choose the link which says “log in and manage your account”. Accept the agreement by ticking the box next to “I agree with all of the above terms” and check that all of your personal information is correct. Click on the button marked “remove account”. You will be prompted to enter your PayPal password. Enter your password and click “Continue” to verify that you understood the solicitations made in section 5d under the heading titled “Risk Factors”, which read as follows:

“If you do not have an alternative email address registered with PayPal, confirmation of this Agreement will be sent to your primary email address. If you do not receive a confirmation from PayPal within 30 days (21 days for Buyer Protection claims), please call PayPal Customer Service at 1-888-221-1161 before going ahead with the cancellation process.” You must have access to the personal email address associated with your PayPal account in order to complete these steps. When your account is deleted, we will send an email containing instructions on how to log out and who should contact if you have any additional questions or concerns about closing your account. Your PayPal balance may take up to 90 days to be returned to you via check after the deletion of an account; however, it may not be returned if there are no amounts owed to PayPal or if your account has an open dispute related to it. Go back to the main “Profile” page, and click on the link which says “My Account -Delete Account”. Enter your password if prompted and click submit. Once you have deleted your account from this section of the website, you will not be able to log in again. Your account is canceled or deleted once the cancellation confirmation is received by email or your profile disappears from https://www.paypal-update.com/en_CA/.

If you attempt to log in after deletion, you will receive a message stating that the username or password does not match our records, even if it was used for other accounts owned by yourself.

Also note: If you are using PayPal Services to process a transaction on behalf of someone else (e.g., to sell items, receive donations, etc.), the deletion instructions outlined above do not apply to you.

How do I delete my PayPal account from the app?

1. To cancel your account.
2. Click Settings.
3. Click Account Options.
4. Click Log Out.
5. Then click Close Account to finalize the cancellation.

Why can’t I delete my PayPal account?

To close your account if you have a remaining PayPal balance or pending funds, these must be resolved first. If this is done and the money has been transferred out of the account, you are able to close it then.

Can I delete my PayPal account?

1. Click Account.
2. Under Account options.
3. Click Close account.
4. Follow the instructions.

I am having trouble logging in to my PayPal account. What should I do?

If you cannot remember your login information, please try the following: Try using a different browser or computer and re-enter your username and password. Clear your cache from the cache menu of the browser you are using. If this does not work, please log into www.paypal-update.com/en_CA/ with a new web browser (e.g., Google Chrome) and then sign back into your old Canadian PayPal account through this window instead of going directly to https://www.paypal-update.com/en_CA/. If you still cannot access your account or there is any other issue that needs attention, please contact customer support by calling 1-888-221-1161 (toll-free in Canada)

How can I view my purchase history?

PayPal keeps a record of your transactions in your account and also sends email confirmations for each transaction. You can view all previous transfers by signing into your PayPal account at www.paypal.com or through our mobile apps as well as withdraw money from any linked Canadian bank accounts that support this service; however, you cannot make new transactions after deleting an account unless it is opened again with a different login and password information: If you try to log in after deletion as the same account holder, you will receive a message stating that the username or password does not match our records.
If you try to log in after deletion as a different account holder with your new login information, you will be denied access.
You can also check your purchase history on PayPal’s website by signing into your account at www.paypal.com. You have the option of accessing only recent purchases or all of them through this page; however, if there is unpaid money owed to PayPal from any transactions which took place before April 19th, 2011 (when the current legal agreement was signed), it may not be shown due to privacy concerns and because payments are made directly between buyers and sellers: If you had existing Canadian PayPal accounts before April 19th, 2011 and used your login information to re-open the account after deleting it on or after that date, you will not be able to view the transaction history which occurred prior to this date.
If you used a new account and changed your login information in order to re-create your old Canadian PayPal account starting on or after April 19th, 2011 (when the current legal agreement was signed), you will not be able to access any purchase history from pre-existing Canadian PayPal accounts. For more details, please contact PayPal’s customer service department at 1-888-221-1161 or visit one of their offices within Canada.

How long does it take for my payment information to be deleted once I delete an account?

PayPal takes steps to ensure that all data related to your account is permanently deleted once the deletion request has been processed; however, this may not occur instantaneously and there could be instances where some residual data remains for a short period of time after account deletion.

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