Home ยป How can I cancel my course hero and get money back?

How can I cancel my course hero and get money back?

Answer

  1. Log in to your account.
  2. Go to your Account Settings.
  3. Click the Stop Recurring Membership button.
  4. Follow the instructions on the page to confirm cancellation.

How To Withdraw Course Hero Earnings & Understanding The Payment Process (MY WITHDRAWAL FAILED?!)

You can cancel your purchase of a course within 48 hours. Please send an email to [email protected] with the course title, date and time purchased, the amount paid, customer name(s), subject line “Refund Request” to request a refund. Refunds will be processed in 3-5 business days once the request is confirmed by our support team.

You can also request a refund by submitting your order number, date of purchase, and refund amount in the “Payment Issue” field when you contact our support team for course-related issues.

Note: Refunds will be processed based on the payment method used to make the original purchase. If you paid with a credit card or PayPal, we’ll initiate a chargeback, which means that your bank or credit card company may place a temporary hold on your funds while they investigate whether there’s been fraud involved in your payments. It usually takes around 10 business days to process the funds back into your account once it’s initiated but could take longer depending on different banks/credit card companies. (Due to this process, refunds requested after 48 hours are not guaranteed.)

A note about refunds on courses provided by third parties:

CancelWizard is an intermediary between you and the provider of these services. As a result, we simply carry out and follow through with any instructions given to us. We do not determine how or why instructors or service providers choose to offer certain refund policies, so please contact the instructor for further information regarding their policies. Back To Top

Why was my order canceled? If payment isn’t received within 3 days of the purchase date your order will be automatically canceled.

Please ensure that you have entered your correct card details when making purchases on this website as all transactions are processed securely through PayPal & Stripe (Credit Cards). Back To Top

How can I fix classroom sharing access issues?

If you are having trouble accessing a course shared by someone else, you may need to update your Flash Player settings. Open your web browser and go to http://www.adobe.com/software/flash/about/. Click on “Get Adobe Flash player” if you do not already have it installed OR click “Update” for the latest version of the program if it is already installed on your computer. You will be prompted to log into your account or create one in order to proceed with downloading the software. Follow all steps and allow several minutes for installation. Afterward, refresh this page (hold down Ctrl + F5 if using Internet Explorer). Additional information can be found on Adobe’s website: http://helpx.adobe.com/flash-player.html

If you are still having trouble after trying this, please email Customer Support with as many details as possible of the specific issues you are experiencing and we will assist in resolving them. Please allow up to 24 hours for a response.

Course hero payment proof

Please keep in mind that classroom sharing is not available for all courses or during live sessions, including broadcasts. If you have any questions about whether or not classroom sharing is available, reach out to us via chat, phone (1(800) 889-8889), Twitter (@cancelwizard), or our contact page here: https://support.cancelwizard.com/hc/en-us/requests/new. You can find more details about classroom sharing in our support center here: http://support.cancelwizard.com/hc/en-us/articles/204987756 If you are having trouble accessing a course shared by someone else, you may need to update your Flash Player settings. Additional information can be found on Adobe’s website: http://helpx.adobe.com/flash-player.htmlPlease keep in mind that classroom sharing is not available for all courses or during live sessions, including broadcasts. If you have any questions about whether or not classroom sharing is available, reach out to us via chat, phone (1(800) 889-8889), Twitter (@cancelwizard), or our contact page here: https://support.cancelwizard.com/hc/en-us/requests/new. You can find more details about classroom sharing in our support center here: http://support.cancelwizard.com/hc/en-us/articles/204987756 Back To Top

How do I get a partial refund? We accept cancellations for any reason at least 48 hours before the scheduled start time of a live session or 24 hours before the scheduled start of a standard video course and will issue you a full refund as long as it is not part of an ongoing subscription (monthly billed courses).

If you are seeking a refund for a cancellation made outside of these time frames, please contact Customer Support. If you are seeking a refund due to technical issues with the live session or video course itself (e.g., not hearing audio or visual distortion), please contact our Customer Support team and be sure to include as much information as possible in order for us to assess your claim. Back To Top

How do I get a replacement DVD?

Your request should also include the name and email address registered with your account, as well as information regarding what disc you need to be replaced and why it is unusable:

To submit a replacement request, please follow this link and provide us with the following information: https://support.cancelwizard./hc/en-us/requests/new. Please include the following: Your request should also include the name and email address registered with your account, as well as information regarding what disc you need to be replaced and why it is unusable: Back To Top

How do I get a replacement certificate?

Please note that we will only replace certificates if they are damaged or lost in transit. Certificates that have been misplaced or not received due to an incorrect mailing address associated with your account cannot be replaced.

Also, please make sure you submit any replacement request within 30 days of the original purchase date (or 60 days for gifts). Requests made outside of this time frame will not be honored.

To submit a replacement request, please follow this link and provide us with the following information: https://support.cancelwizard./hc/en-us/requests/new. Please include the following Your full name as it appears on your account The date of purchase for the course you are requesting a replacement certificate for

The specific email address associated with your account

If you have lost or misplaced one of your certificates, please reach out to our Customer Support team via chat, phone (1(800) 889-8889), Twitter (@CancelWizard), or through our contact page here: http://support.cancelwizard.com/hc/en-us/requests/new. Please note that we will only replace certificates if they are damaged or lost in transit. Certificates that have been misplaced or not received due to an incorrect mailing address associated with your account cannot be replaced. Also, please make sure you submit any replacement request within 30 days of the original purchase date (or 60 days for gifts). Requests made outside of this time frame will not be honored. To submit a replacement request, please follow this link and provide us with the following information: https://support.cancelwizard./hc/en-us/requests/new. Please include the following: Your full name as it appears on your account date of purchase for the course you are requesting a replacement certificate forThe email address associated with your account Back To Top

How do I get a refund on a gift? We accept cancellations for any reason within 48 hours of the scheduled start time of a live session or 24 hours before the scheduled start of a standard video course and will issue you a full refund as long as it is not part of an ongoing subscription (monthly billed courses).

If you are seeking a refund due to technical issues related to the live session or video course itself (e.g., audio or visual distortion), please contact our Customer Support team and be sure to include as much information as possible in order for us to assess your claim.

Please note that we cannot cancel orders that have already been shipped. The recipient’s billing address must match the shipping address for all refunds and exchanges. Back To Top

How do I get a refund on any unused subscription? We accept cancellations of any kind at any time before the course begins. Canceling your subscription will allow you to receive a 100% refund of the payment amount paid, less any applicable fees (i.e., shipping costs). If you are located in Australia or New Zealand, our cancellation policy is covered by Australian Consumer Law.

If you simply wish to pause your membership instead of canceling it altogether, please email us at [email protected] and we can arrange for no further billing activity while your account remains active. Back To Top

How do I get assistance with my account? Unsubscribing

If you are having trouble unsubscribing to a course, please contact our Customer Support team here: http://support.cancelwizard.com/hc/en-us/requests/new?ticket_form_id=106000908542 and provide the following information: Your full name as it appears on your account Clicking on the “Unsubscribe” link in any of our emails If you have concerns regarding your account or wish to update your mailing address, please visit http://support.cancelwizard.com and submit a request for assistance through the Contact Us tab at the top right of the page or by emailing us directly at [email protected] If you are having trouble unsubscribing to a course, please contact our Customer Support team here: and provide the following information: Back To Top

How do I edit my shipping or billing address? Visit http://support.cancelwizard.com and submit a request for assistance through the Contact Us tab at the top right of the page or by emailing us directly at [email protected] Back To Top

What payment methods do you accept? We accept credit card payments via PayPal, recurring credit card payments via Stripe (formerly known as Braintree), PayPal account balances, gift card purchases through Gyft, and one-time payments with direct debit from your bank account through Dwolla.

If you have any questions about your payment method, please visit http://support.cancelwizard.com and submit a request for assistance through the Contact Us tab at the top right of the page or by emailing us directly at [email protected] Back To Top

What is Cancel Wizard’s privacy policy? We respect and are committed to protecting your privacy. Please review our Privacy Policy here: https://www.cancelwizard/legal/privacy Back To Top

How can I contact Cancel Wizard? For all customer service inquiries, please visit www.cancelwizard.com and click on Support in the top right corner of the page where you can submit a request for assistance through the Contact Us tab at the top right of the page or by emailing us directly at [email protected] Back To Top

How can I contact you if I have a general question about a product/service that is not related to my account? If your question involves one of our products or services, please visit www.cancelwizard.com and click on Support in the top right corner of the page where you can submit a request for assistance through the Contact Us tab at the top right of the page or by emailing us directly at [email protected]

How can I cancel my course hero and get money back?

1. Log in to your account.
2. Go to your Account Settings.
3. Click the Stop Recurring Membership button.
4. Follow the instructions on the page to confirm cancellation.

How do I cancel my course hero subscription and get a refund?

Sign in to your account, hover over your profile picture and click on “Account Settings“. Hover over “Memberships” and find the recurring membership you have with us. Click the red stop button next to it and follow the instructions on that page to complete the cancellation.

Does deactivating Course Hero cancel the subscription?

Canceling a paid subscription does not automatically deactivate your account.

How do I cancel my Coursehero subscription?

In order to cancel your monthly subscription, log in to your account and select the stop recurring membership link from your Account Settings. You will then be required to confirm that you would still like to cancel your subscription with another series of steps on the screen.

Can Course Hero be tracked?

Course Hero is a great tool for people who want to learn from other students and professors, but it poses some challenges.

Is Course Hero illegal?

Course Hero does not approve of copyright infringement or plagiarism. It is our policy to permanently ban any member who misuses Course Hero for an unfair advantage of any kind.

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