- Dial 888-211-4727.
- Ask to speak to a representative.
- Request to cancel your account.
1-888-211-4727 is the number to call with questions about your Sprint account. When you reach a customer service representative, you will go through an automated system asking what type of question or concern prompted this call. After all other procedures have been followed, they will follow up on your request to cancel your account if desired.
You can request for a refund by writing to us at [email protected] within six months from the date of purchase/ activation or till the date your account cancellation request is submitted, whichever is later. Your refund will be processed in accordance with our [Terms & Conditions].
Where do I find my Sprint registration number? You can find this information on both the front and back sides of your bill, provided you have received it via email or sms. If you still haven’t received an electronic copy of your bill, contact Sprint Customer Care at 1-888-211-4727 What should I do if I have an issue with my bill? If you notice an error on your bill, contact Sprint Customer Care at 1-888-211-4727. They will need to obtain the details of the charges from you. You may also be required to provide supporting documentation including receipts for any non tax or Surcharges. What should I do if I am not receiving email/SMS bills? To ensure we can continue sending you paperless bills, please confirm that your payment details are up to date by logging in here . Alternatively , you may call customer care at 1-888-211-4727 and update your account information over the phone. Why is a charge missing from my bill?
Charges may be missing for a number of reasons. For example, if you were billed using SCI/SDC mailers or had a paper bill issued to you, the charges would have been posted to your account as of the last day of each billing cycle. As for charges such as Federal Universal Service Charge (FUSC), these should appear on your next bill after they are assessed to your account by the FCC. If you still believe there is an issue with your bill, please contact Sprint Customer Care at 1-888-211-4727 . How do I pay my Sprint bill? You can pay your Sprint bill electronically online here , over the phone using automated voice response system at 1-800-779-0764 or through SCI/SDC Free Bill Pay.
For faster processing, please have your account number or Sprint Confirmation ID handy. If you are using the SCI/SDC Free Bill Pay option, please ensure that you enter your monthly service amount and current mailing address. If I am a business customer and have multiple invoices to be paid through a single bill payment or my Sprint account is suspended/closed do I pay FUSC in full? Yes, Federal Universal Service Charge (FUSC) is applicable for all the services as it is passed on by Sprint to its customers by FCC regulation. Business customers are advised to take action immediately upon receipt of their invoice/ statement so that they don’t miss the due date.
How can I obtain an invoice for services rendered/purchases made?
As per our [Terms & Conditions] , invoices are automatically generated and sent to you via email. The invoice will be in .pdf format and can also be retrieved/downloaded from My Sprint or by logging into your account. In case it is not received, a provisional bill is issued at the end of each month i.e., 10th of the following month. An additional payment was added to my Sprint bill but I didn’t initiate another purchase for services on the same day that this charge appeared on my bill?
If you see charges have been loaded onto your Sprint bill that you did not authorize, please contact Customer Care at 1-888-211-4727 as soon as possible so they can investigate the issue and take action to protect you from unauthorized use. Why are my monthly service charges being more than $ (insert amount) even though I am only using 4G devices?
Spotify/Tidal streaming over Sprint’s 4G LTE network does consume data, even if you’re not directly listening to it on your phone. Even if you’re not a Tidal or Spotify subscriber, other users may be accessing those services through shared routers that are connected to your wireless internet access point. Please also note these services require higher bandwidths which will result in higher per-megabyte charges by default. Will any additional charges be added as a result of payment made via SCI/SDC Free Bill Pay method? No additional charges will be added to your Sprint bill.
Can I pay my Sprint bill through both the SDC Free Bill Pay and the Phone Connect options? Yes, you can make multiple payments using 2 different methods (SDC Free Bill Pay and Phone Connect). In case of failure in one system, Phone Connect will automatically load payment via phone bill. If I accidentally submit a payment twice for a service or product listed on my Sprint invoice, will it cause any problems with my account? No, but we recommend that you contact Customer Care at 1-888-211-4727 so they can investigate the issue and take action to protect you from unauthorized use. Is there a specific timeframe to pay my current month’s charges by before they become late? Yes. Once
your charges have been added to your Sprint bill they are considered past due. This usually happens on the 10th of the month. If you do not pay in full by this date, a minimum late fee will be applied before additional fees and other collection actions may take place on an account that is past due and delinquent. Most invoices are generated automatically for each service at the end of each month i.e., 10th of the following month. Do I need to pay off my current balance or can I set up a monthly recurring schedule? You must have paid off any current balances before being able to set up a recurring payment option with Sprint Customer Care at 1-888-211-4727.
The automatic withdrawal method requires contact from Sprint Customer Care at 1-888-211-4727 so they can assist you in setting up a recurring schedule for your payments.
Can I set up automatic withdrawal through my bank?
No, the automatic withdrawal method is not currently available through banks Internet Banking or offsite merchant payment programs. If this option becomes available in the future, we will send an email announcement to all customers. Can I just pay online or make a telephone payment via the SDC Free Bill Pay service? Yes, you can make your payments (both current and future), as well as view statements of past payments made online using My Sprint any time of day from your PC/laptop/ipad/smartphone or by phone 24 hours day 7 days week by calling the Sprint customer care number at 1-888-211-4727. If I set up an auto pay schedule, can it be changed by someone else after my account has been authorized? No. The authorized user must contact Customer Care at 1 -888-211-4727 to have a current automatic payment removed from his or her account. Can I use more than one method of payment? Yes, you may select to make payments through both Phone Connect and SDC Free Bill Pay at the same time. In case of failure in one system, Phone Connect will automatically load payment via phone bill. Is there a way that I can check on my account balance before setting up Auto Pay? Yes!
You can confirm your balance by calling Sprint Customer Care at 1-888-211-4727. Are there any types of payments that will not be accepted? As long as your payment is in a clear, unencrypted format (i.e., it can easily be read by a computer) and contains no special characters or nonstandard formatting, we accept all electronic payments we receive via the Internet or Phone Connect methods.
The following type of payments cannot be made using our service: -payments by check; however, you may obtain preprinted checks from Sprint Customer Care -payments not in U.S. dollars; however after calling Sprint Customer Care at 1-888-211-4727, if you provide documentation to establish proof of the currency exchange rate used on the invoice date, you can make your payment in any competitively priced currency -payments from wire transfer; however, after calling Sprint Customer Care at 1-888-211-4727, if the amount due is more than $5,000 and not being paid by check or credit card, we will need to send a validation number to be entered on the bank’s next business day. Mail this information to: Verify Credit by Wire Transfer P.O. Box 524878 Dallas TX 75352-4878
Can I pay my Sprint invoice without having it posted online?
No, all payments must be made through My Sprint. To learn how to log into My Sprint please click here. What are the requirements for using SDC Free Bill Pay? You must be a registered user of SDC Free Bill Pay and have an active Checking account. I’m having trouble setting up my default payment method in My Sprint. What should I do? 1-888-211-4727. If you have already called Customer Care, please contact them again at Can’t find answer to your question? Contact Sprint Customer Care by phone or chat! Call1-888-211-4727.
1. Dial 888-211-4727.
2. Ask to speak to a representative.
3. Request to cancel your account.
Sprint charges a fee of $20 for each month left on your contract, extending to the maximum charge of $350 with the first device. The minimum fee per device is $100.
Due to the commitment of our customers we require a 1- or 2-year Service Agreement. Cancelling this contract before 1 or 2 years are up will be considered an early termination fee, and is nonrefundable.