Answer
If you are unable to log back into Smule.com with the email address that is linked to your account, please uninstall and reinstall the app from the Apple App Store or Google Play. Log in using your correct email address after following these steps.
Smule Singing App Forget, Reset, And Change Password
If you have lost access to your Smule account, please submit a ticket with the following info:
The email address that is registered on your account. Please be sure to include the correct spelling and capitalization of any non-English characters in this field. The login name that you use to log in to your account. This may or may not be the same as the email address registered on your account. Your first and last name(s) (as they are listed in the profile associated with your Smule account). A link or URL where it is possible for us to verify that you own an active Smule user account (if available). If using an image verification service such as Imgur or TinyPic, please host a picture that is at least 800 x 600 pixels. More information about image verification can be found here: ( http://www.smule.com/wiki/imageguidelines).
How to go back in old smule
Please email this info to [email protected] if possible, or submit a ticket with this info here.
If you have emailed us before, please reply to any existing tickets for your Smule account so that we may update them accordingly. Please do not keep submitting multiple tickets as this will only delay the resolution of your request and may cause more confusion.
If you want to change the email address on your account after your old one has been deactivated (such as when moving from an old school email address such as [email protected] to a new account such as [email protected]), please submit a ticket and we will update the email address associated with your Smule account accordingly.
If it’s because I have changed my Gmail/Hotmail email where I originally registered my account, what should I do?
Please contact me explaining that situation through this website or send an e-mail to [email protected]. If you no longer remember the password of your original Gmail/Hotmail account, then you can reset it using Google’s and Microsoft’s online tools respectively: ( http://www.google.com/accounts/recoverypasswd ) ( http://account.live.com/proofs/Manage ). If you fail to reset your original Gmail/Hotmail password, please contact our smule support team for further instructions at the e-mail above.
I haven’t received any email from Smule after I submitted my information via a ticket? Also, it’s been more than 48 hours but no one has responded! What should I do?
You can send us an email requesting the status of the action at [email protected] or submit another ticket here. We will respond as soon as possible on normal business days during office hours (Pacific Time). Please allow 24 – 72 hours for a response, though depending on how much time has passed or what exactly you are asking, it may take longer.
When do I get notified about the action taken on my account?
We will send you an email with details of the steps we have taken after your request is completed so that there is better communication between us and you can get the necessary information easily. You will be able to know in which status your case is at any time when you submit a ticket to us or our customer service replies to one of yours. You still can view all previous tickets that were sent by you on the support page. You also can follow up on the action we take on this link: http://accounts.smule.com/cases_history_list (You need to have a confirmed email address on your account in order to log into this page).
We will respond as soon as possible on normal business days during office hours (Pacific Time). Please allow 24 – 72 hours for a response, though depending on how much time has passed or what exactly you are asking, it may take longer.
I used username@gmail/yahoo that is not the current one! What should I do?
For security reasons, the first time you registered an account with Smule, we required users to provide us with their main and secondary emails. That means if you register your account via Gmail or Yahoo which is not currently active anymore but was your original email when registering on Smule, you have to provide us with the current email through which you will be able to access your account. You can do so by going here or follow this link: http://accounts.smule.com/validate_email.
You can update them on your own when you log in to our Smule account or send us an e-mail with all the changes you’ve made through this website or send an e-mail at [email protected]; that will save our time in updating your info. We highly suggest you use your current account’s email address so we don’t have to deactivate and activate again if we don’t receive an email from the one you provided us during
If you are unable to log back into Smule.com with the email address that is linked to your account, please uninstall and reinstall the app from the Apple App Store or Google Play. Log in using your correct email address after following these steps.
Unfortunately, there is currently no built-in way to switch between user accounts in the app. To do so, you must delete and reinstall the app before logging back in with your other account. Fuzzy or unclear there is currently no built-in way to do this. You need to delete the app, reinstall it and then log in with the other account. That’s the only way to switch user accounts in the app.”
To get access at a discounted rate, visit smule.com, click on “Get VIP” and follow the instructions. You will need to provide your payment information and confirm your account before you can start browsing.