- Log in to your account.
- Click the “My Account”.
- Click the “Overview” button to view your recent transactions log.
- Click to add a tick in the “Date” check box in the My Recent Activity section to select all the records.
- Click “Archive” to clear these records from your list and move them to the History page.
Your activity on PayPal can be found by going to https://www.paypal.com/myaccount and then clicking the “Retailer-Tools” link in the left-hand navigation bar. On this page, look for the “Access archived information” link in the Retailer section of the page, next to a listing entitled, “View order details.” If you do not see this button at first, your Administrator may have previously chosen to disable access to your archived information. In this case, please contact your Administrator for additional assistance.
When you select this “Access archived information” link, you will be prompted to enter your password in order to gain access to your archived data. Once inside the archive system, click on any month and then click on any order number. Under the item description, you will find links for “View invoice,” and “Print Invoice.” Clicking on either of these links will provide you with detailed information about your transaction, including customer service contact information for that particular order. From this screen, you may also re-send a courtesy email to your customer, or print an updated invoicing label and shipment confirmation for that order.
If you are looking at your PayPal activity in the context of a specific project , we suggest visiting the Project Center . Once there, click on the relevant project name from the list presented on the right side of page. On this details page , you can see all past activity associated with each Payflow Link set up as part of this project.
If you would like to archive your PayPal activity on a regular basis, please contact us at [email protected] We can create an invoice with specific details tailored for this purpose. Charges will appear as “PAYPAL *E-COMMERCE” in your PayPal statement and will include the date range from which data was archived, along with any applicable fees associated with this service. Please note that standard message charges apply if we must initiate contact with you via phone or email regarding your archived records; these costs are not included in the fee structure above.
What does it mean when I see my PayPal account has been suspended ?
Some customers may periodically encounter a temporary suspension of their PayPal account. This is a routine part of PayPal’s effort to ensure security and protect the integrity of your business data. If this occurs, you will receive an email notification from PayPal which explains the issue in detail. You can also check your account status by going to https://www.paypal.com/myaccount and then clicking on the “Current Status” link from within the left-hand navigation menu.
Once we have verified any information provided by PayPal, we may be able to restore your account back to active status in just a few days. If there is information we need from you, please contact us at [email protected] . We’ll work with you promptly to move past this interruption and resume normal activity as soon as possible.
If you have any difficulty locating archived information for a particular order, or if your PayPal account has been suspended, please contact us and we will do everything we can to facilitate a resolution for you.
How may I change my address of record?
To update your billing address, please visit https://www.paypal.com/myaccount, and click the ” Change Address” link under the “Additional Details” section in the left-hand navigation menu. This page displays all of your addresses registered with PayPal; simply select the one that needs to be updated and follow the instructions to make changes. You may also contact our Customer Service Department by emailing [email protected], or calling us at (402) 935-2050 and requesting to speak with a Customer Service Specialist.
How may I change my shipping address?
To update your shipping address, please visit https://www.paypal.com/myaccount, and click the ” View Details” link under the “Addresses” section in the left-hand navigation menu. This page will display all of your ship-to addresses; simply select the one that needs to be updated and follow the instructions to make changes. You may also contact our Customer Service Department by emailing [email protected], or calling us at (402) 935-2050 and requesting to speak with a Customer Service Specialist.
How is the Payflow Payment Gateway different from PayPal?
Payflow Payments is an integrated payment solution offered by VeriSign, Inc. and PayPal. This service enables you to accept secure credit card transactions directly on your website or in your mobile application. You can then transfer those payments back to your own bank account through a merchant-managed gateway with no transaction fees. The flexibility of this platform allows you to choose the option that best fits your needs as both a consumer and retailer alike. *Linked Accounts are subject to approval*.
What are the benefits of using Payflow Payments instead of PayPal?
PayFlow gives merchants the opportunity to take advantage of lower interchange rates for all their Visa®, MasterCard®, Discover® and American Express® transactions.
Funds are deposited to your bank account in the same way as PayPal funds, with no extra fees. You will be paid by a wire transfer, which means you receive money faster than if it were sent through ACH or EFT.
Do I have to sign up for Payflow in order to use PayPal?
No. The choice is yours! If you would like to leverage the rewards structure that comes along with enrolling in the Payment Protection Program offered through PayPal, you must create a separate account for Payflow Payments; however, there is no additional cost of any kind associated with this alternative payment gateway solution.
How do I set up my business information online for Payflow?
You will be asked to set up your business information separately from the PayPal website. Please visit www.paypal.com/businesses and click on “Get Started” under the VeriSign® logo. From here you can enter your business information, get set up with a test account, and enable the service.
How do I create an invoice template in my Payflow account?
To generate a payment link within your invoice, log into the VeriSign iMA tool at https://imastatuspagewebapp-8c9b5d0a-4af1-4828-97ce-f8cdca732ff6. Once logged in, select “Payment Service Provider,” then “Test Account.” Type in the invoice number you would like to test, and click “View Invoice”. From there, select the link that says “Pay Now Using A Credit Card.”
How will I be paid with Payflow Payments?
Your business will receive funds through a real-time wire transfer. This means your money is available immediately after each sale and there are no transaction fees involved. You can also choose whether or not you want to associate preexisting consumer and business accounts for use with your Payflow account – it’s up to you. The functionality of this service allows for either option! For more information about setting up your bank account , please contact the Billing Support Team via email at [email protected] or call 888-221-1161 (international calling rates will apply).
When should I call PayPal Customer Service to activate my Payflow account?
Please contact the Billing Support Team via email at [email protected] . We can help walk you through this process over the phone!
How do funds deposited into my bank account differ from funds received as a wire transfer in my PayPal account?
Payments sent to your bank are treated like any other ACH deposit and will not reflect an amount that is greater than the original transaction. This means that if you receive a deposit for $100, but have a hold on your account equal to $50, your bank account will reflect $50. Payments received as a wire transfer will appear in your PayPal balance before they have been deposited into your bank account.
How long do I have to wait for funds to be available?
Wire transfers are made through intermediary banks and therefore may take longer than other types of ACH/EFT deposits; however, the money is usually available within 2-5 business days depending on where you live. If there is any reason that you cannot make immediate use of the funds, please contact us via email at [email protected] or by calling 888-221-1161 (international calling rates will apply). Please note that monies saved into an established PayPal Wallet will not become available for withdrawal until the following day.
When I receive a wire transfer in my PayPal account, how can I access those funds?
You will receive a paper check through the mail with your funds attached to it. Make sure that you have provided us with an accurate mailing address so that we may send this payment out to you! If you do not see your payment after one-two weeks or would like further assistance, please contact us via email at [email protected] or call 888-221-1161 (international calling rates will apply).
Can I request extra information about my payments or customer invoices?
If you require any of these sorts of details, please log into the VeriSign iMA tool at https://imastatuspagewebapp-8c9b5d0a-4af1-4828-97ce-f8cdca732ff6. Once logged in, select “Payment Service Provider,” then “Test Account.” Type in the invoice number you would like to test, and click “View Invoice”. From there, select the link that says “Pay Now Using A Credit Card.” Copy this information onto your request and email us at [email protected] or call 888-221-1161 (international calling rates will apply).
I already have a merchant account with a bank; why do I need another one?
Merchant accounts that are not created with PayPal fall under different regulatory concerns than those that are. Therefore, if you currently have a merchant account with a bank for your business needs, it is recommended that you open another one through PayPal in order to process payments made using your PayPal balance or credit card . This will give you access to all of the benefits of having an integrated solution and help you avoid any regulatory difficulties! For information on opening a new account , please contact the Billing Support Team via email at [email protected] or call 888-221-1161 (international calling rates will apply).
How often does my Payflow live credit card happen?
Payflow live credit card payments are made to your PayPal account every night! You will need to ensure that you have enough funds in your account in order for this transaction to occur. Your funds should be available the next day.
In which country is my Payflow live credit card?
England, United Kingdom. Please note if you are a business customer located outside of the United Kingdom, Canada or US, different terms and conditions may apply . PayPal cannot offer any specific advice regarding international privacy laws; please contact your regulatory authority for more information on these guidelines. If you are located inside the European Union (EU), please visit our page about GDPR , where you can read more about how we handle personal data as well as find answers to common questions about the new regulations.
Which currency is my Payflow live credit card in?
Your Payflow live credit card payments are made in USD. If you have an account registered outside of the United States, your funds will be converted into the currency specified within that region.
What if PayPal becomes insolvent or bankrupt? Will I still get paid?
If PayPal were ever to become insolvent or go out of business, all customer balances would be used to pay off any outstanding liabilities owed by PayPal, and no funds would be available to reimburse customers as a result . Therefore, it is important that you do not keep excess funds in your account and ensure that there is enough money available for daily transactions.
1. Log in to your account.
2. Click the “My Account”.
3. Click the “Overview” button to view your recent transactions log.
4. Click to add a tick in the “Date” check box in the My Recent Activity section to select all the records.
5. Click “Archive” to clear these records from your list and move them to the History page.
To view your archived transactions, click the “View all of my transactions” link on the Overview page to open up the History page. Alternatively, you can navigate to your History in the menu navigation bar.
In addition to PayPal’s customer service, only the person logged in to their account can view your activity and purchase history. It’s important to secure your login information so that no one else looks at your account but you.