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How do I cancel my simple mobile account?

Answer

Click “View Information” in the top of the window first and you will be asked to sign in if necessary. Scroll down until you see the “Subscriptions” tab, click on it and then select “Manage”. Click on a SIMPLE Mobile My Account app from there, scroll down further and click “Cancel Subscription”.

You can cancel your account by calling the number on the back of your SIM card or filling out our easy account cancellation form. Make sure you have your SIM card handy when you call to cancel. You will need to know what it is called on the account and how much time is remaining.

Then, we recommend that you mail us a copy of your receipt from the store where you purchased your SIM Card along with a brief note explaining why you are canceling so that we can be fair in handling any future disputes.

Or if I don’t want another month added to my plan?

If you do not want an additional month added onto your plan simply contact our customer service department at (800) 559-4325.

How do I report that my phone number is being abused or misused?

To request information to file a complaint regarding a stolen mobile device, text the word “STOLEN” followed by your current Simple Mobile phone number (no dashes or spaces) to 47624. If you are unable to text, please call 1-800-922-0204 24 hours/day 7 days/week or email [email protected] Please include as much detail as possible including date and time of theft, copy of police report if available, how device was stolen and provide proof of ownership: IMEI#, SIM serial # (located on the back of SIM card), account PIN & default PUK code, and current phone number. If you have information regarding a stolen mobile device that is not your own please report as provided above and return the device to the rightful owner. Simple Mobile cannot be responsible for lost or stolen devices.

What type of phones do you offer?

We currently offer 4G LTE Android smartphones along with some basic flip phones from ZTE(Z431) and Alcatel(A382). Please check out our selection here: http://store.simplemobile.com/Simp…ws-now-available

How do I upgrade my data plan?

You can sign in to My Account to upgrade your data plan. Make sure you know how much time on your current plan remains before you upgrade. You can find this information in My Account under the Manage Plan link or just give us a call at 1-800-922-0204 and we’d be happy to check for you.

Is the service available in my area?

You can check the coverage map for our wireless network, or visit https://simplemobile.com/coverage-map to view a more detailed version of the map that includes 4G LTE and 3G coverage areas. The list below describes specific locations where 3G is currently supported by your phone’s radio chip(s). 97% of our customers have access to 3G through their mobile devices; however there are several factors which could impact whether you get service or not: distance from cell sites, terrain, weather conditions, nearby obstructions such as hills and buildings), etc… If you’re concerned about coverage in your area, please contact us to verify. We do not guarantee service in all areas, but we are working hard to build more sites across the nation and add capacity/coverage as quickly as possible. You

What features do I get with my phone?

Our phones are standard 3G/4G Android smartphones that include popular apps like Facebook, YouTube, Twitter, etc… They are unlocked to allow you to use them with any compatible SIM card in the US or internationally on GSM networks outside of the United States (AT&T’s version of this phone is locked). You can learn more about how SIM cards work here http://www2.simplemobile.com/kb/?id=1046540778. Our phones are not compatible with CDMA networks like Sprint, Verizon or U.S Cellular.

How do I use the camera & video recorder on my smartphone?

You can find out how to use the camera and video recorder on most Android phones by visiting our help center here: https://help.simplemobile.com/539/VerizonProductsOrc#camera-video-recorder . If you need further assistance please call us at 1-800-922-0204 from 8am – 11pm est, 7 days per week or send an email to [email protected] and we’d be happy to assist you!

What SIM card do you use in your phones?

The SIM cards that we use are standard 3FF (3rd Generation, 4FF and 5FF depending on the make/model of the phone. This means they will work with most providers’ services outside the US. Sometimes a specific SIM card is required by a provider in order for their network to recognize the device so please check with them if there is any uncertainty.

How do I update my contact information or payment details?

You can change your account information here: https://myaccount.simplemobile.com/Login. Be sure to log out of My Account after you’ve changed any information as making changes while logged in could change it for someone else too! If you need further assistance please call us at 1-800-922-0204 from 8am – 11pm est, 7 days per week or send an email to [email protected] and we’d be happy to assist you!

Why should I choose simpleMobile instead of a larger carrier?

There are lots of great reasons to choose simpleMobile. We offer some of the best rates on a variety of plans, no contracts and you’re free to cancel at any time! We also have phones available that don’t require a contract or activation fee (like those offered by our competitors) — many of which can be found right here on our website. Our service relies on a network that uses the same towers as Verizon and Sprint so you can enjoy the same fast speeds and great coverage you’ve come to expect from the larger carriers. If we do not support your area currently, please let us know where in the US you’d like us to expand so we can work hard towards bringing coverage there too!

What is LTE?

LTE stands for Long Term Evolution. LTE is a 4G technology that has faster data speeds than 3G and can handle much more bandwidth at once. It also allows cells phones to work in a new way called “femtocells” which expands the power of tower signals by connecting the phone calls directly to your homes internet connection, thus giving you better reception inside buildings and other places where getting signal can be difficult (elevators, dense urban environments, etc…).

What is Vo2Go?

Vo2Go is the dual SIM feature available with Verizon’s version of these devices. If you choose to activate this feature 2nd line will get 450 minutes/month of calling but will lose all text and picture messaging.

What is the difference between CDMA and GSM?

CDMA or Code Division Multiple Access is a way to send information over wireless networks. The biggest advantage of using CDMA is that multiple calls can be sent on one channel, which means more efficient use of radio spectrum and less interference. This method was designed and created by Qualcomm in 1990s for 2G services (TDMA). Currently some older network operators uses this technology but it’s not as commonly used any longer except, for instance, in Japan where it’s the dominant standard for mobile phones. In third generation (3G) all major providers switched from TDMA to the new standard called Global System for Mobile Communications (GSM). Since then every device supports both GSM and CDMA but some operators are still using CDMA for voice services while using GSM standard only for data.

What is Micro/Mini SIM?

A Micro or Mini SIM has 15 pins instead of the full-sized SIM’s credit card size 24 pin contacts. It is physically smaller as a result of having 2 fewer rows. The smaller size allowed manufacturers to build slimmer devices such as tablets, notebooks and phones with thinner bodies, while retaining compatibility with older GSM technologies. Most new smartphones now use micro sims whereas older ones don’t have this option (at least officially). If you prefer not to replace your SIM card in existing device you can use our special adapter that will let you utilize both sizes simultaneously.

Do you have an unlocking policy?

The simpleMobile Customer Service Team is here to help make sure your device will work on our network. We are happy to offer the short code *72 and full unlock code for compatible devices that are active with us. If you need assistance, please contact your preferred store representative or send an email from your registered mySIMPLE account email address to [email protected] .

What if I am already a customer of another carrier?

If you’re currently under contract with any other company, simply contact their customer care center and ask them to cancel service. Once this is done, we can transfer any post-paid services over to our network! Or if you prefer, you can purchase an unlocked SIM card and bring your own phone to use with us. Simply pick a plan that fits your needs, activate the SIM card, and enjoy the great nationwide coverage from simpleMobile!

What if I want to switch carriers but my device is not compatible?

We have many new devices coming out every quarter so check back often or contact Customer Service for updates regarding compatibility. If we do not have a specific device available, you can always select another provider and then transfer your number to us once it’s canceled.

How do I cancel my simple mobile account?

Click “View Information” in the top of the window first and you will be asked to sign in if necessary. Scroll down until you see the “Subscriptions” tab, click on it and then select “Manage”. Click on a SIMPLE Mobile My Account app from there, scroll down further and click “Cancel Subscription”.

How do I turn off auto REUP on simple mobile?

If you want to stop receiving unwanted phone calls, text the word “DNC” 611611. To see when your account expires, text the word “DUE DATE” 611611. To sign up for Auto-Refill, type in “ENROLL” or click here.

How do I find my simple mobile PIN number?

To use your SIM card, you will need the last 4 or 8 digits of the ICCID number. You should have received this PIN by email when Simple Mobile activated it.

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