Home » How do I change my bank account on Moneybox?

How do I change my bank account on Moneybox?

Answer

If you need to change your account information, please email us at [email protected] or chat with us in-app by clicking the speech bubble icon near the top right of the screen. If you would prefer a simpler option, we recommend using our Current Account Switch Service.

To edit your bank account details, go to the ‘Account’ tab under the main menu. The first section allows you to select a country. To add a new bank account, tap the + sign in the top right corner:

Enter all of your new details and click ‘Add Account’. You will be redirected to Bank IPSO for verification. Once verified, you can now manage your accounts through your ‘My Accounts’ page. Here’s how it looks like on our Android app:

You can also select which card to use with a particular debit/credit card account from this page – just make sure that they are connected by our system before trying this out!

How do I change my linked cards & How do I change my login password?

To edit or delete your linked cards, go to the ‘Accoun ts’ tab under the main menu. Then tap on the relevant card you would like to edit: To edit your account details by clicking on its title. This will bring up a pop-up with all of your details for that specific account. If you’d like to remove a linked card, just tap the ‘-‘ sign in front of it and then click ‘Delete’. (Please note that if you have any transactions pending from this card, they’ll need to be completed before we can remove it.)

How do I turn off/on notifications & How do I silence Moneybox?

Notifications are turned on by default, so you’ll get a notification every time we send out an alert (so, if the charge is very low/high or you have a pending transaction). If this makes your phone go crazy with notifications for Moneybox, just turn off push notifications from within the app (Settings> Notifications) and switch to email or text notifications only.

If you don’t think that any of your linked cards needs some extra attention at the moment, simply click on it and select ‘Silence’ – they won’t be notified unless there’s an issue with their card.

I’ve reported money missing from my account but nothing has been done yet?

Moneybox automatically checks all of our customers’ bank accounts daily and also spam filters out any failed attempts. If your bank informs us that one of your recent charges has not gone through, we will start the investigation as soon as possible. However it may take up to 4 business days for a card issuer to fully investigate the disputed charge and send us back a response. This can cause some delays in our Moneybox platform system, but rest assured we are continually working hard behind the scenes to ensure all customers’ experience is smooth and efficient.

I have more than one debit or credit card – how do I link them?

Once you’ve added cards by going to ‘My Account’, tap on each individual card name and add it if you think there’s a chance they could be lost etc: Then when you checkout at any of our partner merchants, you’ll be able to select which card to use.

I don’t think any of my linked cards need extra attention at the moment – how do I silence them?

If you don’t think that any of your linked cards needs some extra attention at the moment, simply click on it and select ‘Silence’ – they won’t be notified unless there’s an issue with their card.

What happens if Moneybox does not have access to some of my bank accounts or cards?

This is very rare but possible in certain circumstances. For example, when several people share a joint account – we only have access to one bank account and therefore cannot monitor all debits/credits made to the account. If you do notice that Moneybox is not aware of some of your cards, please notify us immediately via [email protected]

The app doesn’t seem to be working – what should I do?

If you are having any issues with the app, please email us at [email protected] we will get back to you as soon as possible!

How does overdraft/bank charges work on Moneybox?

First of all, please make sure ‘Bank Overdraft’ has been enabled in your ‘Accounts’ tab and that it’s connected to a debit card. This way, if money added is not enough for purchases from partner merchants or ATM withdrawals, we’ll cover the difference through your overdraft.

How do I report a potential fraudulent transaction?

If you notice any suspicious behavior on our platform or at one of our partner merchants, please notify us immediately by emailing [email protected] and we will investigate it as soon as possible. To help us thoroughly review each issue, we ask all customers to submit as much information about an incident as possible including but not limited to: Transaction ID, merchant name, date & time of purchase/transaction etc.. Please make sure to keep your account safe by checking in regularly and reviewing all activity from Moneybox! When you login into your Moneybox app for the first time after adding a card – there is an option where you can select ‘Get notified’ for any fraud activity.

What if I notice a mistake or error on my Moneybox account after it has been approved?

If you find an issue with your Moneybox account within 48 hours after charge/withdrawal, please email us at [email protected] and we’ll work with you to resolve the issue as soon as possible! If you didn’t get a chance to report something before approval, please send us all the details once you discover the discrepancy along with screenshots/email logs etc: So that we can go over them in depth and look into it for you if needed!

How do I switch between currencies?

Your currency will automatically match your country’s currency – for example if you are in America and using an American bank account, then the app will be in USD. If the currency is different than your country’s, such as for people who travel or have dual nationalities etc – it can be changed through the ‘Settings’ page in the ‘My Account’ tab. Just tap on your name at the top right corner of the screen, choose ‘settings’ to edit!

How does my cashback work?

For every transaction from partner merchants with your linked card that you approve via our app, you’ll earn cashback points which can be redeemed once a threshold has been reached: We aim to provide users with great offers and discounts but please make sure to read all terms and conditions carefully! If you have any issues about cashback, please email us at [email protected]

What kind of information can I get from Moneybox?

You’ll be able to view your account balance, withdraw & deposit history as well as check out all recent transactions which is a great way to keep track of how much money you’re spending each month (and where it’s going)! As we partner with more banks and card companies, we will always strive to give users full access to their own financial statements so that they don’t have to worry about keeping up with bills or missing payments! For now – this is just the beginning – but we’re working hard every day on new services such as detailed credit report/score along with new features to make your banking experience more seamless than ever!

If a transaction was not approved, can I still get the cashback?

Once a transaction has been approved, it will be considered complete and cannot be reversed. If you did not authorize an amount that ended up being processed on your card – please contact us immediately so that we can investigate further. (Remember to submit screenshots or any other information) To help us thoroughly review each issue, we ask all customers to submit as much information about an incident as possible including but not limited to: Transaction ID, merchant name, date & time of purchase/transaction etc.. Please make sure to keep your account safe by checking in regularly and reviewing all activity from Moneybox! When you login into your Moneybox app for the first time after adding a card – there is an option where you can select ‘Get notified’ for any fraud activity.

What if I notice a mistake or error on my Moneybox account after it has been approved?

If you find an issue with your Moneybox account within 48 hours after charge/withdrawal, please email us at [email protected] and we’ll work with you to resolve the issue as soon as possible! If you didn’t get a chance to report something before approval, please send us all the details once you discover the discrepancy along with screenshots/email logs etc: So that we can go over them in depth and look into it for you if needed!

How do I check the balance of my bank account?

To easily view your account information on Moneybox, login – click ‘My Account’ and find your bank at the top left corner. Click to view summary or transaction history. If you have any more questions regarding this process, please contact our support team and we’d be happy to help out however we can!

Why wasn’t all of my bank info imported into my Moneybox app?

All cards added are synced automatically in accordance with available data from the card issuer. Unfortunately not every card will be able to sync over maximum balance information due to limits imposed by banks/card companies but rest assured that all other data including names, last 4 digits, etc. will be shown on your app!

How do I edit my banking card?

If you wish to change your bank card linked to Moneybox, please tap the ‘Edit’ button in the top right corner of your account then select the new card. If this is an emergency – please email us at [email protected] for help and we’ll take care of it right away! We’re committed to providing a seamless experience that makes up for any minor inconveniences along the way!

Can I see transaction history from within the app?

Yes! Once you login into your Moneybox App, click ‘My Account’ at the top left corner and find your bank/card at the top left corner. Click to view your summary and transaction history!

How do I change my card’s pin/swipe options on the app?

To edit a card’s options such as pin, touch or signature required etc., click ‘Edit’ in top right corner of your account then select desired option for each card. If this is an emergency – please email us at [email protected] for help and we’ll take care of it right away! We’re committed to providing a seamless experience that makes up for any minor inconveniences along the way!

What if I have no internet connection when trying to add my bank account?

If you’ve got some hand-written notes from Moneybox with pending transactions, you can always go to an ATM and use your card as normal. You will not be able to see or take action on pending transactions until you are back online but the funds will show up in your account once you’ve got internet access!

I’m having issues connecting my bank account, what do I do?

We appreciate your interest in using Moneybox but unfortunately don’t support all cards at this time. Please check back regularly since we’re working hard to expand our userbase as we speak and should have some exciting news for you soon! In the meantime, if there is a particular banking institution or type of card that you need help with, please email us at [email protected] and we’ll be happy to assist you as soon as we can!

I lost my phone, where are my funds?

We built Moneybox with security in mind and don’t store any of your card/personal information on our servers. All data is handled directly by the bank during transactions with the use of a secure connection. Once all necessary transaction information has been synced back to their database, it is deleted from our servers – leaving behind no trace . We’re also currently working on adding support for multiple devices so that you can have several backup options stored within Moneybox which will be available very soon! In addition, for an added layer of protection against unauthorized usage: The app has a password feature (you must set up a unique PIN before your first transaction)

It’s possible to lock the app with a password (Setting>Password Protection>ON) if the phone is lost or stolen and an unauthorized party tries to access your account. With this option enabled, you’ll have to enter your password in order to view or take action on pending transactions.

Can I manually add more funds to my moneybox?

Yes! You can add funds at any time by pressing ‘+’ inside of Pocket Money or tapping “Earn More” under wallet balance. If you ever need any help adding some extra pocket money our support team would be happy to assist you – just drop us an email at [email protected]!

How do I change my bank account on Moneybox?

If you need to change your account information, please email us at [email protected] or chat with us in-app by clicking the speech bubble icon near the top right of the screen. If you would prefer a simpler option, we recommend using our Current Account Switch Service.

How do I link my Moneybox to my bank account?

You can add more round up accounts in Settings > Round Ups, but all deposits will be collected from your nominated bank account.

How do I cancel a Direct Debit with Moneybox?

If you would like to cancel your Direct Debit, contact your bank or building society immediately. Written confirmation may be required. Please contact Digital Moneybox Limited as well.

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