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How do I change my Pandora account?

Answer

  1. Sign into your Pandora app.
  2. Click on Profile.
  3. Click on the Settings gear Select Account.
  4. Tap Save to update your information when you are finished making changes.


To change your credit card, billing information, or e-mail address for Pandora One on an iPhone, iPod touch, iPad or Android device, please follow the instructions below:

On your iOS (iPhone/iPad) or Android device:

1. Tap ‘Settings’ from the home screen. 2. Select ‘Pandora One’ option and tap on ‘Change’. 3. Enter in new payment information and tap on ‘Update Payment Info’. 4. Hit “Save” to confirm changes made to your account. 5. Once saved, you will see a confirmation message that says as such!

For Android issues, please visit https://www.google.com/policies/technologies/ads/, agreement to the Terms of Service and install Google Play Music Manager app update from Google Play Store to enable ad support on your device before calling Pandora One Billing & Support at: (888) 936 – 7696 if you are still experiencing trouble with an Android device after following these steps.

Why am I getting a message that my card is declined?

If you are receiving a “Declined” error message when attempting to purchase Pandora One, check the expiration date and security code on your card. If they match what’s stored in our system, please call us at 888-936-7696 for further assistance or email us at [email protected] Once we’ve confirmed that there isn’t an issue with your credit card, then we’ll submit a request to have it recharged again using another method of payment such as a PayPal account or bank account if available! If you would like to update your payment information for future purchases please refer to the instructions above under ‘Changing my credit card or billing information’.


How do I cancel my Pandora One subscription?

Cancelling your Pandora One subscription is easy, but please ensure you cancel it from the correct device. If your Pandora account is tied to an iPhone, iPad or iPod touch, then please follow the instructions below:

On your iOS (iPhone/iPad) or Android device:

1. Tap ‘Settings’ from the home screen. 2. Select ‘Pandora One’ option and tap on ‘Cancel Subscription’. 3. A pop-up will appear asking if you’d like to confirm this cancellation on all devices associated with this account so be sure to select “Yes” for confirmation! You’ll now see a confirmation message that says as such!

If you are still having trouble, please visit www.pandora.com/cancel and follow the applicable instructions for your device before calling us at 888-936-7696. If you would like to update your payment information for future purchases please refer to ‘Changing my credit card or billing information’ above.

How do I switch between Pandora subscriptions?

If you have multiple subscription accounts–including a Pandora One account and a pay-as-you-go account–on one device, make sure you are signed in with the correct account by following the instructions below:

On your iOS (iPhone/iPad) or Android device:

1. Tap ‘Settings’ from the home screen 2. Select ‘Pandora’ option and select the account that you would like to manage. 3. A pop-up will appear asking if you’d like to confirm this selection and hit “Yes” for confirmation! You’ll now see a confirmation message that says as such!

If you are still having trouble, please visit www.pandora.com/cancel and follow the applicable instructions for your device before calling us at 888-936-7696 or emailing us at [email protected] . If you would like to update your payment information for future purchases please refer to ‘Changing my credit card or billing information’.

What is the difference between Pandora One subscriptions versus pay-as-you-go plans?

With a Pandora One subscription, you are billed $4.99 per month and you can listen to your favorite stations on all of your devices with no ads! With a pay-as-you-go plan, you purchase credit directly from us for $0.98/month + standard data charges and no ads! To give you the best experience possible, we give you 3 days worth of skips with a pay-as-you go plan and 5 days worth with Pandora One subscriptions so that listening to music is never interrupted by commercials again. If there’s a station or song that you absolutely have to hear right now, you can always buy more skips through the website or in our mobile apps anytime while logged into your account!

What are Pandora One subscriptions?

Pandora One is a paid subscription that allows you to listen to your favorite stations on all of your devices without hearing ads. With a Pandora One Subscription, you will hear fewer ads than with our pay-as-you go plan. If you’d like to learn more about how Pandora provides music discovery and personalized listening experiences, please visit our About page!

I’m having trouble logging into Pandora. How can I fix this?

If you’re having issues logging into pandora.com or if your account was recently deactivated because it has been inactive for too long, simply email us at [email protected] from the email address connected to your account. We will get your account activated right away!

My Pandora password doesn’t work. What should I do?

If you enter the correct password but it does not work, please try re-entering the password from a different device (iPad/iPhone vs. Android). This is because when logging into an Apple device, your authentication email may have come in on iPhone or iPad and entering it into an android device will cause our system to reject that email address as incorrect (even if it’s valid for other devices). If you receive another email with a new code after entering your existing one incorrectly, then this means we also entered the wrong code into an android phone which often happens when an authentication message automatically pops up on our browser.

If you are still having trouble logging in, please visit our Help page at www.pandora.com/cancel and follow the applicable instructions for your device before calling us at 888-936-7696 or emailing us at [email protected] .

How do I play Pandora on my TV?

Please visit our Partner Page to learn how you can connect Pandora to your TV! http://www.pandoraprojectors.com/partners/index.html#index_a_type=all

You can manage your account online, on mobile iOS and Android devices, as well as through Windows computers with the latest version of IE or Chrome browsers, and Mac computers with the latest version of Safari. In addition to listening on your computer, Pandora members can also listen online from their mobile devices (smartphones/tablets) or through many popular home entertainment systems like Sonos.

To get started, visit www.pandora.com and sign in to your account where you’ll be guided through the steps to activate your device with us. Once registered, you can then enjoy all of the features that Pandora has to offer!

How do I change my Pandora account?

1. Sign into your Pandora app.
2. Click on Profile.
3. Click on the Settings gear Select Account.
4. Tap Save to update your information when you are finished making changes.

How do I change my Pandora subscription on my Iphone?

1. Tap the Profile icon
2. Settings gear in the top right corner. 
3. Tap Upgrade.
4. Agree to the Pandora Subscription terms of service to submit your payment.

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