- To delete your CONNECT account, please contact Customer Support.
- Deleting the CONNECT account will remove all the associated services along with files or data stored in any application running on that account.
- After the account is deleted, it is not possible to restore the CONNECT account.
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You must be signed into your account. Then, go to https://connect.me/a/edit and select Delete my account. To finish the operation, click Yes, delete my account!
Welcome! ConnectNetwork is a one-stop shop for connecting and interacting with your loved ones. Our solutions and services are especially created for those in jail, their friends, and family. GTL, the most trusted technological solution provider in the corrections industry, is part of ConnectNetwork. Enclose money within a deposit to an inmate.
Click My Inmates in the left menu to access your ConnectNetwork account and add or delete inmates linked to it. You can remove offenders from your account by clicking the button here, or you may search for and add a new inmate.
The ConnectNetwork Mobile App is completely free to download and use. Fees for services differ depending on the facility and service type.
In most states, the convict is notified who sent the cash. We recommend that you send your inmate an email notifying him or her of the money you just sent if he or she is incarcerated in a facility with JPay Email access. He or she will be aware who paid it this way.
Contact the GTL AdvancePay automated system at 1-800-483-8314 for further assistance. Please call the Service Center at 1-866-230-7761 if you require any additional help.
Unfortunately, no one on the outside may quickly add funds to your prison phone credit. You must do this each week, generally with your prison canteen purchase and then the administration team at the prison top up your phone credit.