- In the Home Menu.
- Click Settings.
- Click Billing & Account.
- Click Billing.
- Under your list of subscriptions.
- Click G Suite.
- Click Cancel G Suite.
- Click Cancel. (In the next panel)
- Confirm the cancellation.
First, you will need to access the help menu on the top right of your Gsuite account page.
Next, scroll all the way down to Delete Account and click on it.
Then choose ‘Delete my Google Account’. At this time, you will be prompted with a window displaying why your information is important to Google. You can easily ignore this message part by clicking ‘DELETE ACCOUNT’. And once again complete step 1 until 5 are finished and your Gmail account has been deleted from their servers completely.
Note: This action is final and cannot be undone. Be sure to have a copy of your information saved off the Google platform prior to deletion so you can access it later on if needed.
Why does the site say ‘Account Suspended’ & What does this mean?
If you have received an email stating that your G Suite account has been suspended, it is likely due to one of several reasons below: You may have violated the Acceptable Use Policy (AUP) or Terms of Service (TOS), which can include things like: Sending spam messages using G Suite tools
Using a G Suite account to send emails that extensively uses “bcc:” or “reply-to:” in order to avoid disclosing who the message is from. NOTE: If you received an email stating your account is suspended due to violating AUP/TOS, please read G Suite’s AUP and TOS carefully as it pertains to your situation with respect to whether or not you are actually violating their policies.
You have sent too many messages per hour. In this case, your account has been temporarily disabled if Google determines that there is a high likelihood of abuse occurring in the future. If this occurs, your users will receive a logon error message. To fix this temporarily, reduce the frequency at which your application sends email messages over the course of an hour and try again.
If you receive a permanent account suspension for violating their AUP or TOS, it is usually done by mistake (such as when a user triggers automatic spam detection). As such, if you have received an email stating that your account has been permanently suspended due to violating their AUP/TOS in writing, please reach out to Google’s support team via the contact us form on either.
I am having problems with my G Suite login page? What do I do?
First, be sure you are using a web browser like Firefox, Chrome or Internet Explorer 11. Also, make sure you are using the most recent version of your web browser. If this still does not work, try clearing your cookies (or cache) and browsing history in your web browser. You may be able to find more information about how to do this here:
Why do I receive a message that says “There was an error sending your email. Unable to create mailbox”?
This usually occurs because of one of the following reasons: You have exceeded your quota on Incoming Mail or Outgoing Mail, so when you try to send an email it fails with this error. To resolve this issue, please contact Google’s support team via their contact us form on either https://support.google.com or http://gsuiteaddons.com where we can request they increase your mail plan for you (up to 1000+ emails/day). If you are receiving this issue while setting up a new account as part of a domain migration, then most likely there is already an existing account on the G Suite account you are migrating to. To resolve this issue, please contact Google’s support team via their contact us form on either https://support.google.com or http://gsuiteaddons.com where we can request they delete the existing account for you (if there is one) before creating your new G Suite account.
I have received a message stating my domain was not configured properly? What do I do?
First be sure your MX records are set correctly for your domain in DNS (please read our instructions carefully for how to do this here:
In addition to that, if you are using Google Apps Migration for Microsoft Outlook and Exchange 2010/2013, make sure all of the following things are true:
The email address you are sending from is an Admin at your domain for the Microsoft Online Services admin console. If it isn’t, please reach out to them to request this permission. You have migrated all of the mailboxes that should be migrated (you can see which ones were migrated by logging into Google Apps Migration for Microsoft Outlook and Exchange 2010/2013). If there are other mailboxes you need to migrate, please contact our support team via gsuiteaddons.com so we can help you complete the migration process before activating G Suite (if possible). Once all of these factors have been verified and the problem still persists, please let us know within a support ticket or by contacting Google’s support team directly on their contact us form either here or here . Be sure to specify within the ticket or request that you are using Microsoft Apps Migration for Microsoft Outlook and Exchange 2010/2013 so we can work with both teams directly to resolve this issue.
I’m having problems migrating my domain, what do I do?
If you achieved a successful migration to G Suite as shown in Google Apps Migration for Microsoft Outlook and Exchange 2010/2013 , then please raise a support ticket and tell us about your issue via our G Suite Support Ticket system . Please include all relevant details such as: Domain name (ex. example.com) Domain Whois Info (Whois result shown at http://www.domaintools.com – enter your domain into the search box on their site). Issues encountered during the migration process. We will review your issue and contact Google on your behalf to help resolve it.
Otherwise, please reach out to Google’s support team via their contact us form either here or here (if setting up a brand new G Suite account) where we can work with both teams directly to resolve any issues you may be having. Be sure to specify within the ticket or request that you are migrating from Microsoft Apps Migration for Microsoft Outlook and Exchange 2010/2013 so we can work with both teams directly to resolve this issue as well as get more information about what happened when you were trying to migrate.
1. In the Home Menu.
2. Click Settings.
3. Click Billing & Account.
4. Click Billing.
5. Under your list of subscriptions.
6. Click G Suite.
7. Click Cancel G Suite.
8. Click Cancel. (In the next panel)
9. Confirm the cancellation.
If you delete an account, all that account’s email and data is deleted. Be careful about deleting it in the first place because it might cause problems with other accounts associated to those emails or data. If you need help figuring out which account to delete, from your Admin Console you can suspend them before making any changes.