- From your mobile app:
- Open your Fitbit app.
- Tap on the “Today” icon at the bottom of the screen.
- Tap on your account icon.
- Scroll down until you see “Manage Data”
- Select it. Tap on “Delete Account.”
How to factory reset/erase data/delete any stored data/wipe data from Fitbit Charge HR
Hi S.G., welcome to the Fitbit Community! It’s great you’re looking to get started with your first fitness tracker device! One of the best things about using a Fitbit product – whether it be one of our trackers or apps – is that you can seamlessly sync progress and activity data from your device to your dashboard to visualize how you are performing against goals over time. This also means that sometimes things can pile up in your app, especially when syncing wirelessly through Bluetooth during periods of high activity or if you travel between time zones frequently. The good news is this information isn’t lost and easily accessible; we just need to show you where it is located.
Before we begin, it’s worth noting that if you are using an Apple device, the steps are a little different. You will need to delete data synced from iOS devices through the Fitbit app on your computer – and all data history is stored on our servers so there is no need to manually delete anything in iTunes or iCloud. In addition, the Spot doesn’t sync to Apple HealthKit so does not appear as an option for deleting activity when using an iPhone or iPad. Let’s get started:
First thing’s first! Connect your tracker by pressing the button on the back of your tracker until it vibrates and then heads right into Bluetooth pairing mode. It might be easiest to do this while standing at your computer (as the Fitbit app will then be able to locate your tracker and see its name).
Once connected, open up the Fitbit app on your computer. The next step is where it gets a little tricky – as we need to dive into the depths of Settings (gear icon at the top right) within both our iPhone app or iPad app. Once inside settings you’ll want to choose Devices from the menu selections. On an iOS device, this is located under sync (along with metrics & friends.) If you are using either Android or Windows 8, you’ll find this option here instead:
This will show all of your connected devices including Charge, Charge HR, Flex, One and Surge; select the one that contains data you’d like to delete.
How to Remove Fitbit Device from Account
Next, click the Manage Data button and then you’ll see an option to Delete All Data for this device.
Since Fitbit automatically backs up your data on our servers, we recommend that if you are deleting a tracker, you also remove it from your account in order to prevent accidental syncing later on (if you accidentally forget to un-sync). Go back into the app settings menu again by clicking Your Tracker/s here and follow these steps: Select General & Device Info and then toggle off Sync To Fitbit Account. At this point, your Fitbit App will not sync any additional data while connected via Bluetooth. If you do want to re-connect at a later date simply repeat the above steps but choose to Sync To Fitbit Account instead.
After you’ve completed the steps above, it’s time to synchronize your device! You’ll notice a small icon in the top right corner of your dashboard that looks like this: Find the blue tracker symbol and click it; if you only have one device, simply click Synchronize Now. If you are using multiple trackers or an iOS/Android app, choose which one(s) you’d like to sync with your account before hitting the button at the bottom center labeled Automatically Synchronize When We Can (this is our recommended choice). Sync Now will sync your data in the background; however, this might not happen until you step a certain distance away from your computer. If for some reason your tracker doesn’t appear to pick up steps correctly after syncing, follow these steps:
If using an iOS device with our app, log out of Settings > iTunes & App Stores Find Fitbit and uninstall it Restart iPhone Reinstall Fitbit Log back into the app (this time choosing Sync To Fitbit Account instead of Automatically) This should resolve any issues you may be having…but if not please create a ticket so that we can help troubleshoot!
Tip: If you have trouble locating your device or syncing, try turning Bluetooth off and back on again on both your Fitbit tracker and iOS/Android devices as sometimes interference from other wireless devices can interfere with the sync process. For more information on using Fitbit products or troubleshooting common issues, visit our Help Center at this should resolve any issues you may be having…but if not please create a ticket so that we can help troubleshoot! For more information on using Fitbit products or troubleshooting common issues, visit our Help Center at www.help.fitbit.com to learn more about everything from resetting your tracker to pairing it with a new phone or computer via Bluetooth is an option, but this is not the preferred method to sync your tracker.
We’ve received a lot of questions recently about deleting a Fitbit tracker or Charge HR from a Fitbit account. A number of customers have reported that when they disconnect their device from their fitbit.com dashboard or remove it through the app (iPhone|iPad) /settings/, they are no longer able to sync their data. Because we back up your data on our servers, we recommend removing any unused devices from your account at fitbit.com instead of uninstalling them in order to prevent accidental syncing later on.
Fitbit sync issues can be caused by a number of different things including syncing errors, incorrect time settings, and uninstalling/disconnecting your device from your account. Here are the most common solutions to these issues: Check for updates on your tracker and app (both mobile and web) Synchronize your tracker manually Turn Bluetooth off on your phone Restart both your tracker and phone Reset and restart the Fitbit One or Charge HR if you’re having trouble syncing To resolve any other sync problems please contact our Customer Support team at [email protected] Thank you!
If deleting an old device from my account is not a good solution, is there another way?
The only 100% guaranteed way to keep your Fitbit data backed up is to backup it on a computer using the Fitbit Connect software. You can also save these files by emailing them to yourself so that you are able to access them at any time from any computer or device. To do this, log into fitbit.com and navigate to the Settings page for your account (you may be asked to log in again if you aren’t already). Click on Your Devices in the sidebar and locate your tracker. Click Manage next to its name and then click More > Send Device Logs. These options will allow you to send the data in a specific timeframe and/or as an attachment via email. By doing this, you’ll be able to see new syncing progress right away, allowing you to sync your data manually or delete the device from your fitbit.com dashboard in order to prevent accidental syncing later on.
If my tracker is missing steps, are there any other reasons this might happen?
We know that some customers have reported seeing odd spikes in activity which they believe may be gaps in their tracking data. This can be caused by various things including automatic workouts, certain Fitbit-enabled devices (like bike computers) sending duplicate data, and lots of other possible factors as detailed here. To see more information about each possible cause, click More below an entry in the Activity Spikes section of the review page for your day. You can also read our recent blog post about how to resolve this issue for a few troubleshooting tips. If there are still problems with your tracker, you may want to use the same steps from above to troubleshoot and resolve syncing errors, and uninstalling/disconnecting your device from the app or Fitbit dashboard is not suggested as a way of fixing this issue.
How can I tell if my Charge HR is faulty?
If your data isn’t showing up on fitbit.com or in the app, you can try these steps: Sync your tracker by following these instructions. Log into fitbit.com and navigate to the Activity tab for today. Click on Yesterday’s Stats at the top right corner of the screen. Click on Heart Rate to see how many times it was recorded that day. Check that the graph shows your heart rate at rest, during activity, and all day. Check that the spikes in the graph seem to align with other activities on fitbit.com and in the app.
If you can see your heart rate data on fitbit.com or in the mobile app, but not on a computer, please contact Customer Support here for further troubleshooting steps. If your Charge HR is no longer working correctly or has stopped tracking your heart rate data as it did when it was new, please contact our Customer Support team by sending an email to [email protected] This issue does not mark a product end of life, so we’d be happy to help you troubleshoot the problem or replace any broken devices.
How can I tell if my Aria is faulty?
If your data isn’t showing up on fitbit.com or in the app, you can try these steps: Sync your tracker by following these instructions. Log into fitbit.com and navigate to the Activities tab for today. Click on Yesterday’s Activities at the top right corner of the screen. Check that the activity summary table shows your floors climbed at the bottom of each day. Check that you see historical climbing data on fitbit.com and in the mobile app. If you’re seeing floor counts on a computer but not other places or vice versa, please contact Customer Support here for further troubleshooting steps. If your Aria is no longer working correctly or has stopped tracking your floor data as it did when it was new, please contact our Customer Support team by sending an email to [email protected] This issue does not mark a product end of life, so we’d be happy to help you troubleshoot the problem or replace any broken devices.
How can I tell if my Surge is faulty?
If your data isn’t showing up on fitbit.com or in the app, you can try these steps: Sync your tracker by following these instructions. Log into fitbit.com and navigate to the Activities tab for today. Check that you see historical workout summaries at the bottom of each day’s timeline. Check that you see past runs and rides on fitbit.com and in the mobile app. If you can see your workout data but not on a computer, please contact Customer Support here for further troubleshooting steps. If you’re seeing run summaries at the bottom of each day’s timeline but no past workouts or if your Surge is no longer tracking your heart rate, floor counts, or other activity data as it did when it was new, please contact our Customer Support team by sending an email to [email protected] This issue does not mark a product end of life, so we’d be happy to help you troubleshoot the problem or replace any broken devices.
1. From your mobile app:
2. Open your Fitbit app.
3. Tap on the “Today” icon at the bottom of the screen.
4. Tap on your account icon.
5. Scroll down until you see “Manage Data”
6. Select it. Tap on “Delete Account.”
To erase your data, open Settings and select Clear User Data. When prompted, press the screen for 3 seconds and release. When your fitness tracker vibrates to signal a successful erasure, all data will have been erased from the device.
Open Settings. Find and select Clear User Data. When prompted, hold the screen for three seconds then release it. A vibration will indicate that the factory reset has been performed.
If you have a Fitbit tracker, press the button on your charging cable ⅓ of the way down from the top three times quickly in succession. The button is on the end of your charger that is plugged into your computer. When you see the picture of a Fitbit and feel the device vibrate, this means that it has restarted successfully.
To edit the exercise, on your Fitbit app dashboard, tap the pencil icon to change its type. To delete a workout altogether, on your Fitbit app dashboard, tap the trash icon.
Plug the charging cable into your computer. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon appear on the screen, then release it.