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How do I downgrade my Hootsuite plan?

Answer

  1. Go to My profile.
  2. Select Manage my plan.
  3. Select Manage my Subscription,
  4. Select Change my plan.
  5. Select Downgrade in the Free section. You will have access to all of the paid plan features until the current billing period ends.

Delete your account from Hootsuite in just one click and also reset it’s password

Hootsuite’s upgrading and downgrading service are only available to Hootsuite Apps customers. If you currently have a Free/Premium subscription, then you’ll upgrade or downgrade within the app itself. Just following these steps:

Tap on “Upgrade now” if you want to switch to Plan 2, 3, 4, 5, or 6* Tap on “Learn more about plans” if you just want to learn more about our Pro plan In-app purchase will be initiated for your selected plan** The in-app purchase screen will show an overview of your billing information including the start & end date for your new subscription… …as well as the billing account that will be charged

*Plan pricing varies based on which platform you are upgrading from.

**If you’re using Hootlet or Hootsuite for iMessage, upgrade your plan by tapping the Upgrade button in the app store listing instead of within the app itself.

How to Use Hootsuite for Posting and Scheduling Content


For more information on choosing a Hootsuite plan, check out our Selecting a Plan article. For questions about downgrading your account, contact us at https://help.hootsuite.com/hc/en-us/requests/new?ticket_form_id=362417.

What is “Auto-renewal?”

When you purchase a subscription to any of our paid plans through the iTunes App Store, Google Play, or Amazon Appstore, we’ll automatically bill your account with the corresponding plan fee at the end of every billing cycle.

Billing cycles vary from once a month up to 12 times per year depending on your plan type and selected billing option (annually or monthly). You can view this information in your Account Settings but here’s a quick breakdown:

Plan Type Auto-renewal Cycle Length Free Monthly Premium Monthly/Annual Pro Monthly/Annually Hootsuite for iMessage* Monthly *Monthly plans are billed annually instead

What happens if I cancel my subscription?

If you have an annual or monthly paid subscription, simply deactivate it in your Account Settings before disabling auto-renewal through iTunes, Google Play Store or Amazon Appstore.

If you’ve already canceled your subscription but it hasn’t ended yet, don’t worry – we’ll automatically extend your account for the duration of the paid plan’s billing period. For example, if you cancel with one month left on your Pro annual plan, Hootsuite will extend that to one year (as long as auto-renewal is disabled), so there’s no risk of being without an active subscription!

What happens when my paid subscription ends?

When your paid account expires after the end date of a monthly or annual payment cycle, any content posted to Hootsuite during that time will remain visible within the app. However, features such as scheduling and publishing won’t be available for any new content until you either reactivate your subscription, or you reinstate the option to have Hootsuite automatically charge your account with every billing cycle that occurs.

How do I cancel my subscription?

To disable your auto-renewal settings for a paid plan:

Open the App Store app on iOS Tap ‘Featured’ and scroll down to ‘Manage Subscriptions’ Log in using your iTunes credentials Select Hootsuite from the list of subscriptions and tap ‘Manage’ In the auto-renewal section, turn off “Auto-Renew” Confirm by tapping “Turn Off Auto Renew” (iOS only) or “I’m Finished” followed by “OK” (Android only)

For more information, check out Apple’s View your active subscriptions and manage settings.

For help with any other subscription-related matters, visit https://help.hootsuite.com/hc/en-us/requests/new?ticket_form_id=362417.

If you have trouble accessing the in-app upgrade screen or run into any other issues with upgrading from a free plan to a paid one, please let us know by submitting a ticket at https://help.hootsuite.com/hc/en-us/requests/new?ticket_form_id=362417 and we’ll get back to you shortly! Please include as much detail as possible, including the following:

Your Hootsuite app version

The platform you’re upgrading from (e.g., the free plan within the iOS app)

What happens when I upgrade to a paid plan?

You’ll enjoy all of your current plan benefits plus gain access to premium features such as team member collaboration, social alerts and media library management! Remember that each paid account is associated with a single individual user – if you’d like to invite more employees or collaborators to your account, head on over to our article on Managing Users & Teams.

*If you already have an Hootsuite for iMessage account and would like to upgrade it, follow these instructions instead: https://help.hootsuite.com/hc/en-us/articles/115004412029-How-do-I-upgrade-my-existing-Hootsuite-for-iMessage

When you upgrade your account, Hootsuite will automatically extend the end date of your existing subscription period until the new subscription cycle begins – so don’t worry about being locked out for an unexpected amount of time!

What happens if I cancel my free trial?

You’ll be able to take full advantage of Hootsuite’s Premium features during your 14 day trial as well as after you upgrade to a paid plan in the future. However, if you cancel the subscription before it renews, all of your team member and sharing permissions will be revoked.

How do I downgrade my Hootsuite plan?

1. Go to My profile.
2. Select Manage my plan.
3. Select Manage my Subscription,
4. Select Change my plan.
5. Select Downgrade in the Free section. You will have access to all of the paid plan features until the current billing period ends.

How do I cancel my Hootsuite plan?

1. Log into your account.
2. Go to the ‘Profile
3. Choose ‘Billing & Plan Changes.’
4. Click on ‘Cancel Subscription‘.
5. Confirm by clicking cancel subscription.

Can hootsuite be billed monthly?

Hootsuite pricing is tiered depending on how large your business is. Paid plans start at $9.99 for the Professional plan and go up to $829 per month for a Business plan.

How do I pay for Hootsuite?

Hootsuite accepts Visa, Mastercard, American Express, Discover, JCB, and Paypal instant payment methods as forms of payment. To make payments from a bank account use PayPal then use it as your primary form of payment.

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