The FASTag is a prepaid instrument that allows you to pay for goods and services with your EFT-enabled card. Because it doesn’t have the required balance, it’s automatically blacklisted. Simply recharge it with more money than necessary so that it passes the minimum threshold amount. When the balance reaches above the minimum level, Fastag will be removed from the blacklist automatically.
Tag Not working| All about FASTag | Tag shows blacklisted in toll
How to solve FASTag Black List Issues
In order to claim your refund, submit the scanned FASTag back with all required documents in the form of attachments. If you have any questions or concerns regarding this process, please contact us on our toll-free number: 1800-120-4210 and mention your mobile phone number against which the tag has been registered together with the Vehicle Registration Number (VRN) or Tag ID. Our Customer Support representative will reach out to you to verify FASTag closure.
If your Fastag is blacklisted because it completed KYC at the bank account, you must resubmit your Fastag’s KYC to have it removed from the blacklist.
For more information, you can contact the customer care team at 1800-102-6480 or email us at [email protected] for further questions. It is vital to remember that you may get your FASTag KYC paperwork after activation.
Please recharge your FASTag as soon as possible to deactivate the blacklist. If you still can’t use your FASTag, contact your bank’s customer care center by phone (toll-free).
The Customer may simply dial 1033 from a mobile phone or landline to resolve the following problems: Even though the Tag is not blacklisted, I was stopped at the plaza because of a Tag blacklist violation. The payment terminal at the parking lot refuses to accept FASTag. The Tag cannot be read.
If you do not travel, your FASTag account will only be reactivated if you contact NHAI technical support. You may also reactivate the FASTag wallet by calling the NHAI customer care number at 1033.