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How do I manage Google Authenticator?

Answer

  1. On your device, go to your Google Account.
  2. At the top, in the navigation panel, tap Security.
  3. Under “Signing in to Google,” tap 2-Step Verification. …
  4. In the “Add more second steps to verify it’s you” section, under “Authenticator app,” tap Set up.
  5. Follow the on-screen steps.

How to Set Up Google Authenticator for 2-Factor Authentication


We’ve added a new screen to the app that lets you manage your 2-step verification tokens. Go to “Profile” > “Account Details” and then scroll down to the bottom of the page. You’ll see several options for managing 2-step including:

To add a new token, click “Add New Token”. This will open Google Authenticator on your mobile device so you can scan the QR code. Once complete, click “Save”. Anytime an existing token expires or is invalidated, it will be removed from this list as well. If there are any issues with managing these tokens, please email us at [email protected] .

How do I use Google Authenticator?

To generate a new token, click “Create New Token”. This will open Google Authenticator on your mobile device so you can scan the QR code. Once complete, click “Save”.

If you already have an expiration date set, ensure that it is correct in your profile page and then delete any existing expired tokens from this list by selecting them and clicking “Delete Selected Tokens”. You can also disable 2-step verification from this screen if you prefer not to use the feature.

How to Use Google Authenticator.

To finish generating a new token, just tap on the barcode icon at the bottom of your phone’s screen to generate a new barcode. When you are ready to log into LifeLock with two-factor authentication:

You’ll need your username (email address),

Your password, and either the barcode or number from your device.

When you are prompted to sign in, enter your credentials as usual and then select the “Use Google Authenticator” button. You’ll be asked to scan the QR code on your mobile device and then enter the verification code provided by Google Authenticator into our system. Note that this is only needed if you have been added a new token to your profile page. If not, please skip this step and proceed with signing in normally!

You will now be required to authenticate using both your username (email address) and a password generated by Google Authenticator on your phone. Once authenticated, you can set up other devices like Apple’s iPhone or iPad, an Android phone, or Blackberry to use Google Authenticator.

What happens if I uninstall LifeLock?

If you uninstalled LifeLock and then reinstall it again, your tokens will no longer work! If this happens to you, please reach out for help by emailing [email protected] . You can also verify that your tokens are still active and working correctly by visiting this link after logging into the app.

In addition, if you ever get a new mobile device with a new smartphone number, we’ll need to add your account on the new device using the same QR code scan process mentioned above. You just need to log into the app and go to “Profile” > “Account Details” and click the “Add New Token” button. You’ll be prompted to install Google Authenticator on your device, or open it if you already have it installed. Once done, you can scan any existing QR codes for all of your tokens from this screen by selecting them and clicking on the barcode icon at the bottom of your phone’s screen. This will generate a new barcode that you can use with each token by tapping on it and then entering in its verification code into our system.

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How do I change the email address associated with my account?

1) Visit our Account Management page here: https://www.lifelock.com/account-management/personalize-profile/

2) Enter the email address that you would like to use for your account. Please note that this is different from your username which is the email address on file at the time of your enrollment and cannot be changed.

3) Click “Change Profile” to confirm your new address. As a reminder, all other profile information can be managed just by logging into the app while signed in with an active profile.

NOTE: This is different from changing your username which can only be done by contacting our Member Services team. Please email [email protected] or call 1-800- LIFE LOCK (543-3562) to update the email address on your account.

What are recovery codes and where do I find them?

You can add a recovery code in two ways:

1 – In the app, tap the gear icon at the bottom right of your profile page, then select “Profile” > “Account Details” > Add Recovery Code. Enter your password and then hit “Send,” this will send an email with your code to the email address on file.

2 – On our website, click here to add a recovery code: https://www.lifelock.com/recovery_codes/

How do I change my password then?

You can change your password by doing one of two things:

1 – You can make a password reset from the app itself (see below). Please note that this will create a new token for you which you can use to access your account just like the first time you logged into Lifelock. This also requires that we re-verify all of your devices and thus may take up to 24 hours for them to become active again after changing your password. For this reason it.

How do I manage Google Authenticator?

1.On your device, go to your Google Account.
2.At the top, in the navigation panel, tap Security.
3.Under “Signing in to Google,” tap 2-Step Verification. …
4.In the “Add more second steps to verify it’s you” section, under “Authenticator app,” tap Set up.
5.Follow the on-screen steps.

How do I remove an account from Google Authenticator?

Now Open the Authy Android app. Tap and hold the desired authenticator account, and then select Remove. A notification window will be displayed advising your account will be deleted in 48 hours. Tap OK to continue.

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