How do I permanently delete my textPlus account?

Answer

1. To deleting your account.
2. Go to Nextplus.
3. Tap your info to remove.
4. Go to your mind about this request.

How to delete Textfree app account?

Log in to your account on textPlus.com and click on “Delete Account” at the bottom of the page. Or, log in to your textPlus app and go to ‘Menu > Settings > Delete My Account.’ Enter your email address and password then click ‘Confirm’. It will take up to 5 business days for us to permanently delete all account information from our servers. Once it’s been deleted you can’t recover it or reuse it with another username.

How do I remove my number from a friend’s phone?

If your friend is a textPlus member, they can remove your number from their phone by clicking “Remove Friend” in the ‘Menu’ of your profile. Otherwise, go to textPlus.com and log in to your account. Click on “Your Phone” at the top of the page then click ‘My Contacts’. Find and select the contact you want to remove then click ‘Remove Contact.’

I’m getting billed after deleting my account when I thought it was gone?

When you delete an account, all unused credits are deactivated so they no longer appear on your bill. Can you please check to ensure that there are no pending charges left on your profile page before requesting deletion again: Log in to www.textplus.com, go to ‘Menu > Settings’ and click on your name at the top of the page. Check that all charges have been removed from this page before confirming deletion again. If you still need help, please contact us here: http://teppy.co/2rJxUYI

Why do I keep getting billed for an account when I deleted it?

When you’ve activated credits once but not used them yet, they’re put into a pending state automatically so nothing is charged until the time of activation (which can be different depending on the time of purchase). When these unused pins eventually become active they will appear as “Past Due Charges” on your bill but will no longer be listed as a current account or any credit balance. To clear this up, you will need to contact us here: http://teppy.co/2rJxUYI

How do I delete the phone number associated with my textPlus profile?

Delete your account by going to www.textplus.com and clicking “Delete Account” at the bottom of the page then click ‘Confirm’. It’s possible that there may be one final pending charge for $0 listed on your bill after your number has been removed but it won’t appear as a new account or any credit balance later on. If you still need help, please submit a support request here: http://teppy.co/2rJxUYI

How do I delete my textPlus app account?

To permanently delete your textPlus app account, go to ‘Menu > Settings > Delete My Account in the app. It will take up to 5 business days for us to remove your account information from our servers so you can’t reuse it with another username. If you still need help, please submit a support request here: http://teppy.co/2rJxUYI

How To Fix Text Plus Sign Up Error

How do I delete an individual contact from my phone?

Please log in to www.textplus.com and click on “Your Phone” at the top of the page then click ‘My Contacts’. Find and select the contact that you want to remove then click ‘Remove Contact.’

How can I delete a group that I created?

Please log in to www.textplus.com and click on “Your Phone” at the top of the page then click ‘My Groups’. Find and select the group that you want to remove then click ‘Delete Group’. Please note: You cannot recover or reuse groups once they have been deleted. Please make sure it’s something you really want to do before confirming it!

I’m moving my number off textPlus/canceling my account, what should I know?

If your number is currently on our platform we’ll need about 5 business days’ notice before we can move your service over to another provider (you will not receive any charges from us during this time).

If your number is currently being used by an active account on our platform, we’ll need at least 1 week’s notice before we can release the number to another customer. This means you may receive charges for usage while your number is still in pending status until it becomes active and can be reassigned to another user. We recommend turning off any features that are not critical so there aren’t any additional charges made while waiting for your transfer to complete (or contact us if you want to remove a feature from the account).

Your credit limit will reduce by 30 minutes for every day left in pending status – if you’re canceling because of a billing error or other unauthorized charge, please make sure that amount has been credited to your account before canceling.

If you have a large balance of unused credits, we may request that some of those credits be used for the end date as part of our procedure in moving your number off our platform. Please talk with us about any concerns or questions that you might have!

What is ‘Pending Status’?

When an account is not active on our platform it enters a state called “pending status”. Pending status means the account has been temporarily disabled and/or other features removed until it can be reassigned to another user. Credits are returned to available at this time if the pins have not been spent yet – they will stay available until new ones are purchased or added back into the account.

If your account is in pending status you will not receive any charges from us during this time. Your credit limit will also increase by the number of minutes currently shown on your account and may be reduced after we are able to release the number to another user (if it’s a non-supported plan).

You can check the status of an individual account or all accounts on your phone by logging into www.textplus.com – look for ‘Your Phone’ at the top of the page then click ‘My Devices.’ If you see *PENDING* next to a device, that means it has been removed from our platform but hasn’t yet been assigned to another user (or moved back into active status).

How long does it take to add my phone number to textPlus?

We’ll need about 24 hours to process your order and turn on your service. If you still don’t see the green light in our app, please check if you may be running a version of Android that’s no longer supported by the app (you may need to install an older version of Android if this is the case – sorry for any inconvenience!)

If everything looks good there and you’re still not seeing it work, you can try powering off and back on your device then opening up our app again. Please let us know if this resolves it so we have more information on what’s going wrong!

To power off: hold down the power button (usually on the top or side) and swipe to power down. A confirmation will be asked – tap ‘Power off.’

To turn on: hold down the power button again and select ‘Restart.’ Again, a confirmation will be asked asking if you’re sure you want to restart – tap ‘OK’.

If your phone isn’t included in our list of supported devices please use this link to view more information about compatibility with Android devices and troubleshooting tips: http://bit.ly/1gtpS2r

Why do I need Android version 2.3 or higher?

Android 2.3 was released in 2010 – since then Google has provided users with plenty of advance notice that new operating systems would be requiring a minimum of 2.3 or higher for compatibility. This is why the app may no longer work on Android operating systems prior to 2.3 – sorry for any inconvenience!

You can check your current version by going to Settings > About Phone in your Android device (this will be different depending on manufacturer and model). You should see something similar to “Android version 4.1.X” if you’re running the correct version of Android, otherwise please try updating your operating system from Google Play or other supported app stores before installing our textPlus app: http://bit.ly/1mgaZy9

Why aren’t my long codes working?

We’re not currently supporting the ability to send or receive long codes. The app will still let you see your remaining credits for these but the service will not be able to send or receive long codes until this feature is supported again in the future.

How do I add minutes to my account?

If you’re using our textPlus app you can add more minutes by going into the menu then clicking ‘Add Minutes.’ You’ll need to confirm that you want the additional minutes added, and they will appear as a new button on your balance screen (it won’t cancel out any minutes currently on your account). If you’d like to continue adding more ($9 for 500 texts), just keep tapping ‘More Minutes’ after confirmation – this is intended as a quick way of adding multiple minutes (for users who have friends or family who might be sending them a lot of texts).

If you’d like to order over the phone, you can call our customer service team at 1-800-545-7784 (international users can call 603-470-3333 if they need assistance) and we’ll be happy to take your payment details over the phone. Please note that most plans will require an upfront pre-paid payment for setup – we should still be able to turn on your account within 24 hours after your order.

If you’re using the free version of textPlus, unfortunately, there’s no way to add more credits directly through the app but giving us a call is still a great option if you’d like to add more minutes to your account. If you’d like to order a specific plan, please note that these may still have an upfront pre-paid payment requirement and will take 2-3 business days for setup – again our customer service team can be reached at 1-800-545-7784 (international users can call 603-470-3333 if they need assistance).

If you’re using one of our paid devices we recommend trying the steps above before contacting us directly – thanks!

How do I sign up for textPlus?

The app is completely free – the only things you’ll pay for are optional additional features or plans within the app. We offer several ways that users can subscribe to plans that suit their needs: through the app, by calling our customer service team at 1-800-545-7784 (international users can call 603-470-3333 if they need assistance), or by ordering a prepaid device through the textPlus Store. We recommend trying to subscribe on your phone, as we’ve found that this is the easiest way to make sure you get set up quickly!

How do I add credits?

You can add additional credits from ‘Menu > More Minutes’. Confirm that you want these extra minutes added and they will appear as a new button on your balance screen. If you’d like to continue adding more ($9 for 500 texts), just keep tapping ‘More Minutes’ after confirmation – this is intended as a quick way of adding multiple minutes (for users who have friends or family who might be sending them a lot of texts). If you’d like to order over the phone, you can call our customer service team at 1-800-545-7784 (international users can call 603-470-3333 if they need assistance) and we’ll be happy to take your payment details over the phone. Please note that most plans will require an upfront pre-paid payment for setup – we should still be able to turn on your account within 24 hours after your order.

Please remember that the free version of textPlus doesn’t allow credits to be added directly through the app but giving us a call is still a great option if you’d like to add more minutes to your account. If you’d like to order a specific plan, please note that these may still have an upfront pre-paid payment requirement and will take 2-3 business days for setup – again our customer service team can be reached at 1-800-545-7784 (international users can call 603-470-3333 if they need assistance).

If you’re having trouble adding credits through the phone or we don’t offer your operating system yet, consider ordering one of our devices directly from textPlus.com instead.