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How do I recover my Moonton account?

Answer

This is how to reset your Moonton account:

Open Account Settings – “Account Center” – “Change MyMoonton Password”

Enter a new password you will use from now on then click “Send me my password”

If you did not receive the email with your login information, check in your Trash/Spam category.

If you have forgotten your username, password or login email address, please submit a ticket to our support team and provide us with the following information:

1. Country/region where account was created

2. Account ID and its first 5 characters (i.e., C00… etc)

3. The last transaction on the account if there is any or the date it was last accessed when it was active If you are unable to access your account, please contact us from an alternate email address we can use to verify your identity on [email protected] . Please be aware that all recovery requests will be processed manually by our customer service team during business hours (Mon-Fri 9am-6pm CST, Sat-Sun 9am-5pm CST).

If you have forgotten your username, password or login email address, please submit a ticket to our support team and provide us with the following information:1. Country/region where account was created2. Account ID and its first 5 characters (i.e., C00… etc)3. The last transaction on the account if there is any or the date it was last accessed when it was active If you are unable to access your account, please contact us from an alternate email address we can use to verify your identity on [email protected] . Please be aware that all recovery requests will be processed manually by our customer service team during business hours (Mon-Fri 9am-6pm CST, Sat-Sun 9am-5pm CST).

How can I change the e-mail associated with my Moonton account?

All profile information, including the email address tied to your game account, can be updated online. Please log into your account and visit this page: https://accounts.moonton.com/user/profile . Simply enter in a new email address within the ‘Email’ field and click on ‘Update.’ Please keep in mind that you must also verify your new email address before it is able to be used for login purposes.

All profile information, including the email address tied to your game account, can be updated online. Please log into your account and visit this page: https://accounts.moonton.com/user/profile . Simply enter in a new email address within the ‘Email’ field and click on ‘Update.’ Please keep in mind that you must also verify your new email address before it is able to be used for login purposes.


What do I need to do to recover my account?

If your account was disabled or suspended by Moonton, please submit a ticket with the information below. Our customer service team manually reviews all requests during regular business hours (Mon-Fri 9am-6pm CST, Sat-Sun 9am-5pm CST) and if everything is confirmed, we will restore access back to your game account as soon as possible.

1. The email address associated with your game account (i.e. [email protected])

2. Your username and the first 5 characters of your account ID (i.e., C00… etc) If you are unable to access or login to your Moonton account, please contact us as soon as possible from an alternate email address we can use to verify your identity on [email protected] .

If your account was disabled or suspended by Moonton, please submit a ticket with the information below. Our customer service team manually reviews all requests during regular business hours (Mon-Fri 9am-6pm CST, Sat-Sun 9am-5pm CST) and if everything is confirmed, we will restore access back to your game account as soon as possible.1. The email address associated with your game account (i.e. [email protected])2. Your username and the first 5 characters of your account ID (i.e., C00… etc) If you are unable to access or login to your Moonton account, please contact us as soon as possible from an alternate email address we can use to verify your identity on [email protected] .

How do I transfer a World of Tanks Clan into a War Robots Clan?

If you are the leader of a World of Tanks clan that meets our requirements for transferring, please submit a ticket with the following information:

1) Contact information

2) Gamertag or Username of the leader of your World of Tanks clan (if a player, include their in-game name as well)

3) Clan name from WoT and current CWL divisions (i.e., WOT_ClanName – [CWL] Gold Division;

If you are the leader of a World of Tanks clan that meets our requirements for transferring, please submit a ticket with the following information:1) Contact information2) Gamertag or Username of the leader of your World of Tanks clan (if a player, include their in-game name as well)3) Clan name from WoT and current CWL divisions (i.e., WOT_ClanName – [CWL] Gold Division; http://wot-news.com/clans )

How do I update my clan logo?

The War Robots app is available to both iOS and Android users in the Google Play Store and Apple’s App Store. Please visit each app store to login with your War Robots account credentials and then go to this page: https://play.google.com/apps/testing/com.pixonic.warrobots or https://itunes.apple….3456732210?mt=8 . After logging into the game interface on the web, you will be able to upload a new version of your 544x320px logo image file (.png format) that will be used on your clan’s profile page.

How do I recover my Moonton account?

This is how to reset your Moonton account:
Open Account Settings – “Account Center” – “Change MyMoonton Password”
Enter a new password you will use from now on then click “Send me my password”
If you did not receive the email with your login information, check in your Trash/Spam category.

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