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How do I remove an Xbox account from my Xbox one?

Answer

  1. From your Xbox One’s Home screen, press the Xbox button on the controller.
  2. In the menu, Tab “System“.
  3. Tab to “Account
  4. Select “Remove accounts” and press A.
  5. Select the profile that you want to delete and press A.

How to Remove USER accounts from XBOX One Console?

Locate and select Network > Network settings. Under “Current network,” you will see information about your home network and any networks that your console joins when visiting friends or playing multiplayer games across Xbox Live. This will also display which Wireless access points are available for you to connect to, along with any IP configuration details (DNS address, etc.). If a wireless connection is listed under Connected devices in this section then there’s something connected to that wireless connection. Select that connection. At the top of your screen, select Edit to open the settings menu for this wireless connection. Scroll to the bottom and then select Advanced options. In “Advanced Options,” select Remove network. On the next screen, you’ll be asked if you’d like to remove all titles from this network console and disconnect it from Xbox Live or leave its data on the console but clear out any saved games/other information related to that network.

Once an account is removed, a user can no longer play purchased movies or TV shows, nor stream video content (like Netflix) or use apps (like Skype) associated with that account:

If I delete my local profile will it affect my Gamertag?

No. You will still have the same Gamertag. However, some of your community content, such as game prices and profile colors may no longer appear for you or friends that are using different consoles. Additionally, any demos/content you downloaded from Xbox Live before deleting your local user account will be lost. Also, if your Gamertag is used on another console on Xbox Live it may take up to 24 hours to become usable again with this console.

My kids broke my Xbox One and I want a refund but Microsoft says I need an invoice?

There are special rules for intent to resell an item in most cases because this impacts how we handle the return process: We recommend checking with your retailer first regarding their policies when purchasing an item with the intent to resell. In the case of providing proof of purchase for a warranty replacement. You’ll want to remove your original console from your account. If you are experiencing difficulties with an Xbox One that needs repair, you can visit the Support page at support.xbox.com for help resolving the issue or learn more about warranty options.

I am a child and I have my own bank card, but I do not purchase anything? How do I get rid of my profile? [Post launch update: We’ve expanded these steps to include detail around mixing family accounts]

Update June 18th: In order to make it easier for a parent to keep their family secure online, we have added some additional steps to our process for removing a child’s Microsoft account from a console. A parent can now remove their child’s Microsoft account at any time from their child’s profile.

How to Delete a Profile on Xbox 360

Here’s what you do:

Sign in with your Microsoft account. Go to the Account page, and select Remove person. Select a reason for removing this person, and then select Continue Choose Remove when asked if you are sure you want to remove this person from your family. This will take you to the Your family section of the Account page where there will now be one less person listed as part of your family. If there are other accounts that belong to an adult in their own right, they can continue using those accounts on Xbox One consoles but not add additional accounts for friends or family members as detailed above until they are removed from the console by an adult (or guardian) who is a parent or legal guardian of that person.

We have expanded the steps to include: If you are trying to remove a child’s profile from your console, it may be because they were previously playing games and downloading content with their own Microsoft account. While the Xbox One allows one free unshared Gamertag per console as part of Family Settings, these accounts can also be used on other consoles in the home by anyone with access to those profiles. To make sure that children cannot play games purchased from an adult’s Microsoft account, for example, follow these steps: 1) Sign in with your Microsoft account and go to the Account tab 2) Select Manage family members to open the Family Settings page 3) Under “Family sharing,” choose the option that allows you to share content with family members, but not allow others to use your account 4) Select the child’s account. At this point, they can no longer play games on your console using their own Microsoft account. In order to continue playing those downloaded games: 1) Sign in with your Microsoft account and select My Games & apps 2) Under “Ready to Install,” choose the game or app that is being blocked

I don’t want my kids buying stuff anymore without talking to me first? How do I remove a Child from my Family Settings?

Children under 18 who have an Xbox Live free subscription are included by default for automatic purchases within a Family Setting. However if an adult with a full paid subscription removes them from their Family Settings, the child will be excluded from purchasing free or paid subscriptions. In addition, for users in a Child account state, you can remove them from your family via the Xbox One console:

Sign in with your Microsoft account. Select Settings > All Settings and go to Accounts. Under “Family”, choose to Add a family member and select either I want to create an account for someone or I want to share my current account with someone. This option will allow adult family members to add or retrieve Child accounts on their own. If you are trying to remove a child’s profile from your console, it may be because they were previously playing games and downloading content with their own Microsoft account. While the Xbox One allows one free unshared Gamertag per console as part of Family Settings, these accounts can also be used on other consoles in the home by anyone with access to those profiles. To make sure that children cannot play games purchased from an adult’s Microsoft account, for example, follow these steps: 1) Sign in with your Microsoft account and go to the Account tab 2) Select Manage family members to open the Family Settings page 3) Under “Family sharing,” choose the option that allows you to share content with family members, but not allow others to use your account 4) Select the child’s account. At this point, they can no longer play games on your console using their own Microsoft account. In order to continue playing those downloaded games.

I bought an Xbox One bundle and would like to return my console within 14 days?

To return your Xbox One Bundle purchased at a retail store you are responsible for packing the item carefully and safely so that it arrives in the same condition as when you received it. To help with this, we recommend insuring your shipment for loss or damage by using a service such as

If you have any questions about how to pack the unit, please contact our support team. We suggest either using a traceable method of shipping or purchasing insurance/tracking information online before returning your product. Only standard shipping will be refunded if tracking is not provided and there is no proof that delivery was attempted. If you need additional assistance, please

What if I received a defective product?

If you have an issue with your item, please visit xbox.com/support or call 1-800-4MY-XBOX (1-800-469-9269) for more information on how to return the product back to us for replacement within 14 days of purchase. If your issue is determined by our Support team as a manufacturer defect, you will need to contact the manufacturer directly. Select Contact Us at the bottom of the page Choose the category of inquiry from the drop-down menu Under “Tell us about” select Purchases and Billing Enter into an explanation about why you want to return your purchased item (we require this step). Provide proof of purchase for what you would like returned If a refund is in order, please note these special rules regarding returns for refunds: Items over $5 may be subject to a restocking fee between 10% – 25%. Items less than $5 are not subject to a restocking fee. If you purchase a new item from the Microsoft Store that is being returned, the replacement item will be store credit. Original shipping charges will not be refunded and return shipping may be deducted from your refund depending on the condition of the returned product(s). For more information please review our returns policy at Purchases & Billing Support – Return Center Online In order to raise a support case with Xbox Customer Service you can use this webform.If you have any questions about how to pack the unit, please contact our support team. We suggest either using a traceable method of shipping or purchasing insurance/tracking information online before returning your product. Only standard shipping will be refunded if tracking is not provided and there is no proof that delivery was attempted. If you need additional assistance please contact us In order to raise a support case with Xbox Customer Service you can use this webform.

How do I remove an Xbox account from my Xbox one?

1. From your Xbox One’s Home screen, press the Xbox button on the controller.
2. In the menu, Tab “System“.
3. Tab to “Account
4. Select “Remove accounts” and press A.
5. Select the profile that you want to delete and press A.

How do I remove my Xbox account from another console?

Go to Settings, and then select System. Select Storage. Select All Devices. Select Gamer Profile On the account picture screen choose Xbox Gamertags Choose “Delete profile” by Gamertag you want to delete from your device profiles

Can you unlink an Xbox account?

To sign out of an Xbox Live account, all you have to do is click ‘Sign Out’ from the screens in question (or press X when on the main menu). If yes is selected after clicking or pressing, a new screen will pop up asking if you’d like to officially unlink your account. Click Yes and return to the Start Game screen where you can sign in with another user.

How do I remove a Microsoft account from my Xbox Live account?

To remove an email account from your device, select Settings > Accounts > Email & accounts. Select the email account you want to remove and then delete.

How can you tell if someone is using your Xbox Live account?

If you’re concerned that your Microsoft account was misused, go to the Recent activity page where you can see when and where your Microsoft account was last accessed.

How do I remove my number from my Xbox Gamertag?

The system views your Gamertag as just a label because it does not support the new Gamertag system. In order to fix/change this, you need to change your Gamertag entirely.

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