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How do I remove devices from my HIK Connect app?

Answer

  1. Add the device by scanning QR code or Hik-Connect domain.
  2. On the Result page, tap Unbind Device to start unbind the device from its account.
  3. On the Unbind Device page, enter the device password and the verification code displayed on the image.
  4. Tap Finish.


Go to your My Devices screen and click the trash icon next to each device that is no longer associated with you or your organization. Then, click the ‘Remove Device’ button and confirm that you wish to remove this device. Click Here for a visual guide.

How do I re-add devices back into my HIK Connect app?

If you’ve removed a device in error, follow these instructions to add it back into your account: Go to your My Devices screen and press the “+” sign at the bottom of the list of devices. From there, select how you want that particular device added (by serial number or by email). Follow the steps required by the wizard and once complete, the device should appear on your My Devices screen. Click Here for a visual guide.

How do I change my email address in the app?

Go to your Settings page and tap on Email, which is located at the bottom of the screen under “USER ACCOUNT.” From there you will be able to enter a new email address or re-enter an old one. You can also add additional emails by tapping Add Email and entering another account (work, school, etc.). Once complete, press Save at the top of the screen. Note: If this email has previously been added into HIK Connect it will not show up on this list but you may choose it from here if you have access to that particular email address through your work, school, or some other available email account.

How do I update my username in the app?

Go to your Settings page and tap on Username, which is located directly under ‘Email’ at the bottom of the screen under “USER ACCOUNT”. From there you will be able to enter a new username or re-enter an old one. Once complete, press Save at the top of the screen. Note: If this username has previously been added into HIK Connect it will not show up on this list but you may choose it from here if you have access to that particular email address through your work, school, or some other available email account. Click Here for a visual guide.


How do I update my password in the app?

Go to your Settings page and tap on Password, which is located directly under ‘Username’ at the bottom of the screen under “USER ACCOUNT”. Enter a new password. Once complete, press Save at the top of the screen. Note: If this username has previously been added into HIK Connect it will not show up on this list but you may choose it from here if you have access to that particular email address through your work, school, or some other available email account. Click Here for a visual guide.

How do I setup Push Notifications?

If you would like to receive push notifications regarding important announcements and notices from HIK-Connect as well as updates about networking events and health screenings, please visit your App Settings page by tapping on the gear icon in the bottom right corner of your screen. Scroll to Push Notifications and select either All or Only Important Alerts. This will allow you to choose how much information is sent directly to your phone.

How do I setup Reminder Notifications?

If you would like to receive reminders regarding upcoming appointments as well as important notes from HIK-Connect such as new events and health screening notices, go to your App Settings page by tapping on the gear icon at the bottom right corner of your screen. Scroll down to Reminders and select On or Off depending on whether or not you would like to receive them. This will allow you to choose how much information is sent directly to your phone.

How do I add a new user into my account?

Go to your Settings page and tap on Add New User at the bottom of the screen under “USER ACCOUNT.” Once there, select whether you’d like them added by email or username/password. Enter their first and last name (this can be different than what’s associated with that email). Tap Next and enter the username/email address associated with this person as well as their password. Before moving on to Step 5, make sure the e-mail address entered in Step 4 matches exactly that which was provided upon registration & confirmation; this is important because this is the primary method by which we will communicate with them.

Once complete, tap Next to continue. You must set up each new user’s notification preferences before moving on to Step 6; please note Push and Reminders are connected together so if one is turned off then both will be turned off for that new user. If a new user has previously been added into HIK Connect it will not show up on this list but you may choose them from here if you have access to that particular email address through your work, school, or some other available email account. Once complete, press Save at the top of the screen and move onto Step 6 (this page looks slightly different depending on whether you’re adding a User or an Admin).

How do I remove an Admin? (for Employers)

If you would like to remove someone from your account as an Admin because they are no longer with your company or you’ve simply changed their role within the organization then you can remove them by following these steps: From the home screen tap on Account in the top right corner of the screen. Tap on Manage Users at the bottom of this page and then tap on Remove Admins next to the Administrator that needs to be deleted from this account. A confirmation message will pop up with a button labeled Delete; tap on it and confirm your choice if prompted. Once complete, press Save at the top of the screen and move onto Step 6 as outlined above (this page looks slightly different depending on whether you’re adding a User or an Admin).

How do I update my account information?

Edit your Account Information from the Settings page by tapping on Edit next to the appropriate profile at the bottom of this screen. You will need to confirm your password; please note that passwords are case sensitive so make sure you retype it in exactly how you originally entered it. From there, select if you’d like push and/or reminders turned on for your account. Press Save after your changes have been made to update them onto your HIK Connect Card. Click Here for a visual guide.

How do I remove devices from my HIK Connect app?

1. Add the device by scanning QR code or Hik-Connect domain.
2. On the Result page, tap Unbind Device to start unbind the device from its account.
3. On the Unbind Device page, enter the device password and the verification code displayed on the image.
4. Tap Finish.

How many devices on Hik-Connect?

HIK-Connect’s previous version of the app only allowed one device to be registered on an account. To watch a video that was shared with another account, you would need to register on it first. New sharing function allows devices to play shared streams without registering it, which means users can use things like Facebook or YouTube as their login credentials instead of usernames and passwords

How can I see shared devices on Hik-Connect?

Open a Web browser and go to www.hik-connect.com, login to My Shared Devices, select the e-mail address you would like to share your device with ([email protected]), then enter the email address of the hik-connect account you want to share your device with ([email protected]). Then on Choose a Device Type: give them our Windows 10 Pro laptop which is set as shared only so that they can access it remotely when we’re not home or online and press Share

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