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How do I remove my bank details from Xbox one?

Answer

  1. Log in to the Payment options page with your Microsoft account.
  2. Find and select from the list of payment options you want to remove, then click Remove.
  3. Confirm that you want to remove the selected option by selecting Yes.

I’ve already try using the phone app and go to settings then delete saved credit cards but it didn’t work. Please help, I need my money back from my recent transaction.

Post edited by snobz on December 2017

xbox one keeps asking for bank details when buying games online ? i thought this was automatic now? ive tried deleting them etc but they just keep coming back ? anyone else have this problem? christ its turning me off playing on xbox lol!

I have same problem also I ask Microsoft Support about this issue and pass me to Billing Department where they said sometime in our Account History we had bank card save on out account even if its removed when you go look at Payment History under Payment Option you can see it there so basically having bank card save on your account doesn’t mean it still there because its linked to Payment History any time you go look at your friends Xbox saying “Hey what’s up, do you want to play?” or if you are doing a transaction such as buying game in Marketplace and the system will show you that bank card is still save on your Account even though its not, so basically any time you complete a transactions your bank details will be shown under “Payment Option” then automatically removed from Payment Option but its remain in Transaction History until one of your account member completely remove it. Luckily I’m having PayPal with Microsoft/Xbox One so I don’t have this issue because I can use my PayPal as payment option for anything. –Lahcen-santamaria1009 (talk) 15:59, 28 February 2016 (UTC)

I had same Issue on Xbox One until I found that if i delete my Creditcard from Microsoft Account and Log into my Xbox Live with a new account then log back onto xbox live it will then ask me to input again but work. It doesn’t happen everytime but most of the time with this trick

Xbox one keeps asking for bank details when buying games online ? i thought this was automatic now? ive tried deleting them etc but they just keep coming back ? anyone else have this problem? christ its turning me off playing on xbox lol!

Xbox Live keeps asking for bank details when buying games online ? i thought this was automatic now? ive tried deleting them etc but they just keep coming back ? anyone else have this problem? christ its turning me off playing on xbox lol!

I’ve had the same issue, only a couple of months ago it would not even let me buy things without entering my credit card and address. I used to be able to buy 3-5 games a month and it would not ask, so late last year I started using one specifically for Xbox One transactions. It did the exact same thing, one day it just started popping up the screen asking for my card. I tried to delete the saved information but I’m not able to edit/delete anything in the Xbox Live Account settings and navigating that menu is so clunky. This has really killed my gaming enthusiasm as when i buy a game on xbox live, or even attempt to do so, I have to spend 15 minutes removing this stupid credit card info from my account & reentering it every time. Please fix this

Xbox one keeps asking for bank details when buying games online ? i thought this was automatic now? ive tried deleting them etc but they just keep coming back ? anyone else have this problem? christ its turning me off playing on xbox lol!

Same problem here, I’m so sick of it. It’s nothing to do with my account information or anything like that. As soon as I go to buy a game I have to delete the credit card info from my billing options and put in again. I’ve also since started using PayPal for online stuff instead and haven’t had the problem since then – probably because this has become the only payment option on my Live account now! Come on MS just fix this ASAP! (Xbox One)

I too am experiencing problems with Xbox no longer storing your bank details even if you select not store them during sign up . This is becoming very annoying when trying to purchase content . Tried deleting & reentering bank details & still wouldn’t work

I’ve never had this issue in the past and I changed my credit card details using the website a while back. It will still not store my new details but keeps coming up with an error when trying to change it on the site (“Your account settings currently do not allow you to make changes.”)

Xbox one keeps asking for bank details when buying games online? i thought this was automatic now? ive tried deleting them etc but they just keep coming back ? anyone else have this problem? christ its turning me off playing on xbox lol! – same here. I got around it by having two xbox live accounts (one for fast track stuff, all purchased content is put automatically onto that account). My main account which is linked to my bank account has no issues with payments. That way I am able to use my main account for stuff like live parties, and recent games list, etc.

Same problem here, I’m so sick of it. It’s nothing to do with my account information or anything like that. As soon as I go to buy a game I have to delete the credit card info from my billing options and put in again.

This seems to be a common issue on Xbox One according to google search – http://support.xbox.com/en-US/xbox-one/payments/other-payment-issues#p…

I was having the same problems in March this year (2014) but today (August 2014) I don’t have the problem. The whole idea of putting your CC details in is pretty stupid to begin with (just like any other console). Would be better if purchases could just be billed directly to a CC account when they go through.

How do I remove my bank details from Xbox one?

1. Log in to the Payment options page with your Microsoft account.
2. Find and select from the list of payment options you want to remove, then click Remove.
3. Confirm that you want to remove the selected option by selecting Yes.

How do I remove my debit card from Xbox one?

Select Profile & system > Settings > Account > Payment & billing. In the box that contains your current payment option, select Remove. Select Yes, remove to confirm removal of this payment option in the future too.

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If you can’t remove your payment option, it might be because the Xbox service is experiencing an issue.
If this is the case, you’ll need to change how you pay for that subscription before removing payment information.

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