Most carriers support LTE calling, but it may need to be activated on your device. You can check and enable LTE calling by following these simple steps:
- Open the Settings app on your Galaxy S10.
- Tap on Connections.
- Select Mobile networks.
- Tap on LTE / 4G / 3G or Network mode.
- Choose LTE/WCDMA/GSM (auto connect) or a similar option that includes LTE.
If LTE calling is not active even after selecting the proper network mode, contact your carrier. Some carriers require you to enable VoLTE features remotely or through your account settings.
It is also helpful to understand the advantages of LTE calling. Besides voice clarity and faster connections, LTE calls are more efficient for network operators. They allow for better spectrum use and reduce the load on older networks, improving overall coverage and performance for everyone.
Keep in mind, your Galaxy S10’s software and your carrier’s network must support LTE calling. If you’re experiencing issues, check for software updates or contact your service provider for troubleshooting tips. Enabling LTE calling unlocks a more seamless communication experience on your Galaxy S10, making calls clearer and more reliable. This is especially beneficial in areas with strong LTE coverage, ensuring you get the most out of your device and network service.
Common Issues with LTE Calling on Samsung Galaxy S10
If you use LTE calling on your Samsung Galaxy S10 and experience problems, you are not alone. Many users face issues like connection failures, dropped calls, or poor signal quality. These problems can be frustrating, but most are fixable with some simple troubleshooting steps. This section will guide you through common LTE calling issues on the Galaxy S10 and how to resolve them quickly.
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1. LTE Calling Not Working or Not Available
If your Galaxy S10 shows that LTE calling is unavailable, it could be due to incorrect network settings or software glitches. First, ensure your carrier supports LTE calling in your area. Next, check that your phone’s software is up to date. You can do this by going to Settings > Software update.
Then, verify that LTE calling is enabled. Navigate to Settings > Connections > Mobile networks, and look for Advanced calls or VoLTE calls. Make sure it is turned on. If the option is missing, contact your carrier for assistance or check their website for specific instructions.
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2. Dropped LTE Calls or Poor Connectivity
Experiencing dropped calls or weak LTE signals can be caused by network congestion, interference, or improper configurations. Start by toggling airplane mode on and off. This refreshes your device’s network connection. Additionally, restart your Galaxy S10 to clear temporary glitches.
If the problem persists, reset your network settings by going to Settings > General management > Reset > Reset network settings. Be aware that this will erase saved Wi-Fi networks and Bluetooth devices.
You can also try manually selecting a different network operator under Network operators. Sometimes switching to a different band or provider improves call stability.
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3. No Signal or Limited LTE Coverage
If your Galaxy S10 shows no signal or limited LTE coverage, check your location. Sometimes, poor coverage is temporary, especially indoors or underground. Move outdoors or to a location with a clearer signal.
Ensure your SIM card is properly inserted and not damaged. If necessary, remove and reinsert the SIM card carefully. You can also try testing the SIM card in another device to see if the issue is with the card itself.
If the problem persists, contact your carrier to verify if there are network outages or account issues. They can usually run diagnostics remotely or suggest further steps.
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4. Compatibility and Carrier Restrictions
Not all Galaxy S10 models support all LTE bands or VoLTE features used by every carrier. Check with your carrier to confirm your device is compatible with their LTE network and VoLTE services. Sometimes, a software update or specific network settings are needed.
Visit your carrier’s website for recommended APN (Access Point Name) settings and ensure they are correctly entered on your device. Go to Settings > Connections > Mobile networks > Access Point Names to view or edit these settings.
If troubleshooting these common issues does not resolve your LTE calling problems, consider visiting a Samsung service center or contacting your carrier. Usually, they can identify network or device-specific issues and help you get back to clear, reliable LTE calls.
How to Check Your Network Settings for LTE Calls
If you’re experiencing issues with LTE calls or just want to make sure your device is properly set up, checking your network settings is an important step. LTE calling, also known as VoLTE (Voice over LTE), allows you to make high-quality calls over the 4G network. Ensuring it is enabled and configured correctly can improve your calling experience.
- Open your device’s settings menu. On most smartphones, this can be found by tapping the gear icon on the home screen or app drawer.
- Navigate to the cellular or mobile network settings. This might be labeled as “Connections,” “Network & Internet,” “Cellular,” or similar.
- Check your network type. Find the option that shows your network mode. It could be labeled as “Network mode,” “Preferred network type,” or “Mobile network.” Ensure it is set to include LTE or 4G LTE. Common options include “LTE/4G/3G/2G auto” or “LTE only.”
- Verify VoLTE is enabled. Look for an option called “VoLTE calls,” “HD Voice,” or “Enhanced Calling.” Make sure this is toggled to ON. If you do not see this option, your carrier may not support VoLTE on your device yet.
- Check if your device is registered for LTE. Some phones display network status icons in the status bar. Look for the LTE icon. If you see 3G or 2G icons instead, your device may not be connected to LTE for calls.
- Update your carrier settings. If LTE calling is not working as expected, consider updating your carrier profile or SIM card. This can often be done by restarting your device or checking for carrier updates in the settings menu.
- Confirm your plan includes LTE calling. Some mobile plans do not support VoLTE. Contact your carrier or check your plan details if you are unsure.
By walking through these steps, you can ensure that your network settings are correctly configured for LTE calls. Remember, if you do not see VoLTE options or LTE icons, it may be due to device limitations or carrier restrictions. In such cases, contacting your carrier’s customer support can help resolve any configuration issues or clarify support status.
For older devices or network problems, toggling airplane mode on and off or restarting your device can also refresh network connections. Keeping your device software up to date is another good practice to ensure compatibility with the latest network features.
Troubleshooting SIM Card and Firmware Problems
If you’re experiencing issues with LTE calling, it could be due to SIM card errors or firmware glitches. These problems often prevent your device from connecting properly to your mobile network. Fortunately, many common problems can be fixed with simple troubleshooting steps. Here is a step-by-step guide to help you diagnose and resolve these issues.
- Check the SIM Card Placement: Turn off your device and remove the SIM card. Inspect it for dirt, damage, or misalignment. Clean the SIM gently with a soft cloth. Reinsert it properly, making sure it fits snugly in the tray. Turn on your device and test if LTE calling now works.
- Test the SIM Card in Another Device: To determine if the problem is with the SIM card or the phone, insert your SIM into a different compatible device. If LTE calling works in the second device, your SIM card is likely fine. If not, the SIM card may be faulty and need replacement.
- Update Your Device Firmware: Firmware glitches can disrupt LTE calling. Check if your device has the latest firmware installed. Go to your device settings, find the software update section, and follow the prompts to update. Installing the latest firmware can fix bugs and improve network compatibility.
- Reset Network Settings: Sometimes, network settings can become corrupted. Resetting them often resolves LTE and SIM errors. In your device settings, look for “Reset” or “Network Settings Reset.” Confirm and restart your phone. After the reset, re-enter your network credentials if needed.
- Check for Firmware Corruption: If your firmware is corrupted, installing a factory reset or re-flashing the firmware may be necessary. This process varies by device and can involve downloading official firmware from the manufacturer’s website. Be cautious and follow instructions carefully to avoid bricking your device.
- Verify Carrier Compatibility: Confirm that your device supports LTE calling with your carrier. Some devices might need specific firmware or carrier settings enabled. Contact your mobile provider for confirmation and ask if your device needs special configuration.
- Contact Customer Support: If all the above steps fail, contact your carrier or device manufacturer. Your SIM card or firmware might require professional inspection or replacement. Document any error messages you see, as these can help support staff diagnose the issue quickly.
By following these steps, you can usually identify whether the problem lies with the SIM card, the firmware, or other network settings. Regular updates, proper SIM handling, and resetting network configurations are key to maintaining smooth LTE calling functionality. Avoid rushing into replacement or advanced solutions until simpler troubleshooting is completed, as many issues are easily resolved this way.
Tips to Improve LTE Signal and Call Quality
If you’re experiencing weak LTE signal or poor call quality on your Galaxy S10, don’t worry. There are several simple steps you can take to boost your signal strength and enjoy clearer calls. Improving your LTE connection can make a big difference in your daily smartphone experience. Below are practical tips to help you get better signal and call quality.
- Move to a Different Location
Coverage can vary depending on where you are. Try moving closer to windows or to higher floors if you’re indoors. Being in open areas, away from thick walls or large metal objects, can significantly improve LTE signal strength. If you’re in a basement or underground area, consider moving to a higher floor or outside for better reception.
- Restart Your Phone
A simple restart can often resolve temporary network issues. Turn off your Galaxy S10, wait for about 10 seconds, then turn it back on. This refreshes your network connection and may improve LTE performance almost immediately.
- Enable & Disable Airplane Mode
If your LTE signal is weak, toggling airplane mode can help reconnect your device to the cellular network. Swipe down from the top of your screen, tap the airplane icon to enable airplane mode, wait for 10 seconds, then tap again to disable it. Your phone will then attempt to reconnect to the best available network.
- Update Network Settings and Carrier Software
Make sure your Galaxy S10 has the latest software updates. Go to Settings > Software update and check for updates. Carriers often release updates that improve network compatibility and performance. Installing these updates can help you get better LTE signal and clearer calls.
- Manually Select a Network
If your device is having trouble connecting to the best LTE network, try manually selecting a network. Go to Settings > Connections > Mobile networks > Network operators. Wait for your phone to scan available networks, then choose a less congested or stronger signal option. This can improve both signal strength and call quality.
- Check for Interference and Limit Background Apps
Interference from Wi-Fi, Bluetooth, or other electronic devices can weaken cellular signals. Move your phone away from such devices. Additionally, close background apps that use a lot of data or processing power, as they can impact call quality and LTE connection. You can do this from the recent apps menu.
- Use Wi-Fi Calling When Available
If your LTE signal remains weak indoors, Wi-Fi calling can be a helpful alternative. Enable it in Settings > Connections > Wi-Fi calling. This feature allows your calls to go through your Wi-Fi network, giving you clearer, more reliable call quality when LTE isn’t sufficient.
| Troubleshooting Tips | What to Do |
|---|---|
| Your signal drops frequently | Switch between 4G and LTE modes or restart your device |
| Calls are choppy or cut out | Check for interference, clear background apps, or enable Wi-Fi calling |
| Network doesn’t improve after troubleshooting | Contact your carrier for network support or consider a SIM card replacement |
Fixing Software Glitches That Block LTE Calls
Software glitches are a common reason why LTE calls may not go through on your mobile device. These issues can be caused by outdated apps, incorrect network settings, or temporary bugs in your device’s software. The good news is, many of these problems can be fixed with simple troubleshooting steps. Let’s walk through how to identify and resolve software-related issues that interfere with LTE calling.
- Restart Your Device
- Update Your Software and Apps
- Reset Network Settings
- Open Settings
- Navigate to Network & Internet or Connections
- Tap on Reset Network Settings
- Confirm and restart your device when prompted
- Check for Carrier Settings Update
- Open Settings
- Go to About Phone or About Device
- Select Carrier or Network
- Tap on Update Profile or Update Settings if available
- Disable and Re-Enable Mobile Data
- Open Settings
- Toggle Mobile Data or Cellular Data off
- Wait a few seconds, then toggle it back on
- Perform a Factory Reset (If Necessary)
- Go to Settings
- Select Reset or Backup & Reset
- Choose Factory Data Reset
- Follow prompts to reset your device to factory settings
Sometimes, a quick restart can resolve temporary glitches. Power off your phone, wait a few seconds, then turn it back on. This process refreshes your device’s software, clearing minor bugs that might block LTE calls.
Keeping your device’s operating system and apps up to date ensures you have the latest bug fixes and improvements. Go to your device settings, check for software updates, and install any available updates. Also, update your carrier or network-related apps from your app store.
If LTE calls are still blocked, resetting your network settings can help. This action resets Wi-Fi, Bluetooth, and mobile data configurations to default. To do this:
Note: This step may erase saved Wi-Fi passwords and Bluetooth pairings, so be prepared to re-enter them.
Carriers occasionally release updates that improve network connectivity. To check:
This can resolve issues where your device’s software isn’t fully compatible with your network’s LTE services.
Turning your mobile data off and on can sometimes fix LTE glitches:
Check if your device can now make LTE calls. If not, proceed to the next step.
If none of the above steps work, a factory reset may resolve deep-seated software issues. Before doing this, back up important data. Then:
This should be a last resort, as it erases all data from your phone. If problems persist after a reset, contact your carrier or device manufacturer for further support.
When to Contact Support for LTE Calling Issues
If your LTE calling is not working properly, it can be frustrating. Sometimes, issues are simple to fix, but other times professional support is needed. Recognizing when to reach out to your service provider or device manufacturer ensures a quicker resolution and avoids unnecessary troubleshooting.
There are several signs that suggest you should contact support for LTE calling problems. These include persistent connectivity issues, inability to make or receive calls, or if your LTE network shows as unavailable despite showing full signal bars. If you’ve tried basic troubleshooting steps without success, it’s time to seek help from the experts.
Common Indicators for Support Contact
- No LTE signal: You see no LTE indicator on your device even in areas with good coverage.
- Failed calls: Calls drop immediately, or you get error messages when trying to call or receive calls.
- Data issues: LTE data works sometimes but frequently drops or is extremely slow, despite a strong signal.
- Device problems: Your device shows software errors, or recent updates caused LTE connectivity issues.
- International roaming issues: LTE calling isn’t working when abroad, even though your plan supports it.
Steps to Take Before Contacting Support
- Restart your device: Power it off and then on again. Many glitches resolve this way.
- Check network settings: Ensure LTE or 4G mode is enabled under your phone’s network options.
- Update software: Make sure your device firmware and carrier settings are current.
- Switch SIM cards or devices: Test your SIM on another compatible device or try another SIM in your device.
- Reset network settings: This resets all network configurations back to default, often fixing connection issues.
When and How to Contact Your Support Provider
If these steps do not resolve the LTE calling issues, contact your mobile carrier or device manufacturer. Prepare specific details to make support more effective:
- Device model and software version
- Description of the issue, including error messages and when it started
- Steps you’ve already taken for troubleshooting
- Location and network signal status during issues
Most providers offer multiple support channels. You can call their customer care line, use chat support on their website, or visit an authorized service center if needed. Be ready to follow any instructions they provide, which might include resetting your device or changing network settings.
In complex cases, your carrier may escalate the issue to technical teams or schedule a service visit. Reaching out early can save time and help restore your LTE calling capabilities quickly and smoothly.
