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How do I remove a Fitbit device from my account?

Answer

  1. Tap the Today.
  2. Tap your profile picture.
  3. Tap the image of the device you want to remove.
  4. Tap the option to remove the device.
  5. Follow the on-screen instructions to remove the device from your account.

How to Remove Fitbit Device from Account

Go to your Fitbit dashboard and click the gear icon in the top-right corner. Select “Devices” then choose which device you want to remove. Click “Remove device.”

How do I replace a lost or damaged Fitbit tracker?

You can order a replacement by logging into your account and going to the Order History page on fitbit.com. To place an order for one of our devices, select a product line from the left menu and then follow these instructions: Reviews & Ordering – If you’d like additional information about a certain device, click “Reviews & Ordering.” Here you’ll find helpful reviews written by other customers who have already purchased this product along with pricing information, shipping details, and the option to order a Fitbit directly from your Fitbit dashboard. Once you’ve decided which product and color are right for you, click “Order” and enter your payment information. To speed up the ordering process, be sure to have the following info on hand:

If you’d like additional information about a certain device, click “Reviews & Ordering.” Here you’ll find helpful reviews written by other customers who have already purchased this product along with pricing information, shipping details, and the option to order a Fitbit directly from your Fitbit dashboard. Once you’ve decided which product and color are right for you, click “Order” and enter your payment information. To speed up the ordering process, be sure to have the following info on hand: Shipping address

Credit/debit card information Your Fitbit order will be processed and shipped within three to five business days. Keep in mind, a signature is required for all deliveries. If you live overseas or are ordering from an APO/FPO address, shipping may take longer than this estimate and depends on the country of destination. For more info, see our International Orders page. Replacement Devices – Click “Replacement” if you want to replace a device that isn’t damaged but no longer works with your account (i.e., it’s not syncing). This option appears at the top of the left-hand menu on fitbit.com when viewed while logged into your account. The following steps apply: Confirm your device was set up correctly by checking if the issue still persists after trying these troubleshooting tips. If the problem is with your account setup, you may have to contact customer support. Details can be found on our Contact Us support page.

How to Delete a Fitbit Device From Your iPhone/Android Phone

If there’s a problem with your device itself and it’s less than three years old, click “Replacement” and proceed to step 2. You may also request a replacement through Customer Support. Transfer – Click “Transfer” if you want to transfer ownership of a Fitbit device that isn’t damaged but no longer works with your account (i.e., it’s not syncing). This option appears at the top of the left-hand menu on fitbit.com when viewed while logged into your account. The following steps apply:

When you see the Transfer device screen, enter the email address associated with the new owner’s Fitbit account and click “Next.” Note: You must know either your recipient’s email address or their Fitbit username. If you don’t have this information, please contact Customer Support for assistance. You’ll be prompted to type a message that will be sent along with your gift card to both parties. Once complete, click “Confirm.” Your recipient has 30 days to accept your offer by signing into their account and going to the Order History page on fitbit.com. They can also check their email inbox for a message from you including an order confirmation number and instructions on how to activate their new device. Once they’ve accepted your offer, you’ll be notified and can request a replacement for the previous Fitbit device through Customer Support. Note: If the 2-way exchange option is available in your country, it will appear on the Order History page if you’re logged into your account while viewing this screen. Follow these instructions instead to confirm or cancel an existing order: Sign in to your Fitbit account and click “Order History” from the left navigation menu of fitbit.com. Click on more info next to the relevant order number. The Edit Order screen will open, showing details about the pending transaction between you and another customer.

next to the relevant order number. The Edit Order screen will open, showing details about the pending transaction between you and another customer. You’ll see two options: Confirm or cancel the pending order. To confirm an existing order, click “Confirm.” Your recipient has 30 days to accept your offer by signing into their account and going to the Order History page on fitbit.com. They can also check their email inbox for a message from you including an order confirmation number and instructions on how to activate their new device. Once they’ve accepted your offer, you’ll be notified and can request a replacement for the previous Fitbit device through Customer Support. Note: If the 2-way exchange option is available in your country, it will appear on the Order History page if you’re logged into your account while viewing this screen.

Click “Cancel” and proceed to step 2. You may also request a replacement through Customer Support.

Once you’ve completed your desired action, click “Next.” Note: You can’t transfer ownership of a damaged Fitbit device by using this process. If you want to exchange it for one that works with your account (i.e., is syncing), follow steps 1-2 above under Replacement. For the purposes of managing something as personal as your health information, we take security very seriously at Fitbit. We appreciate the trust you put in us when providing us with such sensitive data; our goal is to ensure that nothing gets into the wrong hands and that any data we collect from you stays private and safe. With that said, we understand that nothing is 100% secure, and safeguarding data is an ongoing process. We are constantly looking for ways to make our systems more secure against emerging threats and will continue to improve our security practices as new risks arise. If you have any concerns about your Fitbit device’s security or privacy controls at any time, please contact Customer Support so we can quickly investigate the matter.

The guide below provides links to instructions for a variety of Fitbit devices, including the Flex (pdf), Charge (pdf), and Surge (pdf). The descriptions included here pertain to how the Fitbit One tracks sleep. For more information about other Fitbit trackers, please check out our Support Center: https://help.fitbit.com/articles/en_US/Help_article/129: The first step is to set up your device and create an online account. You can do both by visiting fitbit.com and clicking “Get Started” under the appropriate tracker.: Make sure your charged wristband is nearby or connected to your computer via USB cable, then follow these instructions: Go to www.fitbit.com/devices: When prompted, log into your account and click “Order.” A list of devices that you can order will appear.: Click the box next to “Exchange.” On this screen, enter the address where you’d like your new device delivered and select a shipping method.: Review all of the details on this page. If you’re satisfied with what you see, click “Confirm Order.”: Once again, make sure that everything is correct and then proceed by clicking “Place My Order”: Fitbit Customer Support will review your exchange for approval. While we aim to process all exchanges within one business day (and often faster), there may be times when it takes longer. Exchange orders returned due to insufficient information.

How do I remove a Fitbit device from my account?

1. Tap the Today.
2. Tap your profile picture.
3. Tap the image of the device you want to remove.
4. Tap the option to remove the device.
5. Follow the on-screen instructions to remove the device from your account.

How do I remove a device from my Fitbit app?

The Fitbit app is not supported on devices other than Apple Watch.

How do I clear my Fitbit for a new user?

To delete a device from the Fitbit website after deleting it from your phone, first, go to Settings and Factory Reset.

How do I charge my Fitbit device on my account?

Click Existing User and log in to your account click Open Main Menu… Click Set Up A New Fitbit Device.

Can I delete my Fitbit account and start over?

To delete your Fitbit account, tap the Today tab.  Scroll down and tap Manage Data.  Tap Delete Account and follow the on-screen instructions

Does deleting the Fitbit app delete data?

If you no longer want your Fitbit account, delete it from your app or through the website. Data will be deleted within 30 to 90 days of a deletion request

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